Sign in Agent Mode
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS customer

5 AWS reviews
  • 5 star
    0
  • 5
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

727 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Michael Schwarzer

Data resilience and mobility enhance operations with effective automation and support

  • September 02, 2025
  • Review from a verified AWS customer

What is our primary use case?

This is a retail environment where I usually recommend Veeam Data Platform for companies.

What is most valuable?

The most valuable features in Veeam Data Platform are data resilience and data mobility.

In assessing the platform's ransomware protection, I find Veeam's immutability feature very valuable.

Regarding their role in policy-driven data management, I find that the data qualification within the backup jobs is quite sufficient. At the customer side, we speak about backing up Hyper-V data and unstructured data, and this is mainly what the Veeam Data Platform is focused on. Therefore, this is quite well integrated.

What needs improvement?

The licensing model is currently in improvement, and changing from instance license to Veeam Universal License is a great step. Further improvements could include the logging functionality, which I think should be more granularly adjustable, but in this case, it can be improved anytime.

Regarding additional features expected in the next release to make it even better, most parts are on the way, and the AI integration should be improved.

For how long have I used the solution?

I have been dealing with Veeam products for almost eight to nine years.

How are customer service and support?

I would rate their technical support eight or nine out of ten. The escalation from first, second to third tier is sometimes very long-lasting, but the resolve rate is quite high.

How would you rate customer service and support?

Positive

How was the initial setup?

Regarding the initial setup and configuration, I find it straightforward and it should not be more simplified because users are able to back up most environments within minutes. This is one big advantage of Veeam Data Platform.

What other advice do I have?

Their pricing is reasonable.

The advanced analytics, which are part of the Veeam ONE portfolio, are not currently productively used in optimizing backup operations.

In my assessment of the automation features of Veeam Data Platform, it is greatly usable if implemented correctly, but currently in the customer environment, it is not being used. We have to use the built-in REST API functionality to automate the workflows at the customer side specific to the customer environment. The REST API functionality of both platforms, Veeam Backup & Replication and Veeam for 365, is greatly improved over the last years and almost fully usable for automation.

On a scale of one to ten, I rate Veeam Data Platform a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Mike Kokolakis

A reliable and easy-to-use product with good online documentation

  • April 19, 2024
  • Review from a verified AWS customer

What is our primary use case?

I use the solution in my company mainly as a server backup for Windows Server.

What needs improvement?

The cost of the product is an area that would prevent me from using it in the future. The aforementioned area needs to be considered for improvement.

For how long have I used the solution?

I have experience with Veeam Data Platform for three to four years.

What do I think about the stability of the solution?

The tool's stability is good.

What do I think about the scalability of the solution?

The tool's scalability is good, but it can get very pricey.

I personally use the product for around ten endpoints, a couple of servers, and VMs.

How are customer service and support?

I haven't used the solution's technical support since it provides good online documentation.

How was the initial setup?

The product's initial setup phase was not the easiest one I have dealt with recently. It has some level of complexity to it. It is good that the tool has built-in ransomware protection. The tool protects workloads on Azure, Blue Prism Cloud, and AWS.

The product's installation phase was okay.

The solution can be deployed in a few steps. It's not the type of product that you set up, and forget about it since it needs some more steps to get it started. It is important that the tool remains reliable. Some other backup solutions provide the backup features, and then you have to get back to them every week and sometimes every day to make sure that nothing has stopped it from working.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

Which other solutions did I evaluate?

Compared to the other solutions in the market, I chose Veeam Data Platform since I knew that it was one of the top products. The product also offers a community that I wanted to try.

What other advice do I have?

In terms of data recovery, I use the tool to back up servers and VMs. It is a reliable and easy-to-use tool.

The security features offered by the product are good.

The ease of use when deploying and managing the product is not difficult, especially when you become familiar with Veeam's interface and the way things are organized. In general, the tool is not very complex, especially if we consider the aforementioned aspects.

I think Veeam is one of the two or three best solutions in the market, but users have to balance the course and the things they want to do with the product. One needs to be ready with the resources needed to maintain and keep it even working. It is better to be set up and maintained by an experienced technician.

I rate the tool an eight out of ten.


    Ryan Uy

Ensures effective management of multiple cloud environments, seamless integration with major providers like AWS and user-friendly interface

  • January 30, 2024
  • Review from a verified AWS customer

What is our primary use case?

