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Great Product for SREs out here for Root Cause Analysis

  • By Prathamesh T.
  • on 11/13/2024

What do you like best about the product?
1.The latest logs dashboard is very facinating
2. Also the UX is very intuitive for some complicated screens
3. Templates for basic and advanced dashboards are really great for newbies, who are new to these things
4. Amazing support from Internal Team (Prathamesh and Aniket)
5. As you have integrated Grafana Dashboard hence learning curve is reduced and hence it is quite easy to create dashboards.
6. Would like to address cardinality explorer is a key feature as well, I can see which metrics are busy and are being used

There are many interesting features provided like macros, dropping data, forwarding data are nice.
What do you dislike about the product?
1. Multiple loaders of the same page
2. Works fluent in high speed internet but can take lot of time loading log dashboards or dashboards with large data in slow data conn
3. I receive alerts right 5mins after the incident or error has occured and I couldn't find the settings how can I make them instantaneous (I can see that data reaches to last9 very quickly but did not understand how to configure those as per my use case)
4. At some places I felt that documentation is outdated (AWS Cloudwatch Metric Stream)
5. Some of the dashboards cannot be imported to Alert manager because of some issues with the variables (APM dashboards)
6. Scheduled search cannot be categorized where I want to search (it search the entire data)
What problems is the product solving and how is that benefiting you?
Root Cause Analysis of a Specific Problem happening for a specific time scale and sometimes for a specific user or organization can be detected and can be looked back whenever necessary.
Can be effectively used to monitoring large systems
Query large data
Whenever my senior asks me why this error was caused, I can go look back and see that were the apis being called at that very moment and logs status at the same time simultaneously and hence I am able to understand what was the state of our system at that time. (Really helps a lot)


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