Our company is a system integrator for Rapid7 InsightIDR. We use the latest SaaS version of the product. Rapid7 InsightIDR works as the foundation of the security operation center in our company. The solution is used in our organization for data ingesting for multiple security devices and solutions. Rapid7 InsightIDR provides insights and stability on the security aspects of the company.
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Offers unconventional detection rules and native integration features
What is our primary use case?
What is most valuable?
The unconventional detection rules of Rapid7 InsightIDR are quite beneficial. The solution provides satisfying native integration features.
What needs improvement?
The searching feature in Rapid7 InsightIDR needs to evolve. For instance, when pursuing an incident handling task, extensive searching is required, and the solution's own query language can only be used. In situations similar to the aforementioned example, the solution becomes difficult to use. It would be interesting if the vendor could make the search feature like the Google search engine.
For how long have I used the solution?
I have been working with Rapid7 InsightIDR for three years.
What do I think about the stability of the solution?
Overall, the solution is stable enough. I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The product's scalability seems good enough. In our company, we are able to manage a couple of thousand devices comfortably using only one single tenant.
Through our company, thousands of users are using the interface of Rapid7 InsightIDR to process data and check incidents. I have implemented data ingestion for couple of thousand devices that include virtual machines, switches, routers and firewalls.
For all the aforementioned devices we haven't faced any issues in our company. Rapid7 InsightIDR is used in our company, majorly for medium and enterprise grade customers, where some enterprises have more than 5000 employees and some less than that.
How are customer service and support?
Our company mostly receives fast and suitable support from Rapid7 InsightIDR, but sometimes the response arrives quite slow. I would rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate the initial setup a nine out of ten. It's quite straightforward to put the solution to work. Once Rapid7 InsightIDR activates the tenant, the deployment process becomes straightforward. In our company, we just download the agents and install them in the customers' virtual machines.
Following the aforementioned step, some integration with Azure Entra ID authentication services or on-prem authentication is required. Thus, some base integration is required for login data. For the final stage of deployment, as part of the company, we configure a couple of customizations for the detection rules to start ingesting data; the niche customizations can be performed easily for the use cases.
In our company we have an engineering deployment team who are highly skilled in setup processes. For client companies with less than 500 devices, usually one full-time engineer is enough for the deployment. For clients with 500 devices, when we at our company use automation to deploy the agents, it takes only a couple of days to finish the deployment process.
What's my experience with pricing, setup cost, and licensing?
The solution has a mid-range price point in the market. The licensing cost depends on the customer size and the negotiation on whether to add IVM. There are multiple add-ons to the base licensing fee, we use them only for specific customers of our organization. The additional licenses increase the pricing drastically, so we try to stick with the base license at our company.
What other advice do I have?
At our company, along with Rapid7 InsightIDR we use multiple cloud providers like Azure, Google, Oracle and AWS infrastructure to ingest data.
I would advise others to select a reliable system integrator to implement Rapid7 InsightIDR for the correct use cases or business needs. The solution is satisfying, but there are multiple other solutions in the market, and having a partner can help a customer explore all the options before adopting one. Overall, I would rate Rapid7 InsightIDR an eight out of ten.
A tool to detect malicious activities and provide security to networks and endpoints
What is our primary use case?
Rapid7 InsightIDR helps me detect any malicious activities in any endpoints in my company.
How has it helped my organization?
I have seen that Rapid7 InsightIDR provides security to the networks and endpoints in the company.
What is most valuable?
With Rapid7 InsightIDR, you must install the Insight Agent, after which you may get to see some of the risks affecting endpoints.
What needs improvement?
The integration capabilities of the solution have certain shortcomings where improvements are required.
If possible, it would be great to see AI embedded in all the functionalities offered by the product.
For how long have I used the solution?
I have been using Rapid7 InsightIDR for four years. I use the solution's latest version since the version gets automatically updated as it is a cloud-based tool. I work as a distributor of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.
How was the initial setup?
The time required to complete the product's installation phase depends on the number of endpoints that a user has in their environment. Insight Agent can be deployed in a couple of minutes.
Five engineers in my company take care of the deployment phase of Rapid7 InsightIDR.
The solution is deployed on the public cloud services offered by AWS.
What's my experience with pricing, setup cost, and licensing?
Rapid7 InsightIDR is a cheaply priced product. On a scale of one to ten, where one is very expensive, and ten is very cheap, I rate the product's price at seven or eight.
Which other solutions did I evaluate?
I did not evaluate any other options in the market against Rapid7 InsightIDR.
What other advice do I have?
I have never been involved with any maintenance process related to Rapid7 InsightIDR.
To those who plan to use the solution, I suggest that they undertake a training program to understand the product.
I rate the overall tool an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
An easy-to-use and stable solution with an intuitive interface
What is our primary use case?
I use the solution for its SIEM functionalities, log analysis, and behavioral analysis.
What is most valuable?
The solution is easy to use, and the interface is intuitive.
What needs improvement?
Currently, it lacks the functionalities provided by Rapid7's User Behavior Analytics (UBA). So, User Behavior Analytics (UBA) should be added in the new release.
For how long have I used the solution?
I have been using the solution for two years. My company has a partnership with Rapid7.
What do I think about the stability of the solution?
It is a stable solution. My customers are happy to use it.
What do I think about the scalability of the solution?
I do not have any plans to expand the usage of the solution. Currently, one hundred people are using the solution.
How are customer service and support?
I have not used the technical support.
Which solution did I use previously and why did I switch?
Previously, I used IBM.
How was the initial setup?
I was not involved in the initial setup as I am not an engineer.
What's my experience with pricing, setup cost, and licensing?
The pricing is good, and it is not very expensive.
What other advice do I have?
I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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