Most of the features and capabilities we implemented for our clients using the Veeam backup solution revolve around enhancing their backup processes. These include functionalities such as backup encryption, immutable storage, integration with various object cloud storage platforms like AWS Cloud, and ensuring compatibility with multiple object cloud platforms.

How has it helped my organization?

The backup and disaster recovery process within the Data Platform is exceptionally user-friendly. Whether you're performing a backup or restoring data, the graphical user interface makes it straightforward. All capabilities can be accessed with ease, thanks to the intuitive design of the interface.

The reliability of the Veeam Data Platform has been consistently satisfactory in our deployments. We have encountered no issues, and all of our clients have expressed satisfaction with its performance.

We are particularly pleased with the DIP, especially given our focus on the Nutanix platform. DIP with Nutanix virtualization has been especially valuable to us.

The inclusion of important functions and capabilities, such as ransomware protection and scanning, was crucial. It's noteworthy that these features are already available in version twelve, which is a significant enhancement.

When utilizing Veeam to manage RTO and RPO objectives, the primary focus lies in minimizing recovery time (RTO) and ensuring effective project or object management. Branches, especially those with high IO and ITO demands, such as those in SANX deployments, prioritize data visibility before backup and archiving. Typically, lower RPOs are managed by the recovery features of the virtualization layer. Our primary aim is usually to achieve the shortest RPO feasible within the specified parameters. However, in our deployments, the shortest configured RPO is based on the specific requirements of our clients.

Managing multiple cloud environments with the Veeam Data Platform is highly effective. The platform offers robust support for major cloud providers like AWS. I've personally tested its integration with AWS and iOS and found it to be extremely straightforward and user-friendly.

What is most valuable?

Veeam Data Platform offers features specifically designed for ransomware defense. This includes the ability to integrate with immutable repositories, safeguarding your data against ransomware attacks. Additionally, the platform provides integrated anti-malware detection capabilities, and it allows seamless integration with third-party endpoint security solutions to further enhance data security.

What needs improvement?

I think there's an opportunity for improvement in terms of the supported operating systems for the Veeam Data Platform. Currently, it's limited to the Windows operating system, excluding Linux environments. Expanding its compatibility to include Linux would represent a significant advancement.

For how long have I used the solution?

I have been working with it for approximately six years.

What do I think about the stability of the solution?

I would rate its stability abilities eight out of ten.

What do I think about the scalability of the solution?

Its scalability capabilities are eight out of ten. The maximum supported capacity of the current version of Windows determines the capacity limitations for the Veeam Data Platform, as it is dependent on the operating system. This serves as a constraint for the platform. It is suitable for businesses of varying sizes, including small, medium, and enterprise-level organizations.

How are customer service and support?

I would rate its customer service and support nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up the system initially is straightforward.

What's my experience with pricing, setup cost, and licensing?

It's quite flexible—you can begin with a single license that supports ten instances and scale up based on your specific requirements. I would rate the pricing six out of ten when compared to other competitors.

What other advice do I have?

Overall, I would rate it eight out of ten.


    reviewer2335863

Offers offers various transport modes and integrations with storage providers and good simplicity, ease of use, and ease of deployment

  • January 23, 2024
  • Review from a verified AWS customer

What is our primary use case?

My focus is on the business continuity and disaster recovery planning aspects.

So, I am working on the consultation part. My customers used Veeam for backup and sometimes for replication.

How has it helped my organization?

Veeam Data Platform has simplified data management and protection strategies. Compared to other vendors, Veeam stands out for its simplicity, ease of use, and deployment.

So that's the main distinction of Veeam because nowadays, nobody hires a dedicated backup administrator. Not many companies do that. So, usually, there is one guy managing everything or a couple of guys managing everything all together. So Veeam made it a lot simpler.

Usually, with the other vendors, they are much more capable, but they require expertise, okay, such as dedicated expertise, not shared resources.

So, most companies, especially small and medium-sized companies, don't have the privilege to have a dedicated backup administrator. So they will have a general IT administrator administering their systems, etc. And then Veeam for these kinds of guys is just the jackpot because it just gets going. It does the compliance, and it does the backup, etcetera, and it's easy to use.

The recovery point objective relies on how Veeam offers different transport modes. However, there are integrations with various storage providers that can help reduce the RPO drastically. They also released their new continuous data protection feature, which can reduce the RPO to seconds, if not minutes.

