Our primary use cases for Spryker are within a B2C marketplace setting. It enhances digital commerce operations and provides a composable solution for activating or disabling features as needed.
Spryker Cloud Commerce OS
Spryker Systems America Inc.External reviews
138 reviews
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Offers a huge coverage of features that are needed for marketplace businesses
What is our primary use case?
How has it helped my organization?
Spryker has helped us by offering a huge coverage of features that are needed for marketplace businesses. It also includes a framework feature called Stage Machine, which allows us to adapt the checkout process to our needs with a lot of flexibility.
What is most valuable?
The platform's composability is valuable as it provides a variety of extensions to interface with other solutions.
Additionally, its API-first approach facilitates everything through the API, allowing for externalization or the use of preferred solutions within the same stack. The integration capabilities are particularly beneficial.
What needs improvement?
Spryker, even with its native features, often requires some development and configuration into the code, which is not straightforward in the beginning. The framework approach assumes you might not need to develop. In reality, native features sometimes need development. An improvement could be in reducing the amount of initial development work required even when native features are used.
For how long have I used the solution?
I have been working with Spryker Systems for six months.
How are customer service and support?
The customer support has been responsive, although sometimes the documentation can be outdated, requiring us to seek additional support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to using Spryker, I worked with other technical solutions.
How was the initial setup?
The initial setup was moderately challenging. It is well-documented. However, there are some cases where the documentation can be outdated, necessitating support. I would rate the experience as eight out of ten for ease of setup.
What other advice do I have?
Overall, I would rate the solution an eight on a scale from one to ten.
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