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Reliable Multi-Channel Messaging Platform for Scalable Customer Engagement
What do you like best about the product?
Gupshup offers a robust and user-friendly platform that helps streamline customer communication across channels like WhatsApp, SMS, and RCS. Its tools for building automated and personalized messaging flows are intuitive and effective. The platform makes integrating/implementations of new channels and features easy, allowing us to quickly adopt the latest communication options. The platform is reliable, scalable, and well-suited for running large-volume campaigns without performance issues.
Additionally, Naveen Verma from Gupshup regularly introduces us with relevant marketing innovations that help us optimize engagement.
Additionally, Naveen Verma from Gupshup regularly introduces us with relevant marketing innovations that help us optimize engagement.
What do you dislike about the product?
Gupshup is a great platform with many strengths, and there’s always room to grow. One area that could be enhanced is the support experience—making it more responsive and proactive would add even more value. Also, exploring deeper integration of AI could unlock new possibilities for smarter automation and improved insights, helping users get even more from the platform.
What problems is the product solving and how is that benefiting you?
Gupshup consolidates multiple communication channels like SMS, WhatsApp, and RCS into a single platform, eliminating the need to manage separate tools for CRM and messaging. This all-in-one approach simplifies our workflow and ensures consistent customer engagement. For anyone looking for a reliable and comprehensive messaging solution, Gupshup delivers great value and is highly recommended.
Best After Sales Services
What do you like best about the product?
Product in itself is very good, but the after sales services are best.
Naveen has helped us at every step in using the product from exploring new features to helping us fix our bugs
Naveen has helped us at every step in using the product from exploring new features to helping us fix our bugs
What do you dislike about the product?
30% of my whatsapp messages are failing but I think that is a problem at meta level, it would be help if we can understand how we can target these users
What problems is the product solving and how is that benefiting you?
Retargetting
good experience
What do you like best about the product?
What I like best about Gupshup is its robust and versatile messaging platform that supports seamless integration across multiple channels like WhatsApp, SMS, and more. The reliability, scalability, and real-time communication capabilities make it an excellent choice for customer engagement. Additionally, their developer-friendly APIs and timely support further enhance the overall experience.
What do you dislike about the product?
Not as of now. However the response time from support team can be better
What problems is the product solving and how is that benefiting you?
Sending WhatsApp messages has become much easier, and it is saving us a lot of time, as it was previously a manual process.
Great WhatsApp platform with strong features. Project timelines could be improved
What do you like best about the product?
WhatsApp platform provided by gupshup is impressive in terms of functionality & features. It comes with a wide range of features and supports seamless API integration, which makes it easy to connect with our internal systems. The user interface is intuitive, and the platform is well-suited for both marketing campaigns and customer service workflows.
What do you dislike about the product?
One area that needs attention is execution speed. While the platform is capable, certain actions or processes take longer than expected. This can slow things down, especially when working under tight timelines or managing multiple projects
What problems is the product solving and how is that benefiting you?
We were heavily reliant on SMS campaigns, which led to low conversion rates and limited user engagement. It was a challenge to create personalized, interactive communication that truly resonated with our audience. With Gupshup’s feature-rich WhatsApp platform, we’ve seen a significant boost in conversion rates and overall engagement. The ability to run more targeted, interactive campaigns through WhatsApp has allowed us to connect with customers more effectively and drive better results.
Powering Seamless Messaging for Businesses
What do you like best about the product?
Gupshup has multiple platforms like SMS and WhatsApp, RCS, Bot services and has good support and secrecy systems. It's user friendly and helps communicating with customers efficiently. Also they come up different use cases to help us grow our ROI's and use updated marketing practices available in the market. Also, they can handle the volume of communications to run smoothly during any flash sales or deals.
What do you dislike about the product?
NA, the team is co-operative and helps tackle all problems but there are some times when the support responds late.
What problems is the product solving and how is that benefiting you?
Gupshup has multiple platforms like SMS and WhatsApp, RCS, Bot services and has good support and secrecy systems. The support team and the overall team is good. Through gupshup we have explored multiple new trends and ways to get better ROI's, be it different types of whatsapp templates, new rcs channel etc.
Seamless Communication
What do you like best about the product?
I've been using Gupshup to manage my customer communication. The platform is user-friendly, with intuitive tools for building automated workflows and personalized messaging.
Its integration with multiple channels like WhatsApp, SMS, and web push ensures that we can connect with our audience wherever they are, making our CRM campaigns highly effective.
What I love most is the reliability—messages are delivered on time, and the API performance is solid. Plus, their support team is prompt and helpful whenever we have questions.
Its integration with multiple channels like WhatsApp, SMS, and web push ensures that we can connect with our audience wherever they are, making our CRM campaigns highly effective.
What I love most is the reliability—messages are delivered on time, and the API performance is solid. Plus, their support team is prompt and helpful whenever we have questions.
What do you dislike about the product?
I think tool should be more inclined towards integration with the CRM tool like Clevertap, Moengage.
What problems is the product solving and how is that benefiting you?
All in one place like SMS, WA, Email. I don't have to rush to multiple places for my CRM needs. For a robust messaging solution, Gupshup is worth it. Highly recommended!
Gupshup as an efficient Whatsapp marketing communication tool
What do you like best about the product?
Gupshup is easy to use, with a number of features to conduction various types of Whatsapp communications and helps in timely scheduling of campaigns and has easy integration with our marketing automation tools, with timely customer support.
What do you dislike about the product?
It has more scope of making the whatsapp marketing better for end to end campaign management from business to consumer
What problems is the product solving and how is that benefiting you?
Gupshup is hlping in promoting and bringing about relevant information about the product or service to market which helps improve brand image and visibility to the customer along with helping in communicating relevant information and assisting with customer queries.
Best tool for all the communciaitons
What do you like best about the product?
They have very good CSM and support team is very fast
What do you dislike about the product?
Integration is bit difficult and some interfacee is very confusing
What problems is the product solving and how is that benefiting you?
All the communicatino realted problems gets solved very easy
Great experience
What do you like best about the product?
Flexibility and teams ownership. Keep it up
What do you dislike about the product?
More insights might help. Let's resolve together
What problems is the product solving and how is that benefiting you?
Connecting with customer with right CTA
Great WhatsApp crm
What do you like best about the product?
Easy to integrate with your product and setup
What do you dislike about the product?
Nothing much, onboarding can be bit smoother
What problems is the product solving and how is that benefiting you?
Multi agents WhatsApp communication
Automated responses
Automated responses
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