Sign in
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS customer

112 AWS reviews

External reviews

208 reviews
from

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    reviewer2753181

Package management and upgrades have supported critical application uptime on cloud infrastructure

  • August 27, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Red Hat Enterprise Linux (RHEL) is as the operating system for all of our applications. I'm our Ansible SME, so we install on top of that and then use that application to manage the RHEL for the enterprise.

What is most valuable?

The features of Red Hat Enterprise Linux (RHEL) that I most appreciate include the easy package management and the straightforward upgrades. The stability and support are also impressive.

The benefit that my company sees from these features is significant. In my particular applications, it's not allowed to be down for more than five minutes consecutively, so it's helping me meet my requirement.

What needs improvement?

When considering how Red Hat Enterprise Linux (RHEL) can be improved, I would say for the enterprise, having easier hooks for these air-gapped lab environments would be beneficial. The reason why these lab environments are air-gapped is we want to test new things, and we can't have it interact with the rest of our network until it's fully vetted. That's why we have these labs to fully vet those types of things. It's normally a hassle to get RHEL up in those environments until we work out the right treatment.

The improvement would be if there's an easy way to, through that air-gapped environment, entitle the RHEL images.

What do I think about the stability of the solution?

In terms of assessing Red Hat Enterprise Linux (RHEL)'s built-in security features, I find that out of the box, we are able to manage golden images and that keeps us in compliance.

It is very easy to manage.

How are customer service and support?

I haven't had experience with customer service and technical support for Red Hat Enterprise Linux (RHEL) items, but I have on the Ansible side.

The portal is excellent. They integrated OpenShift AI, so sometimes when I'm filling out the ticket, it already has the solution there and I end up not opening the ticket. When I do have to open the ticket, I get a good response. That's on the Ansible side, but I'm sure it's the same on RHEL if I ran into something.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We have considered different solutions, not so much Red Hat Enterprise Linux (RHEL) itself. Our company started with mainframe way back and has been long time RHEL customers.

We have looked at different container solutions and things in the Red Hat ecosystem, and Red Hat came ahead in those.

What was our ROI?

From my point of view, the return on investment when using Red Hat Enterprise Linux (RHEL) is definitely significant.

If we were not able to meet our regulatory impact, we would not be able to do business. It is table stakes.

What other advice do I have?

The advice I would give to other companies that are considering Red Hat Enterprise Linux (RHEL) right now is to do a comparison and get feedback from their engineers.

They will see that this is a much more stable platform with a lot of support. I would rate RHEL a 10 out of 10 because it's how we do business.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Sreenivas Yedlapalli

Significant app migration speed and enhanced productivity achieved

  • August 27, 2025
  • Review from a verified AWS customer

What is our primary use case?

Primarily, our use cases for Red Hat Enterprise Linux (RHEL) are web hosting, but we have a lot of other IBM products running on the machine.

What is most valuable?

The feature I find most valuable about Red Hat Enterprise Linux (RHEL) is security. For our company, Red Hat Enterprise Linux (RHEL) has helped us significantly. We used to be on Sun Solaris approximately 12 years ago, and we have migrated to Red Hat Enterprise Linux (RHEL), on 7, 8 version, and now on 9 version, and I'm trying to go to 10 as soon as possible. This has resulted in faster app migration because we're running an elevation of many IBM products we had at the legacy, and we see significant improvement in how fast they can build services.

From the web app perspective, my experience with the deployment of Red Hat Enterprise Linux (RHEL) is that they are fast to market; when they request a new VM instance, they can do it very quickly, in a matter of minutes. Security requirements were a consideration before choosing Red Hat Enterprise Linux (RHEL).

What needs improvement?

Based on my personal observation over the last several years, there is definitely room for improvement on how to collect the troubleshooting logs, especially in live production. Many times my server team has to open a case with Red Hat to collect their dumps, and there should be a better way of live collection without shutting down or restarting the machine. If you restart, you lose the opportunity to capture the issue, and that should be much more improved.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for more than 20 years.

What do I think about the scalability of the solution?

My personal observation is that Red Hat Enterprise Linux (RHEL) scales effectively with the growing needs of our company. We are currently migrating from VMware, which is showing more improvements.

Which solution did I use previously and why did I switch?

We used other solutions in our company before choosing Red Hat Enterprise Linux (RHEL). We had Sun Solaris and also IBM AIX, and currently, we are using both AIX and Red Hat Enterprise Linux (RHEL).

