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External reviews

478 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Consulting

Moengage is the real pro tool for Engaging with your Customer database

  • April 25, 2024
  • Review provided by G2

What do you like best about the product?
Ease of Use, Ease of Implementation, Customer support
What do you dislike about the product?
Costing is a little bit on higher side but it's worth it
What problems is the product solving and how is that benefiting you?
We are able to engage with our leads database and get registrations who don't prefer to communicate via call


    Consulting

Amazing marketing automation powerhouse

  • April 24, 2024
  • Review provided by G2

What do you like best about the product?
The customer support that helps in every single step of the way
What do you dislike about the product?
I can't delegate it easily to other concerned teams due to data privacy
What problems is the product solving and how is that benefiting you?
We're trying to get response from the prospective leads


    Consulting

Best marketing automation software

  • April 24, 2024
  • Review provided by G2

What do you like best about the product?
The detailing of segmentation and options of targeting
What do you dislike about the product?
It's difficult to train subordinates to train
What problems is the product solving and how is that benefiting you?
We're nurturing no response data


    Umakant P.

Full marks on Execution and Analytics

  • April 24, 2024
  • Review provided by G2

What do you like best about the product?
The way of data management and detailing to segment them
What do you dislike about the product?
Creating email templates is a hassle, need better templates
What problems is the product solving and how is that benefiting you?
It's helpful in targeting specific user base on the basis of their behaviour


    Raj Nandini S.

Best tool in the market for Marketing Automation

  • April 24, 2024
  • Review provided by G2

What do you like best about the product?
I have used various automation tools and nothing comes closer to Moengage
What do you dislike about the product?
I think creating segment and campaigns are overlapping due to the flow journey
What problems is the product solving and how is that benefiting you?
Moengage is helping in managing database and communicating to them via email, SMS, WA, notifications, etc


    Consulting

Recommended for all seasoned marketers

  • April 24, 2024
  • Review provided by G2

What do you like best about the product?
Accuracy and analytics of the whole user journey
What do you dislike about the product?
There are few things that could help improve the backend management for noobs
What problems is the product solving and how is that benefiting you?
MoEngage is helping in segregating data and targeting them with specific communication


    Consulting

Very helpful and user friendly

  • April 24, 2024
  • Review provided by G2

What do you like best about the product?
The support team is excellent and prompt.
What do you dislike about the product?
We need some AI implementation on strategy and execution level
What problems is the product solving and how is that benefiting you?
We are able to track the user and show specific communications


    Lily D.

Nightmare experience with Moengage

  • April 24, 2024
  • Review provided by G2

What do you like best about the product?
I think for the price they offer, their push notification, messaging segmentation & automation and analytics tools are solid. They don't have an amazing admin user experience in terms of setting up flows to support re-engagement and retention, and this has a cost associated with it in terms of learning the tools and inefficiencies with setting things up quick and easily, but it is a solid tool that allows you to do a lot at a competitive price point.
What do you dislike about the product?
I have had maybe the worst experience with Moengage that I've ever had as a customer during my 6 years running my business, to the point that I've lodged a formal complaint with the consumer watchdog in my country for what appears to be a breach of consumer and corporate law on their part. In my opinion Moengage unfortunately is one of those bad faith companies that make it extremely difficult to cancel your contract with them. But in a way that is way beyond the usual practices you can experience with subscription software. Not only do they not provide a way for you to cancel your subscription through their platform, they ignored 4 separate written attempts I made over 6 months to cancel our subscription repeatedly. This was when our business was experiencing financial difficulties and yet they continued to charge us money and refused to cancel the subscription in clear breach of their own terms of service. They ignored more than 10 emails I sent giving notice to terminate the contract, treated me with contempt when they did respond once and then went back to ignoring my emails, and then continued charging us thousands of dollars a quarter for a service we no longer wanted to use or were using. I tried changing our company bank details to prevent them from continuing to charge us and then they just used the old bank account details they had on file for us to continue to charge us money. It honestly is shocking to me that an established company with good reviews online has been this awful to deal with. I'm at a point where I'm disputing the charges with our bank and trying to block them from charging us in future via my bank, while they continue to completely ignore my cancellation attempts. To reiterate - we are totally within our rights to cancel the contract - there is nothing in there about fixed terms, and we gave more than the 30 days required notice. Keep in mind this is for a standard subscription contract that we are legally entitled to cancel by emailing them. So as one business owner to another, I advise you please do not to go with these guys and just pay a bit more for a reputable service that doesn't treat their customers this way. At a point when my business was struggling, it's been a kick in the pants that is just so avoidable if they would treat their customers as human beings and with the normal respect afforded to people. It honestly feels criminal to me at this point and has taken up hours of my time trying to resolve something that should be simple and straightforward. Bottom line - save yourself the trouble and please go with another provider.
What problems is the product solving and how is that benefiting you?
We needed an affordable system to send out automated push notifications for our mobile app product and also automated drip campaign emails that have a level of personalization when onboarding new users and re-engaging existing users. We used Moengage also to analyse the effectiveness of our re-engagement comms, both email and mobile push notifcations, and did some A/B testing of different types of messages.


    Abhishek T.

I've been using Moengage tool now for more than an year and I can't thank them enough!

  • April 24, 2024
  • Review provided by G2

What do you like best about the product?
Easy to use platform with fast and quick implementation.
What do you dislike about the product?
I would recommend them to add AI features where I can provide a prompt to the Moengage about the flow and campaigns so it creates content as well.
What problems is the product solving and how is that benefiting you?
Moengage is helping in nurturing the leads and convert them as quickly as possible.


    Bishwajit K.

Very good support from their CSM

  • April 23, 2024
  • Review verified by G2

What do you like best about the product?
1. Omnichannel solutios for all our campaign needs
2. Excellant support from their CSM team, especially from Ausesh Mitra.
3. User friendly UI makes it very easy to use.
4. Lots of features available
5. Easy to integrate
What do you dislike about the product?
1. The web SDK is not good enough. Sometimes blocks the loading of the pages.
What problems is the product solving and how is that benefiting you?
Omnichannel maekting platform making it easier for us to run our campaigns easily. Apart from that user flow mapping is very useful to set a user journey using MoEngage.