Sign in Agent Mode
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS customer

2 AWS reviews

External reviews

78 reviews
from and

External reviews are not included in the AWS star rating for the product.


3-star reviews ( Show all reviews )

    Abhimanyu Das

Threat detection is effective, and the solution provides good control over device access, but it still needs better troubleshooting options for agent-related issues.

  • November 17, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for the Trellix Endpoint Security Platform is primarily from an antivirus perspective. We have approximately 1,200 servers where the Trellix Endpoint Security Platform is deployed.

Previously, we used it mainly on legacy servers, but now we have implemented the latest version across our Windows Server 2006, 2020, and 2022 environments.

Additionally, we rely on the Trellix Endpoint Security Platform for daily health checks, including all vulnerability assessment (VA) activities. At times, certain exclusions are also required depending on the application or server requirements.

How has it helped my organization?

Trellix Endpoint Security Platform has improved our organization in several ways. It has enhanced our overall security posture by providing stronger antivirus protection and better visibility across all endpoints. With around 1,200 servers onboarded, we have seen a noticeable reduction in malware incidents and faster detection of potential threats.

The platform’s centralized management has also improved operational efficiency. Daily health checks, VA activities, and policy enforcement are easier to manage, which has reduced manual effort. Additionally, the ability to configure exclusions and fine-tune policies has helped maintain both performance and security.

Overall, Trellix Endpoint Security Platform has provided more stability, improved endpoint compliance, and strengthened our preventive security controls.

What is most valuable?

The best features that the Trellix Endpoint Security Platform offers, and which stand out to me, are its reporting capabilities, exclusion policy handling, and detection features.

In terms of reporting and exclusion policies, the platform provides multiple options to generate customized reports, allowing us to filter data and extract exactly what we need. We receive daily requests from the client side for exclusions or process additions, and Trellix makes it easy to manage these efficiently.

Trellix Endpoint Security Platform also provides several advanced capabilities, including EDR for comprehensive threat hunting and attack investigations, along with modules for firewall, web control, ATP, Exploit Prevention, real-time scanning, and on-demand scanning. These features work together to strengthen the overall security of our environment.

Overall, Trellix Endpoint Security Platform has positively impacted our organization by offering strong protection against malware and ransomware. It has significantly improved our ability to detect and block threats in real time, while features like ATP and Exploit Prevention help reduce malware incidents and mitigate zero-day attacks.

What needs improvement?

From an improvement perspective, I am looking for a way to troubleshoot situations where the endpoint agent becomes corrupted and requires reinstallation, as there is currently no option to resolve these issues without rebooting the system.

I give it a rating of seven because, in today’s scenario, the portal is complicated to navigate. The Trellix Endpoint Security Platform dashboard is somewhat difficult to understand, and it takes considerable time to familiarize oneself with the tools and policies compared to other solutions.

For on-premises deployment, I would also like to highlight that the architecture is quite complex, which is an area Trellix Endpoint Security Platform should consider improving.

For how long have I used the solution?

I have been working in my current field for almost seven years.

What do I think about the stability of the solution?

In terms of scalability, the solution performs well overall. It is capable of handling a large number of endpoints without significant performance issues. However, as the environment grows, the complexity of managing policies, agent communication, and server load also increases. With on-premises deployments in particular, scaling requires careful planning of resources, database capacity, and infrastructure components.

While the solution is scalable, simplifying the architecture and improving the responsiveness of the management console would make it even more efficient for large enterprises.

What do I think about the scalability of the solution?

In terms of scalability, the solution performs well overall. It is capable of handling a large number of endpoints without significant performance issues. However, as the environment grows, the complexity of managing policies, agent communication, and server load also increases. With on-premises deployments in particular, scaling requires careful planning of resources, database capacity, and infrastructure components.

While the solution is scalable, simplifying the architecture and improving the responsiveness of the management console would make it even more efficient for large enterprises.

How are customer service and support?

Customer support for Trellix Endpoint Security Platform responds quickly, but if there are unresolved issues, they escalate it, which can sometimes be difficult.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used CrowdStrike, Defender, Trend Micro, and Symantec, and I chose Trend Micro because it had the option to handle the console easily.

How was the initial setup?

Trellix Endpoint Security Platform is deployed in a hybrid and on-premises setup; however, we are facing many issues on-premises.

What about the implementation team?

We implemented the solution through a vendor team. Their level of expertise was good, and they handled the deployment efficiently. However, in some cases, deeper troubleshooting required escalation to senior engineers, which slightly impacted the overall experience. Overall, I would rate their expertise as above average.

What was our ROI?

I have seen a return on investment; I can say that we have saved money and required fewer employees because of the complicated architecture.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, setup costs, and licensing has been positive. Compared to other tools, the Trellix Endpoint Security Platform offers lower overall costs.

One of the strongest advantages of Trellix Endpoint Security Platform is its cost-effectiveness.

Which other solutions did I evaluate?

I have evaluated other options based on price and the mechanisms used by Trellix Endpoint Security Platform.

What other advice do I have?

If you are looking for a cost-effective solution, the Trellix Endpoint Security Platform is a good option, and it also offers support for legacy servers.

My company has a business relationship with Trellix Endpoint Security Platform as a partner.

Overall, I would rate this product seven out of ten.


showing 1 - 1