The big difference between AIX and Red Hat Enterprise Linux (RHEL) is definitely in how they interact with the application side, as the underlying hardware for IBM AIX runs on P-series compared to Red Hat Enterprise Linux (RHEL), which runs on the Intel platform. Red Hat Enterprise Linux (RHEL) is extremely reliable.

How was the initial setup?

We are deploying Red Hat Enterprise Linux (RHEL) both in the cloud and on-premises. Currently, we are doing upgrades from RHEL 7 to 9 and 7 to 8, but not directly. I manage and own at least 10 to 12 servers.

What was our ROI?

The biggest return on investment for me when using Red Hat Enterprise Linux (RHEL) is not necessarily financial. The command interface and the way it offers faster response times make me feel much more productive working with Red Hat Enterprise Linux (RHEL).

What other advice do I have?

From the OS perspective, Red Hat Enterprise Linux (RHEL) is very good at mitigating downtime and lowering risks; however, certain things when bundled with other components show significant dependency. I definitely recommend using Red Hat Enterprise Linux (RHEL) as long as the financial cost is acceptable.

I would rate Red Hat Enterprise Linux (RHEL) an eight or nine out of ten overall. To make it a perfect 10, from a system admin perspective, my only concern is that for an actively reproducing issue, I should have the provision to collect live logs without needing to depend on a Red Hat support case for minor issues, as that takes time. Other than that, I'm very satisfied with the usage perspective.


    Bern Pluviose

Consistent reliability and seamless integration have streamlined workflows

  • August 27, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use OpenShift as part of my system because most clients require it. I work as a forward engineer. For ten years, I've worked for companies where I'm deployed to their site to do one-day to six-month projects, similar to Geek Squad for coding. My specialty is architecture, so I've used Red Hat Enterprise Linux (RHEL), mostly Ansible and OpenShift. In instances where I'm working with a VPC directly and everything runs Linux and I'm running RHEL, I'll have some workloads. However, I don't manipulate the OS itself. I use the tools built on top of it.

My specialty is finance and medical, so with Red Hat Enterprise Linux (RHEL), it's all hybrid. Those two sectors have significant compliance requirements, especially medical. I do many hybrid clouds and must build two or three redundancies. That's why all of the nuances of the Red Hat platform stand out to me in a way it wouldn't for someone else. For example, in a hospital system, they have emergency generators for power. The same concept applies to data, HIPAA, and transferring. I notice things that others may not. It means I'm always concurrently running two or three clouds for disaster recovery for compliance. All of the clouds have nine nines, 11 nines, whatever they're marketing now for reliability, but the time from start to production, the shorter that is, and the better it plays with the rest of my tools and system, the better. Red Hat really excels at that.

How has it helped my organization?

The main benefit is time savings, which is something that can't be easily quantified. By not breaking or causing problems, Red Hat Enterprise Linux (RHEL) saves time, headaches, money, anguish, fees, violations, and penalties. This becomes apparent when teams are happy to use a tool that doesn't slow them down. For high producers, having a reliable system that doesn't require extra steps or workarounds is crucial.

What is most valuable?

There are two big pain points that Red Hat Enterprise Linux (RHEL) helps me solve. First, Red Hat being interoperable and not taking a side is humongous. Every other platform has tricks and questionable behaviors for lock-in. RHEL is the only platform I don't have issues connecting. Everyone is running hybrid multi-cloud environments, so the fact that others make their products purposely not work with others is obnoxious. As a professional who has made money making APIs and connectors, those companies being stubborn benefits me financially. However, from an efficiency or executing on an idea standpoint, it's frustrating. The fact that Red Hat isn't that way is excellent.

The second aspect I really appreciate, and I don't think they get credit for this, is how Red Hat's interfaces, design choices, and options work very well for producers. For example, Amazon Web Services' approach is to add 200 features a year. They throw everything at the wall to see what sticks, resulting in a confusing experience when logging in, using CLI, or setting up a bastion host into VPC with PEM keys. On the other side of the spectrum, some clouds are too simple. Red Hat hits the perfect balance.

What needs improvement?

The only thing I can think of is the RHEL AI, which has only been announced for a couple of months, so I'm still sorting it out. The way that gets implemented will be very key to the future of the company and the stack. Until I listened to the seminar, I wasn't even sure what RHEL AI meant. What I understand now is that RHEL AI is the regular RHEL with pre-installed, AI-specific tools and tooling. That's fine, but as a company, they should make that more obvious. Additionally, it seems to only save a few minutes of typing in the terminal. It sounds similar to how people took Ubuntu and made flavors, where they changed two apps and called it a distro. Red Hat should make something actually different because they have that capability, and users would definitely use it. The AI implementation is the future, and it's just a matter of how that gets used.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for production for approximately five to six years.

