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Bad Customer support, Lots of bugs and a non-working product

  • By Computer & Network Security
  • on 08/21/2024

What do you like best about the product?
Integrate with most major code repo's. but the integration is not amazing.
What do you dislike about the product?
Customer support is slow to respond, usually not helpful and ended up escalating to a developer, that's when we lost all contact and did not get a solution to a clear bug that prevents us from using the product.
Another really important note around SBOM, the CLI does not provide all the information that you get from the UI, the solution provided was to use another tool to extract data. not sure why we pay for a product if we need to use outside, 3rd party tools to get the information we need.
What problems is the product solving and how is that benefiting you?
Security scanning, SBOM.


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