I am using Rapid7 InsightIDR as an InsightIDR solution. This tool is integrated with other solutions like endpoint and NDR, and it correlates alerts, giving me a comprehensive picture of the alerts.
Rapid7 Command Platform
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Providing comprehensive insight into alerts while working towards AI enhancement
What is our primary use case?
What is most valuable?
The platform offers unlimited storage and agent-based solutions. I have user behavior analytics (UBA) and MITRE ATT&CK as well. The user behavior analytics feature helps in enhancing the security posture by helping to identify user behaviors and engineering alerts based on them.
What needs improvement?
There is a future in AI with Rapid7, however, it is not fully operated. There are certain limitations with Rapid7 that I am working on. I have already opened a list of features with Rapid7, and they are working on it.
For how long have I used the solution?
I have been using Rapid7 InsightIDR for about two years.
What do I think about the stability of the solution?
So far, I have not had any performance issues with Rapid7 InsightIDR. It is working well, and I have not faced any downtime in the last two years.
What do I think about the scalability of the solution?
Every product has some limitations, and Rapid7 is no exception, yet it is working for me perfectly right now.
How are customer service and support?
I rate their technical team 8.5 out of ten, which is pretty good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup was straightforward, and I did not face any complexities during the setup of the IDR product.
What was our ROI?
The incident response time is good, and I can easily find or search any incident. I easily build the queries in Rapid7 and search my relevant logs or relevant investigation logs.
Which other solutions did I evaluate?
I have EDR, XDR, NDR, TLP, and many other solutions like these.
What other advice do I have?
I definitely recommend Rapid7 InsightIDR. It is becoming better, with improvements being continuously made to the product.
Right now, I do not have any advice about Rapid7 for other users because every organization or user has different criteria or multiple use cases, so I refrain from commenting on that. I rate the overall solution seven out of ten.
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