What do I think about the stability of the solution?

I have extensive experience with stability issues in Linux systems. Since 2017, I have run Debian derivatives on my personal machines. However, for work, it's always RHEL. The built-in security, secure groups, and overall architecture make it a more robust and stable system. Linux did not become stable for home users until after COVID, when everyone was at home fixing issues. RHEL's advantage lies in its architecture - it's harder to break the system due to its notifications, invisible files, and pre-reboot checks.

Red Hat Enterprise Linux (RHEL) solves stability problems in two ways: the architecture of the software stack is exceptionally stable, minimizing downtime and risk, and when issues occur, the recovery time is minimal. Using OpenShift, I can spin up new instances quickly and seamlessly.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) scales effectively. An OS by itself doesn't determine a company's success or failure; it's about the usage. While Windows, Linux, and Mac have their differences, they share basic components such as a kernel and a user interface. RHEL excels in stability, preventing system crashes even when inexperienced users interact with files, which saves time, money, equipment replacement costs, and prevents employee downtime.

How are customer service and support?

I have had limited experience with Red Hat Enterprise Linux (RHEL) customer service and technical support. I've used email support, which is efficient and quick. I once needed phone support while working in a data center basement without internet access. I called RHEL for assistance, and the service was excellent. I've had no issues with Red Hat or IBM service, whether it's resolving login issues via email or getting help with critical situations in front of clients.

How would you rate customer service and support?

Positive

How was the initial setup?

My experience with the deployment of Red Hat Enterprise Linux (RHEL) tends to work well. Due to the nature of my work, I rarely build from scratch. I typically join existing projects to iterate upon or fix something. I'm not usually the decision-maker, though I can influence clients through my expertise and trust. The migration path is relatively smooth, even when jumping two versions, and it doesn't break everything.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup costs, and licensing of RHEL are reasonable. While some people complain about the subscription model, I understand and accept it.

Which other solutions did I evaluate?

The main difference between other solutions and RHEL is configuration and security, which helps maintain stability. Since RHEL is used on web servers, both public-facing and internal, security is crucial. While any modern OS can run without crashing, RHEL's advantage is its resilience against external threats and operations that might compromise other systems.

What other advice do I have?

RHEL is a reliable solution that saves users from numerous technical headaches, though these savings aren't easily quantifiable. The system's reliability speaks for itself.

My advice is to dive in and use it. There are no gotchas with RHEL. There's a large ecosystem, many knowledgeable users, and a strong community.

My review rating for Red Hat Enterprise Linux (RHEL) is nine out of ten.


    reviewer2745426

Using as an EC2 web server requires extra work for compliance but offers a valuable ready-to-go feature

  • July 25, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use it as an EC2 Web Server.

How has it helped my organization?

It was needed for FedRAMP Moderate compliance.

What is most valuable?

The ready-to-go AMI is a valuable feature.

What needs improvement?

It does not pass the RHEL8 STIG standards without a lot of extra work.

For how long have I used the solution?

I have used the solution for one year.

Which solution did I use previously and why did I switch?

I previously used CIS RHEL 8 Level 2.

What's my experience with pricing, setup cost, and licensing?

Check it to verify costs.

Which other solutions did I evaluate?

I did not consider any alternate solutions.

What other advice do I have?

It does not pass the RHEL8 STIG standards without a lot of extra work.


    Mukesh Kumar S

User-friendly platform has enabled quick support and efficient subscription management

  • July 18, 2025
  • Review from a verified AWS customer

What is our primary use case?

According to the price and if your use case is more worth saving, you can go with that. I can help determine what use case you want to pursue. If it is a small scale operation, you do not need to choose that option. If it is a huge business, you can definitely invest in Red Hat Enterprise Linux (RHEL).

What is most valuable?

The system is user-friendly and they have a cloud console for managing all the subscriptions you have purchased. From that perspective, it is very user-friendly to manage your subscription, and you can list out all the systems where you have installed this Linux, managing them from a single console.

We are saving more costs because we are getting immediate support. If any issue arises, we do not have to wait for someone to respond. We can get immediate quick responses from the support team. We are saving lots of time and from the customer side, we have heard that they are achieving significant cost savings from this.

What needs improvement?

The main disadvantage is that you may find the price is too high.

For how long have I used the solution?

