Agentic Process Automation System (Now Certified for WorkSpaces)

I have been using Automation Anywhere for several years now. Overall, I have been working in my current field for about a decade.

Automation Co-Pilot, which was previously known as AARI, enhances workflow efficiency, and I use it regularly. Automation Co-Pilot has helped free up my people to work on other projects, saving us a lot of time. Automation Anywhere integrates well into our existing workflows, APIs, and business applications.

There are still some areas lacking enhancements in Automation Anywhere, and they can improve in integration capabilities. Nothing is perfect, and I would like to see them add better AI integrations in future releases. They can definitely do better by addressing the integration with other software.

Regarding AI integrations with Claude and Gemini, they need to ensure robust security measures alongside these advancements. Currently, there are some vulnerabilities in security that need attention in Automation Anywhere. I require them to enhance their security protocols for better data protection. I would like to see better security from Automation Anywhere.

I have been using Automation Anywhere for several years now.

Stability is generally good, with occasional lagging that we can manage.

Automation Anywhere is highly scalable and adapts well to growing needs.

I have not contacted the technical support or customer support for Automation Anywhere.

I have used some alternatives that provide similar functionalities as Automation Anywhere.

The initial deployment of Automation Anywhere was relatively easy for my team.

For this deployment, we needed a small team of about three people, as it is not a one-person task. It took my team about three weeks to fully deploy Automation Anywhere in our company.

I spend about two hours a week maintaining bots for Automation Anywhere.

The pricing for Automation Anywhere is competitive, but it varies based on the features and services selected.

I have tried upgrading Automation Anywhere, and it was a smooth process.

If anyone is looking for an efficient automation tool, I definitely recommend Automation Anywhere because it is very helpful, even for non-technical people. Training non-technical employees on how to use Automation Anywhere takes about a day. After all of that, it does require some ongoing maintenance on our end. I would rate this product an 8 out of 10.

My use case for Automation Anywhere is primarily focused on SAP monitoring and making some business activity changes within SAP business activities.

If I compare Automation Anywhere and SAP ERP, my opinion based on my experience is that it is very specific to use cases. My use cases are very specific to SAP because I work in an SAP environment. SAP ERP is a better solution for me considering my use cases are more aligned with SAP. However, if you consider the broader market, there are multiple aspects where Automation Anywhere can be better than SAP ERP, considering its use cases for non-SAP systems.

Specifically, the development studio is very useful for me in Automation Anywhere. The second thing is the deployment, which makes it easy for deploying and using the automation with the availability of the platform.

The main benefits Automation Anywhere provides for me divide into multiple aspects. If we are talking about taking the requirement and all, there are some pre-built solutions available from the marketplace which you can use. The understanding of the tool and utilizing it for the purpose allows you to use the template directly and build your own solution. The execution or the orchestration part of it is very good. All these aspects come together when considering the benefits of the tools.

For the challenges with Automation Anywhere, I will give some examples. SAP IRPA directly has connectivity, but if I need to build the same board from Automation Anywhere, the connectivity will come as an extra additional task to be done with drivers and connections. Although Automation Anywhere has the capability to automate those things, you need to go that extra mile to cope with that for developing that automation and connecting those systems. Since it is not an in-house solution for ERP systems or CRM systems, automating those things requires additional effort. The automation can be done, but it is not directly connected. You have to build an extra connection for that. Considering those aspects, those are the difficulties I could identify, but it is not a showstopper.

Direct plugins to connect to multiple systems, if those can be added into it, would be an improvement. There are multiple ready-built plugins available, but there are still some loose points where I need to bring certain things. I do not know whether it has been added in the last seven months, but till the time I was using it, it was not there. If AI solutions such as Copilot or OpenAI solutions can be readily plugged into Automation Anywhere to build a code around it, then it will help. Those improvements can be added to the tool.

I have been working with Automation Anywhere for six years.

For stability, I could give it a nine out of ten. The plugins require that extra mile, and sometimes they might get broken considering that the solution might get broken in between.

I would give Automation Anywhere a ten out of ten for scalability and the ability to expand.

Regarding technical support for Automation Anywhere, I could give it a ten out of ten. I have not reached out to the support group at all. The tool itself is self-sufficient to fix all the things.

I was using GitHub Copilot for that, so I did not use or our organization itself was not using Automation Anywhere Copilot. The integration is with GitHub, which is why we are using a different tool.

The initial setup process for Automation Anywhere is very simple.

We do have a separate team for maintenance for Automation Anywhere. I am the only developer. There are altogether different teams who do the maintenance, the orchestration, and monitoring of the solution execution.

The answer to ROI comes with certain bracket values, meaning it is totally dependent on the use cases you use in Automation Anywhere. You need to understand the ROI of that particular automation solution when developing it. If it really values the development and the use cases, I will give an example. If it is monitoring stuff and there are five people onboarded for monitoring your systems, it is worth developing an automation on Automation Anywhere and making it automated for completing that monitoring report and sending it over email. You can remove those five resources, which counts as ROI for that. The ROI will be very high, considering ninety percent. However, when you go with any business case for which one person is deploying and that use case has been executed only once a year, there is no point. Even though you can automate, it does not consider value-for-money automation if it is executing only once a year. It totally depends on the use case. In a nutshell, if I am talking about this rate, it will be value for money considering the larger aspect and the solution available on the marketplace.

