Game changer for Onboarding new customers
What do you like best about the product?
The Customer portal is fantastic. Provides a shared view of onboarding projects. Our new customers LOVE it and the transparency it provides. Internally, we appreciate the consistency of tracking onboarding projects as well as data-driven status that reflects the reality of project progress.
What do you dislike about the product?
I would like better filtering options at the project level as well as a tool-wide search. And links to tickets that don't take up two text lines or more when pasted elsewhere. Then you'd get a 10 from me.
What problems is the product solving and how is that benefiting you?
Improve onboarding experience both internally and for new customers.
Better collaboration internally and with customers on onboarding and major customer projects
Better collaboration internally and with customers on onboarding and major customer projects
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