Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.

    Ratings and reviews

    4.6
    10067 ratings
    3 AWS reviews
    |
    10064 external reviews
    External reviews are from G2  and PeerSpot .

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    Reviews (10067)
    Financial Services

    Get stuff done, with Zoom for business. Unless it crashes or they remove gifs.

    Reviewed on Jun 04, 2026
    Review provided by G2
    What do you like best about the product?
    It's efficient in getting Zoom chats and collaboration done. Effective and clear to understand where chats are, phone options, and different tabs.
    Boy does it sometimes completely lock up and just sit there, or completely crash though. Good ol' zoom being its normal self I guess.
    What do you dislike about the product?
    Crashes, and the gifs disappearing. No longer being able to easily insert photos into conversations.
    What problems is the product solving and how is that benefiting you?
    Able to easily onboard users with a single login for communication services, chat, video, phone, and remote desktop.
    maulika s.

    Great Sound Quality and AI-Powered Meeting Detail Capture

    Reviewed on Jun 04, 2026
    Review provided by G2
    What do you like best about the product?
    It has good sound quality. The AI feature also really helps when it comes to capturing and transmitting the minute details of meetings.
    What do you dislike about the product?
    I’m kind of bothered by the panel button when I’m sharing my screen. The default placement sometimes covers an important part of what I’m presenting, and when I try to move it out of the way, it can be a bit difficult to reposition.
    What problems is the product solving and how is that benefiting you?
    It really helps our team communicate easily in remote and hybrid situations, and it’s been our top pick for handling this obstacle.
    Mohammed Aslam S.

    Feature-Rich Meetings: Multi-Screen Sharing, Copy-Paste Control, and Multi-Host

    Reviewed on Jun 04, 2026
    Review provided by G2
    What do you like best about the product?
    It offers multi-screen sharing, copy-and-paste control during a meeting, and a multi-host option.
    What do you dislike about the product?
    I think the bandwidth consumption is high, and the app size is also quite large.
    What problems is the product solving and how is that benefiting you?
    It helps in new age hybrid work environments, work from home and seamless connectivity across locations
    Pilla T.

    Reliable Video Quality and Effortless Screen Sharing

    Reviewed on Jun 04, 2026
    Review provided by G2
    What do you like best about the product?
    I like the reliable video quality and easy screen sharing the best. They make meetings smooth and collaboration simple.
    What do you dislike about the product?
    I dislike occasional audio glitches and the app using a lot of bandwidth.
    What problems is the product solving and how is that benefiting you?
    Zoom Workplace solves the problem of remote teams struggling to communicate and collaborate. It benefits me by letting my team meet face-to-face from anywhere, share screens and edit documents together in the meeting window, chat instantly, and work efficiently without travel time or costs.
    Gisselle Ramos d.

    Where Ai, a client and the reps speak the same language

    Reviewed on Jun 03, 2026
    Review provided by G2
    What do you like best about the product?
    The live transcript during calls is extremely useful.
    What do you dislike about the product?
    It’s frustrating that I can’t keep it on top, like the Teams window during a call or meeting. When I minimize it, it doesn’t stay visible the way I need.
    What problems is the product solving and how is that benefiting you?
    The task follow-up—and even creating tasks based on call analysis done by the integrated AI Companion—is amazing.
    Non-Profit Organization Management

    Seamless Calendar Integration with Customizable AI Meeting Summaries

    Reviewed on Jun 03, 2026
    Review provided by G2
    What do you like best about the product?
    What I find most helpful is the integration with Google Calendar and Apple Calendar, along with the AI assistance and the different types of after-meeting summaries that can be customized to my needs. I also like that I can export those summaries as documents and share them with my contacts.
    What do you dislike about the product?
    I don’t find it as counterintuitive, at least for me and older generation.
    What problems is the product solving and how is that benefiting you?
    I still need to take additional notes somewhere else, and I also have to spend time finding open meeting slots for cross-team scheduling.
    Mansaa R.

    Clear, Organized Team Communication Made Easy

    Reviewed on Jun 03, 2026
    Review provided by G2
    What do you like best about the product?
    It makes it easier for me to communicate with my coworkers, and it helps keep our conversations clear, organized, and easy to follow.
    What do you dislike about the product?
    I don’t really like the UI of the chat interface; it just doesn’t feel very intuitive to me.
    What problems is the product solving and how is that benefiting you?
    It helps me stay in touch with peers from different countries.
    Manufacturing

    Widely Accessible and Already on Everyone’s Phones

    Reviewed on Jun 02, 2026
    Review provided by G2
    What do you like best about the product?
    Most have access since Covid and already have it downloaded on cell phones.
    What do you dislike about the product?
    What I dislike the most is that my company does not support the platform and prefers teams
    What problems is the product solving and how is that benefiting you?
    Makes meeting convenient
    Divyansh B.

    Great Video Calling with Impressive New AI Enhancements

    Reviewed on Jun 02, 2026
    Review provided by G2
    What do you like best about the product?
    Great video calling features with new AI enhancements
    What do you dislike about the product?
    Several features that can be very complicated for new users compared to other video conferencing platforms.
    What problems is the product solving and how is that benefiting you?
    Business video conferencing, and note-taking during meetings.
    Anonymous

    Seamless Communication and Flexibility, Needs Improved Chat Organization

    Reviewed on Jun 01, 2026
    Review provided by G2
    What do you like best about the product?
    What I like most about Zoom Workplace is how seamless it makes communication feel when working with a team across states. The ease of joining meetings doesn't feel complicated or time-consuming. I also value the video meeting and screen sharing features, as well as the chat feature during meetings and the ability to record meetings. The initial setup was easy and great.
    What do you dislike about the product?
    The chat organization could be better in larger meetings.
    What problems is the product solving and how is that benefiting you?
    I use Zoom Workplace to bridge communication gaps and ease collaboration. It benefits me with flexibility in having internal meetings, training sessions, and onboarding seamlessly.