For the RTO, since back in the day, Veeam has been famous for their instant Veeam recovery and their Veeam Explorers, which can help conduct the VM restore in minutes or conduct the application granular restore, etc. So, almost all the time, Veeam reduces the RTO drastically.

What is most valuable?

The most valuable feature is the immutable Linux repository. Before that, customers needed expensive storage appliances to protect their backups. Now, they can use a regular server with Linux for secure storage, maintaining immutability against accidental deletion or ransomware.

Moreover, Veeam Data Platform manages and protects data across multiple cloud environments amazingly. From the console, Veaam has an appliance integration with Microsoft Azure. They have integration with AWS. They have integration with Google Cloud, and I can back up workloads on-premise and restore them to the cloud. I can back up workloads on the cloud and restore them to the other clouds, etc. It's amazing.

What needs improvement?

Veeam has been rolling out a lot of integrations lately. But compared to the other backup vendors, they are a little bit behind on the application support.

Veeam does image-based backups, whether it be of virtual machines or physical workloads, and they are able to back up general applications like Active Directory, SQL, Exchange, or SharePoint. Sometimes, even Oracle and SAP.

But still, there are many customers using other types of databases that Veeam does not natively support. For example, in the Linux area, MySQL and PostgreSQL are supported, but with many limitations. Like, if a customer is running a Postgres cluster, Veeam does not support that.

If a customer is running a MySQL cluster, Veeam does not support that. But they support customers who have standalone instances of such workloads. So, I'd really like to see Veeam start to focus on supporting as many applications and scenarios as possible because that is the major difference between them and the other backup vendors.

So, supporting more applications and cluster scenarios is key. Especially cluster scenarios.

For how long have I used the solution?

I've been working with the Veeam Data Platform since 2018, so about six years now.

What do I think about the stability of the solution?

Veeam Data Platform is stable if you're using the latest release what I mean by the latest minor release, not the major release. But whenever there is a new version of the software, just like any other software, it comes with its baggage of bugs.

So, with the latest minor release of Veeam, it's pretty stable.

I would rate the stability an eight out of ten.

What do I think about the scalability of the solution?

Scalability depends. It depends on the environment. For example, in VMware environment, then Veeam is extremely scalable. However, for Nutanix environments, it's not as scalable.

For Nutanix, there's a component called the backup proxy that enhances backup performance. In VMware, I can deploy as many backup proxies as needed, bare node or bare cluster.

However, on Nutanix, I'm limited to one proxy per cluster. The architecture there is scalable within the cluster by adding CPU and RAM to the proxy, but there's no way to add multiple proxies in Nutanix.

I only deal with enterprise-level customers. But I have also worked with small and medium-sized businesses in the past.

How are customer service and support?

The customer service and support are very good. It's one of Veeam's key distinguishing points.

So long as you communicate the issues properly and you follow up with them, then you will have an amazing support experience. Even if you have a bad support experience, they have an option for you to talk to a manager so that you can escalate things.

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate my experience with the initial setup a ten out of ten, with ten being easy. It's a very easy to deploy.

Anybody can download Veeam Data Platform and install it on the same day. Then, integrating it with the environment will depend on the environment.

Some environments are hard. Some environments are easy. Some environments are well-designed, so that's a different story. But in general, compared Veeam to other backup solutions, Veeam is the easiest to deploy.

What about the implementation team?

The time taken for deployment depends on the customer's environment. For example, if all the prerequisites are intact and the customer environment is fit enough, one week is enough to deploy Veeam anywhere.

So, it depends on customers. They are PIA when it comes to their environment, their details, etcetera. Maybe an implementation can take one year. But for others, it could get done in a couple of days. It depends. But from Veeam's point of view, it's easy. It's easy to configure. It's easy to work with, etc.

What's my experience with pricing, setup cost, and licensing?

From a distributor background, I've seen Veeam raise prices three times a year. With each new edition, they increase the price, making it hard to justify to customers.

Their licensing model is simple and per-machine based, which is better than that of other vendors. However, they recently added a capacity-based backup for five shares.

In general, my experience is that with every new feature or addition, there's a new price increase. In fact, last year, before I left the distributor, we increased prices a couple of times within the same quarter.

We have to justify it by mentioning added features and enhancements. Some customers accept it, while others complain about the rising price every year.

So, while Veeam's pricing isn't terrible even after the spikes, it's not stable.

It keeps increasing. Compared to other vendors, Veeam's pricing is good. But compared to the past five years, it's constantly increasing.