I have two years of experience with Red Hat Enterprise Linux (RHEL), and I am currently doing projects with it.

How are customer service and support?

I would rate the customer service nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Red Hat Enterprise Linux (RHEL) is basically from Fedora. I worked with Fedora and CentOS. Red Hat Enterprise Linux (RHEL), Fedora, and CentOS are all from the same Linux family. I have also used Ubuntu.

What about the implementation team?

We are a service-based company delivering services. We provide subscriptions to customers, implement them, and then complete our work.

What's my experience with pricing, setup cost, and licensing?

You definitely need to consider the cost and determine if it is worth the investment. If your use case is larger and you need immediate solutions, then you should consider the cost. Technology-wise, it is very good and reliable.

What other advice do I have?

I am working with Red Hat Enterprise Linux (RHEL) and am certified with the OpenShift platform, which is a Kubernetes platform. The company I currently work for operates both on-premise and in cloud environments.

Regarding patching, if any issues arise or security issues such as hacking or vulnerability issues occur, they will first address it through engineering and provide patch support to customers as the first priority. After that, they release it to the open source part. This patching process makes it more secure.

The immediate support and response time are good reasons to use Red Hat Enterprise Linux (RHEL). My overall rating for this solution is 9 out of 10.


    Vishvanathan Nenmeli

Meets our needs and offers competitive pricing and long-term support

  • July 07, 2025
  • Review from a verified AWS customer

What is our primary use case?

As an end user and a trained engineer working on field development, I am required to use a Linux-based system for all aspects of our work. This includes everything from logical design to design verification, and physical design, all the way to integrating data into the silicon database at the foundry. Since all of this occurs in a Linux environment, I must ensure we have the right platform in place. The performance we achieve with the tools we use can vary significantly across different platforms. Additionally, the support provided by these platforms is crucial. In the field of silicon design, we rely heavily on electronic design automation (EDA) tools, which are continuously being enhanced. As this area evolves, it’s essential for our operating systems to keep pace with the migration of the latest tool versions. If I become stuck with an outdated version of the OS, it can adversely affect my productivity and the quality of my designs. Therefore, I need to be reasonably familiar with various operating system providers and understand the pros and cons of each. This includes comparisons between Red Hat, SUSE, and Ubuntu, which is essential for meeting my requirements.

What is most valuable?

Since it is widely used, I believe the knowledge base is fairly good. In my own organization, which has three vertical companies, two others were already using Red Hat Enterprise Linux (RHEL) for production. They were asking me to go with Red Hat Enterprise Linux (RHEL) unless I had a compelling reason to go to SUSE or Ubuntu. This indicates that the IT team within my company preferred Red Hat Enterprise Linux (RHEL) for support and documentation purposes. The company has been around for more than a decade, so familiarity might be one reason, or resistance to change may have been another reason to stick with Red Hat Enterprise Linux (RHEL). In my role as the design manager, I have not heard anything negative about Red Hat Enterprise Linux (RHEL).

My decision to go with Red Hat Enterprise Linux (RHEL) was influenced by three main factors:

1. The IT team’s familiarity with Red Hat due to its previous deployment in other units.

2. Competitive pricing, which was 25 to 30 percent lower than other options.

3. The perception that Red Hat offered long-term service pack support for an additional fee; something that other providers like SUSE may not have offered.

Ultimately, the first two reasons were strong enough for me to lean towards Red Hat.

What needs improvement?

To some extent, I am speculating, but at the end of the day, the main thing we care about is how the resources are getting scheduled and utilized. Without an external load-sharing application, the number of cores in our servers and the memory should all be utilized effectively. If they can do very good dynamic resource allocation, maximizing the number of cores and the memory without external applications, that would be beneficial

Additionally, this is not just for Red Hat Enterprise Linux (RHEL), but for any OS - I would really love to make sure that their security features are robust and getting updated regularly. I believe at a given point of time, they may be very good, but hackers are also improving their techniques. I would definitely expect Red Hat Enterprise Linux (RHEL) or any OS provider to constantly monitor, understand if there are any new vulnerabilities in their OS, and provide patches or fixes so that we are always guarded from any security threat because what we are developing consists of very important IPs that have to be protected from malware attacks.