I did not purchase the license directly from Automation Anywhere. My organization handles this and took a call to obtain it for me. I am the user. I do not know whether it is through a third party or direct from Automation Anywhere, but I believe it is direct.

The main competitors in the market are two. One is UiPath. Another is SAP IRPA.

Working with Automation Anywhere is quite technical. When you have a business person who holds technical knowledge, they will find it easy. However, if there is a non-technical person who does not know anything about the technology and they are only business drivers, they will find it very difficult due to technical terms that need to be understood to operate it. I will not count this only on Automation Anywhere; I count it on any RPA tool in the market.

Automation Anywhere has its own tutorials, which you can do to help. However, when we talk about business persons, if any solution which is built on Automation Anywhere is very easy to use. However, if you are talking about using Automation Anywhere itself for business persons, it is very difficult for them considering they need to understand the technical terms. Regarding the training, it has its own tutorials and training programs in which they can participate and learn. There are multiple platforms also available. For example, on Udemy, they can get their hands dirty with some training and training systems, and they can use it.

The main benefits Automation Anywhere provides for me divide into multiple aspects. If we are talking about taking the requirement and all, there are some pre-built solutions available from the marketplace which you can use. The understanding of the tool and utilizing it for the purpose allows you to use the template directly and build your own solution. The execution or the orchestration part of it is very good. All these aspects come together when considering the benefits of the tools.

All RPA tools used in the market have similar features and aspects that can be developed. However, specifically for Automation Anywhere, the ready-to-use templates which can be used as plug and play are a great feature. You just need to build a solution around it. This is a very good feature that saves time to build a bot or build any automation to get it business-ready or go live easily considering the other automation tools. That is the major aspect I can find in Automation Anywhere. I would rate this review a nine out of ten overall.

For business users who do not have technical skills, I find Automation Anywhere very easy to use as it depends upon the configuration done by developers. For example, in invoice processing, we implement a human-in-the-loop where ARI or Copilot screens notify business users on Microsoft Teams. They can click on a message to see all details assigned to them, and both they and the manager can see how many people have assigned tasks, what approvals are needed. This familiar approach makes it easier to manage.

Additionally, if we implement Copilot inside applications like Salesforce, managing customer support becomes very easy because all details are available in their screen dashboard.

For example, in a large real estate company developing buildings, we provide a Copilot screen where they can see data extraction on one side and all documentation on the other. This setup highlights issues, allowing users to simply click on approve or reject buttons, streamlining communication with vendors without manual emails, ultimately pushing invoices directly into ERP systems like SAP or Oracle Fusion for further approvals if required.

In my day-to-day applications, I can integrate Automation Copilot easily as I can embed it within Workday, BambooHR, and Salesforce, allowing business users easy access to Automation Anywhere without logging into multiple applications, thus saving 85 to 90% of the time.

The features I find most valuable in Automation Anywhere include traditional automation and Copilot, as well as document automation and the new feature Gentiga, which is also a most valuable feature.

Automation Copilot has increased my productivity significantly.

The rewards I find from my projects going on in production are significant, and I am busy with that all the time.

I believe there is room for improvement in Automation Anywhere, particularly in their training programs, which need more development.

If I could add additional features to Automation Anywhere, I would focus on enhancing the intelligence within document automation.

I also think there should be improvement in integration with third-party solutions, though I believe they are positioned well in the market. Agentic process automation certainly simplifies life for developers and users alike.

I have been using Automation Anywhere since 2019, which is seven years.

My impression of Automation Anywhere's ability to provide automation at scale is very positive since it has been evolving and focusing on agentic process automation, showcasing their commitment to research and development and creating products that are scalable.

I rate the technical support provided by Automation Anywhere as good and compare it positively against products like 360, noting that the product has stabilized, resulting in fewer queries—just about five to six tickets in a year. Since we buy the sub-support pack, we usually get resolution within one to one and a half hours.

I would rate their support at 9.5 out of 10.

The initial setup of Automation Anywhere is easy; since it is now cloud-based, we do not have to worry about setups, and we can set up the entire system as production in about 10 to 15 minutes.

I have not seen the upgrade process as I have not directly performed any upgrades. With the cloud, they notify us of scheduled upgrades, often without causing downtime, and inform us about any affected modules, allowing us to manage our processes accordingly.

I find the pricing of Automation Anywhere a little bit high compared to India, but it aligns well with the global market, which I would say is the correct price or slightly less.

To maintain the processes in Automation Anywhere, we require personnel. Currently, about six to seven people manage 300 processes with weekly or monthly monitoring, especially when some applications are updated, necessitating adjustments to our bots according to changing business applications.

The time spent maintaining bots depends on the process and how many changes are within the front application. For example, transitioning from Oracle EBS to Oracle Fusion involves a complete overhaul.

I rate this review 9 out of 10.