From my experience, all backup vendors should use capacity licenses, which control costs better. Veeam went for per-machine licensing to gain market share, and they succeeded. But that means they need to increase costs as they expand and add features. So, they have no choice but to keep raising prices.

What other advice do I have?

Thoroughly check compatibility. Veeam is amazing, but it has limitations. Even if someone says it works with your environment, double-check everything. Verify application versions and cluster support. This is the biggest challenge customers face. They buy Veeam and then discover unsupported cluster scenarios later because they didn't ask about specific versions or configurations.

For example, a customer would buy Veeam, and then later on, the customer would discover that "I have a Postgres SQL database, but it is a cluster. Then, Veeam will not support its cluster."

But during the initial phase, the customer didn't check that point.

I recommend all potential customers to carefully check compatibility with their existing systems, with all the details.

Based on my experience, it's been very solid. Moreover, Veeam is making many changes and improvements. I'd give rate it a nine out of ten.


    Emthias Abdul Salam

A stable and scalable data management with seamless integration across diverse environments

  • November 06, 2023
  • Review from a verified AWS customer

What is our primary use case?

A diverse range of customers use it for more than just virtualization. The platform is utilized for backup and Data Loss Prevention solutions. This extends beyond virtual environments to encompass mixed environments, including physical workloads. Some of our customers use it for cloud backup, showcasing its versatility across various IT infrastructures.

What is most valuable?

The most valuable addition recently introduced is the Continuous Data Protection feature. Particularly noteworthy is its configuration for SMAX and SaaS recovery. The integration of CDP with VMware stands out as one of the most impressive features. In the context of recoverability, whether dealing with issues related to data traffic or encountering problems with physical or virtual servers, Veeam stands out for its swift recovery capabilities. The ability to bring services back online within minutes, be it for physical or virtual machines, is highly beneficial.

What needs improvement?

There might be room for improvement at the plugin level, specifically concerning application plugins. In a recent deployment, we encountered some issues, and I believe there is a need for enhancements in the plugins for SAP and Oracle. It would be beneficial to see an extension of support to Oracle VMs. This is particularly relevant for customers utilizing Oracle VMs, where currently, we resort to agent-based backup solutions, and having an agent-less backup option for various hypervisors would be a valuable addition.

For how long have I used the solution?

I have been working with it for eight years.

What do I think about the stability of the solution?

I would rate its stability capabilities eight out of ten.

What do I think about the scalability of the solution?

Scalability is not a concern as it exhibits high scalability without issues. Currently, about twenty-five to thirty active customers use it.

How are customer service and support?

Technical support, particularly from the region where the connection is established, may be somewhat lacking. While it was previously considered a highly effective support team, there has been a noticeable decline in support quality since last year, leading to increased challenges and issues. I would rate it five out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward. I would rate it nine out of ten.

What about the implementation team?

The deployment process is straightforward and depends on the organization's requirements. For a basic setup, such as backing up the hypervisor and VMs, it can be completed in approximately four hours. However, for more comprehensive configurations involving agents, RDR, and extensive testing, the process may extend to three to four days. In an on-premise virtual machine environment, the deployment involves setting up a backup management server as a VM, with additional roles assigned to backup proxy servers (VMs) and a repository server, often a physical server linked to local or external storage. Linux repositories are configured for immutability, or appliances like Accelerate or BMC data domain can be used, eliminating the need for a physical repository server. For the database, deployment options include PostgreSQL or dedicated SQL, determined by the deployment scale. Networking requirements, specifying open ports between components and VMware/Hyper-V infrastructure, are communicated to the networking team. Following the environment setup, the backup configuration is executed, incorporating three-to-one copy recommendations with secondary copies on-site, at a different site, or off-site. The configured setup undergoes testing for recovery processes, including instant recovery, file-level recovery, and application-level recovery. Results are documented and shared with the customer, concluding the deployment process.

What's my experience with pricing, setup cost, and licensing?

The price is affordable. I would rate it two out of ten. Since it's not an appliance, infrastructure elements such as backup storage and resource calculations for the required number of VMs need to be factored in, leading to additional pricing considerations.

What other advice do I have?

For those implementing the data platform, my advice is to adhere to best practices diligently. Following the documented guidelines is crucial, as issues related to infrastructure connectivity or delayed restoration often stem from deviations in implementation. Overall, I would rate it eight out of ten.


showing 1 - 5