The most important thing is that it has to be stable. If it is not stable and we have to reboot it because of something, that would be problematic. The kind of tools it provides natively is important. For example, if I am doing development, I want to have a checkout process. If they have well-developed documentation and the ability to work with the code itself, along with good support for developing, then the performance of the OS would improve. If I see that one of my runs for any workload is taking five days, I immediately question why it is not completing within a day. If the load sharing is not happening correctly, there might be switches or features that the OS provides that can help use more memory or similar resources. Being developer-friendly would be beneficial. One thing managers hate is nasty surprises, so even if something is not working in the OS, it should provide some ability for IT to observe potential issues three or four weeks in advance.

For how long have I used the solution?

I have only been using Red Hat Enterprise Linux (RHEL) for a short duration of time, about six to eight months because the migration happened very recently.

Which solution did I use previously and why did I switch?

I am working for a startup company. We used to use open source SUSE because that was kind of easy to use and we did not have to spend many dollars. When we reached the point where we had to go to production, we needed to ensure we were using something more reliable because open source is open source. When I go to a newer version or a production version of the OS, some of the designs we are developing will be around because our startup is focusing on accelerators for the cloud. Some of these can be around for seven years, 10 years, and beyond. Hypothetically, even after 10 years, somebody who is using our silicon can find a bug, and we are obligated to fix it through software or other means. If we do not have the OS support at that point in time, because 10 years is a long time, it becomes problematic. When we go towards production, the kind of analysis that I do involves determining how many years this OS is supported and whether they will support it for an extended period, provided I pay them extension money. I am an end user, and I try to look at the facets of the OS based on my current business needs.

When we were using Ubuntu, I initially found it sufficient for my EDA tools under the evaluation licenses I had. However, as I progressed into silicon design and needed to purchase production licenses, I realized that the older version of Ubuntu wasn’t adequate. The question arose: if we were to upgrade to a paid version of the operating system, which one should we choose? I conducted some research comparing Ubuntu and Red Hat, and ultimately decided to go with Red Hat. Once I made that decision, I simply needed to explain my reasoning to my IT team, stating that I wanted to upgrade the twenty or so servers I was using to Red Hat 9.1, or whatever the current version was at that time. They took over from there.

How was the initial setup?

We experienced some initial challenges when we moved to Red Hat, mainly due to the tools' versions. At first, we struggled to navigate these issues, but once I contacted support, they were able to resolve them quickly.

The maintenance is handled by the IT team.

Which other solutions did I evaluate?

Most of the studies that I did were between Ubuntu and Red Hat Enterprise Linux (RHEL). I did not check extensively on SUSE Enterprise.

I was inclined to choose Red Hat for a couple of reasons. First, the IT team’s familiarity with Red Hat was crucial since it had already been deployed in other areas of the organization. This existing knowledge made the transition smoother.

Additionally, I did not inquire about pricing immediately because, ultimately, my business unit would be responsible for the costs. I recall that the price for Red Hat Enterprise Linux was less than one lakh rupees per license per year. The annual cost might be around 1.2 lakh or slightly more, but it was certainly under that threshold. Furthermore, I believe that if we were to negotiate for a larger number of licenses, we might have received a better rate. Regarding the initial pricing I received, I remember it being about twenty-five percent lower per license per year compared to other options.

For my use case with EDA tools, Synopsys EDA tools' local AE team said that support in India is better for Red Hat Enterprise Linux (RHEL). Additionally, Ubuntu and SUSE support for 10 years, whereas Red Hat Enterprise Linux (RHEL) supports for 10 years plus an extended two to four year period for a cost. Since our chips will be in the cloud market for at least a decade or more, this long-term support influenced my decision.

What other advice do I have?

I would rate Red Hat Enterprise Linux (RHEL) an eight out of ten.


    Arsalan Orayedh

High-level support team ensures strong system reliability and simplifies critical system management

  • June 17, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am a system administrator using Red Hat Enterprise Linux (RHEL) for handling applications and databases. The machines I manage handle applications and databases, along with some JBoss.

How has it helped my organization?

Ever since IBM has come into the picture, Red Hat and Ansible have been developed very well. The reporting and workflows have become very good.

What is most valuable?

Among all Linux flavors in the market, Red Hat Enterprise Linux (RHEL) has a very high-level support developer team, which is important for our critical systems. We need a solid platform that provides one spot for vulnerability fixes, unlike Ubuntu, CentOS, etc. They only provide low levels of support.

The management is fine. We're doing regular patches with Satellite. We're happy with it. It is manageable.

We can manage a hybrid cloud environment. Red Hat doesn't come fully into our picture with our environment since we're using the Amazon environment and VMware for virtual machines. Red Hat is just an OS, and it is easy to set it anywhere with no issues.

What needs improvement?

