Seamless Integration with Looker
What do you like best about the product?
The seamless integration with Looker was one of the best things. With this we were able to directly pull looker datasets regarding associates' productivity into retool and used that to create interactive dashboards and availability of customise tools for specific operational needs also played a great role in simplifying our work
What do you dislike about the product?
The retool platform is powerful but sometimes it showed us failure in loading the dashboards and some features, even though it was not happening regularly but still, it was a little bit irritating
What problems is the product solving and how is that benefiting you?
By integrating looker data we could centralise data for productivity KPIs, also manage line adherence on real-time basis, and manage quality KPIs by creating interactive dashboards for the same. For our Czech Republic-based client it was helping them in better visibility into key metrics, the current status of pending cases and their quick resolution
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