They should be more generous in providing documentation in a friendlier way. The Red Hat Enterprise Linux (RHEL) documentation is good, yet not as good as other products such as IBM. Oracle, on the other hand, is the worst; they are very limited in sharing their documentation with engineers.

The Asian support could use improvement.

For how long have I used the solution?

I have total experience in Unix/Linux of 25 years, which includes five years of Solaris, IBM HP-UX, IBM AIX, and HP-UX, along with Sun Solaris, while the other 15 years is with Linux.

What do I think about the stability of the solution?

We never faced any issues with stability, and we never faced any limitations.

What do I think about the scalability of the solution?

We never faced any issues with scalability, and we never faced any limitations. For our company, it is more than enough. I'd rate scalability nine or ten out of ten.

How are customer service and support?

Red Hat support is good, actually. It depends on the region. I have dealt with several regions including Asia, Middle East, and Europe. The majority of European support is excellent. I would give it nine to ten out of ten. In the Middle East, it is between seven to eight out of ten, while in Asia, very rarely do we get nine or eight out of ten. I'd rate it five out of ten there.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have moved to another technology since we are no longer working with Dell EMC or Networker. With Veeam, we are currently working for that vendor. We are using Veeam exclusively nowadays.

We're working with 80% Linux, 10% Unbuntu, 10% Oracle.

How was the initial setup?

The initial setup was very simple.

Management is fine, since we have the Red Hat Satellite, which allows us to do regular up-to-date patches. We are happy with the Red Hat Satellite. It is manageable.

What about the implementation team?

I am handling the storage, backup, and operating systems of Linux flavors personally.

What was our ROI?

This question of ROI would be unfair for me to answer. We are not using the full range of Red Hat Enterprise Linux (RHEL) products and are depending on other things. However, Ansible is doing very well with the new version, and in terms of workflow, it is easy to manage. Ansible has been performing very well, especially after IBM acquired Red Hat. IBM has enhanced Red Hat and Ansible very well, as they are famous for reporting and managing workflows.

What's my experience with pricing, setup cost, and licensing?

The pricing is very simple. Compared to something like IBM, Red Hat is the cheapest.

Which other solutions did I evaluate?

Without something to compare it with other than Red Hat Enterprise Linux (RHEL), I cannot do a direct comparison. However, compared to Unix products such as Oracle Linux or IBM, Red Hat Enterprise Linux (RHEL) is less expensive.

What other advice do I have?

Regarding Linux Image Builder and system roles, I have tried both, however, cannot recall which one I downloaded. The last time I built it was more than five months ago.

I rate Red Hat Enterprise Linux (RHEL) nine out of ten.


    reviewer2708304

Enterprise support enables building a flexible ecosystem for business

  • May 21, 2025
  • Review from a verified AWS customer

What is our primary use case?

Our use cases for Red Hat Enterprise Linux (RHEL) are diverse; it powers our servers, runs desktops for our development network, as well as some of our production hosts, and we'll see if it expands further.

How has it helped my organization?

Red Hat is giving that level of enterprise support helps us build a Linux ecosystem that makes sense for business.

What is most valuable?

Red Hat Enterprise Linux (RHEL) helps us solve pain points by providing tremendous support from our Red Hat representatives. 

The flexibility that we get through Red Hat Enterprise Linux (RHEL) and the ability for people to build their own tools as they're working without having to deal with something like PowerShell or hack it through backwards ways in Windows is a real relief. 

Interactive Brokers is powered by our workforce, and we have really brilliant engineers, top to bottom, especially our developers. The flexibility that we get through Red Hat Enterprise Linux (RHEL) and the ability for people to build their own tools as they're working without having to deal with something like PowerShell or hack it through backwards ways in Windows is a real relief and something that we couldn't operate without.

We deploy Red Hat Enterprise Linux (RHEL) in both cloud and on-premise environments in a hybrid environment. Currently, our management of Red Hat Enterprise Linux (RHEL) systems when it comes to provisioning and patching has gone through many changes throughout the years. We are currently using KVM. We're exploring OpenShift and some other options, and I am satisfied with that management experience.

Security requirements were considered before choosing Red Hat Enterprise Linux (RHEL). We've been primarily with Red Hat for a very long time, and security concerns have kept us with RHEL throughout the years as we have not been comfortable with anything else.

Red Hat Enterprise Linux (RHEL) supports our hybrid cloud strategy effectively, and many of the options I've seen at the conference will make spreading out into the cloud without compromising our on-premise systems more convenient than it might be with another distro. I assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as very strong; the customer relations management, support, and the fact that it's an open-source platform gives you huge clarity versus Microsoft or some other type of closed environment.

What needs improvement?

Red Hat Enterprise Linux (RHEL) can be improved by providing more support for on-prem. As you go by industry by industry, the more regulation and control you need over your data, the more precious data sovereignty becomes, and being able to work in a hybrid environment with a push in that direction would be better.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for 11 years now, and our company has been using it for maybe close to 20 years at this point.

What do I think about the stability of the solution?

The stability and reliability of Red Hat Enterprise Linux (RHEL) are very good. It's not throwing out mystery patches that break things constantly, as certain other server solutions do, so that stability has been strong because we can say we don't need that patch now, and review them on their own merits. We are looking forward to RHEL 10.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) scales to the growing needs of our company excellently, and the scalability is a big draw.

How are customer service and support?

The customer service and technical support of Red Hat Enterprise Linux (RHEL) has been wonderful so far. The community is a never-ending well of support, and my personal experiences with our customer relations manager have just been top notch.

I would rate the customer service for Red Hat Enterprise Linux (RHEL) as a solid ten out of ten. I have less experience needing their support for technical issues. Just as a partner, it has been very strong.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have considered other solutions in our Red Hat Enterprise Linux (RHEL) journey. There have been arguments this way or that, however, they've never been enough to dislodge us. We do run Windows and other things. That said, our whole program base and everything we do back and front relies on having an enterprise Linux solution.

What was our ROI?

The biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the appreciation of being a Linux shop with enterprise-level support, enabling us to keep it up. Trying to imagine running a worldwide company purely on free open-source software would be wholly unsustainable and require unfathomable levels of worker hours, so having the power and flexibility of a Linux ecosystem with that level of enterprise support makes it all work.

What other advice do I have?

On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Francesco Foresta

Supports long-term security and stability with seamless scaling

  • May 21, 2025
  • Review from a verified AWS customer

What is our primary use case?

Our main use cases for Red Hat Enterprise Linux (RHEL) are for our centralized O&M platform, while on the edge we use CoreOS.

How has it helped my organization?

My company benefits from RHEL features by avoiding drifts in our solution. If it gets out of engineering, we don't exactly know if the solution is going to drift if someone implemented manual configuration.

What is most valuable?

Red Hat Enterprise Linux (RHEL) helps me solve pain points such as security, upgrades, patching, and all that is related to long-term support.

The feature I appreciate the most in the newest version is the image mode and the upgrade in an immutable way.

Security requirements are a consideration when choosing Red Hat Enterprise Linux (RHEL). It's the platform that really allows for longer-term support in terms of security patches, which is also one of the requirements from our customers; this is why we are on Red Hat Enterprise Linux (RHEL) for those services.

When it comes to managing my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, I start from zero. We provide a golden image scenario, and we install based on that golden image while customizing the product through our software itself, providing new bundles and everything around there. Patching is very similar; we provide additional packages and everything around the upgrades, and I'm looking forward to the image mode so that we can provide steps and immutable AB upgrades.

What needs improvement?

They should try to converge all the different product lines, in both Red Hat Enterprise Linux (RHEL) and CoreOS and OCP based on CoreOS, to get to a single point where it would be easier to move from one to the other.

Sometimes we build products for one specific application or product, and it would be beneficial to move to CoreOS due to further requirements, however, it's not always straightforward. All the different teams working on the different Red Hat products are pretty much self-contained, which is understandable, but if there were more of a common baseline, it would be much easier to consider moving from one license to another, from one product to another.

For how long have I used the solution?

In the company, I've been using Red Hat Enterprise Linux (RHEL) directly for three years. Before then, we have been partners and have also been using CentOS and Fedora for a longer time, approximately ten years.

What do I think about the stability of the solution?

The stability and reliability of the platform are top class.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) scales pretty transparently with the growing needs of my company. It scales effectively when we need to add additional resources or knowledge, and it's straightforward for people to gain those and for our structure to implement even more servers around these others. Both technically and knowledge-wise, Red Hat Enterprise Linux (RHEL) scales effectively.

How are customer service and support?

The customer service and technical support are excellent, especially through the partner program. It's easier to get support over specific issues, and I have noticed when we had bigger issues that could have prevented market problems, there was a good escalation path towards the right people to get answers.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have considered other solutions rather than Red Hat Enterprise Linux (RHEL).

When we were considering getting out of CentOS, we were evaluating everything, including other open solutions such as Rocky, as cutting-edge solutions such as Fedora.

I personally pushed for Red Hat Enterprise Linux (RHEL) since it was the best solution for us at that specific moment. I understand there are other solutions such as SUSE and Ubuntu that are all in the same market, however, with different approaches. I prefer the Red Hat Enterprise Linux (RHEL) approach.

How was the initial setup?

The deployment is generally very easy.

What was our ROI?

The biggest return on investment while using Red Hat Enterprise Linux (RHEL) from my technical point of view is the continuous patching and security fixes that are constantly being added and the support around it. If we are having an issue, we can directly reach the right people for support.

What other advice do I have?

I would rate Red Hat Enterprise Linux (RHEL) as a product today at a solid eight out of ten, considering improvements already in place for the roadmap. With the features coming in RHEL 10, I could provide it an overall nine out of ten.


    Abhay Agrawal

Security and reliability boost confidence and support growth strategies

  • May 20, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use cases for Red Hat Enterprise Linux (RHEL) are mainly all of our business applications, as they all run on RHEL.

What is most valuable?

Red Hat Enterprise Linux (RHEL) helps me solve pain points related to reliability, stability, and security, mainly.

Feature-wise, what I appreciate the most about Red Hat Enterprise Linux (RHEL) is security; it's much more secure, and I don't have to patch it that much. For us, security is a very key aspect of our operations, especially since we are even more security-conscious due to what happened with us in the past, so having Red Hat Enterprise Linux (RHEL) in our environment makes us much more confident. When we deploy new applications, it's RHEL by default; we don't even consider another operating system right now since it keeps our environment secure and our business stable.

Security requirements are always a consideration in choosing Red Hat Enterprise Linux (RHEL) for the cloud since it is much more secure than other operating systems and has a proven track record of being compliant and secure for many years.

When it comes to managing my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, it's about 50% manual and 50% automated, and we are currently starting a project with Ansible to fully automate it end-to-end. Right now, it's all semi-automated, and we want to make it fully automated.

For us, Red Hat Enterprise Linux (RHEL) supports our hybrid cloud strategy mainly through seamless migrations from on-premise to cloud, which has been really helpful. Frankly, we don't use the knowledge base offered by Red Hat Enterprise Linux (RHEL) that much; our team prefers to get help from Red Hat support directly.

What needs improvement?

One of the suggestions I have for improving Red Hat Enterprise Linux (RHEL) is finding better solutions around domain authentication, as we are facing several issues with our current methods.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for 20 years.

What do I think about the stability of the solution?

The stability and reliability of Red Hat Enterprise Linux (RHEL) has been excellent for us; aside from a couple of upgrade challenges, we generally don't face any issues during a normal business day.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) scales with my company's growing needs, as we are increasing our footprint in both on-premise and cloud, with all new deployments on Linux without any scaling issues.

How are customer service and support?

In terms of customer service and technical support for Red Hat Enterprise Linux (RHEL), it has been good in general, although we have recently faced some challenges around domain authentication where support is lacking.

At this point, I would rate customer service and technical support a solid eight out of ten due to recent issues; I would have given a nine otherwise.

How would you rate customer service and support?

Positive

How was the initial setup?

We deploy Red Hat Enterprise Linux (RHEL) both in the cloud and on-premise.

The deployment has been great. I've never had any issues either patching or upgrading it. We are right now on Red Hat 9. I saw that Red Hat 10 has been announced. Our team has been able to manage the entire life cycle from starting at Red Hat 4 until now. It has not been a problem at all.

I am involved in Red Hat Enterprise Linux (RHEL) upgrades all the time; we are currently in the process of upgrading from Red Hat 8 to 9 for all of our environments. Upgrading Red Hat Enterprise Linux (RHEL) has its challenges; we had a couple of hiccups in a couple of cases. Overall, about 95% of the use cases have been issue-free, with just 5% of cases occasionally encountering problems.

What was our ROI?

The biggest return on investment for me when using Red Hat Enterprise Linux (RHEL) comes from security, as we experience fewer incidents, more stability, and less business impact, without outages resulting in revenue loss.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, setup cost, and licensing of Red Hat Enterprise Linux (RHEL) has been good; the licensing isn't very expensive compared to other products we're using.

Which other solutions did I evaluate?

While using Red Hat Enterprise Linux (RHEL), we still consider other solutions as we do have other operating systems, however, for business-critical applications, we usually prioritize RHEL.

What other advice do I have?

On a scale of one to ten, I would rate Red Hat Enterprise Linux (RHEL) a nine.