I develop chatbots using Kore.ai.

I developed a travel assistant using Kore.ai that books tickets, cancels tickets, or modifies journeys.

I also integrate API data in Kore.ai so that it can fetch data from the API and display it directly to users.

The best features Kore.ai offers in my experience are that the user interface is very easy to use, the performance is excellent, and everything runs very smoothly.

When I say the interface of Kore.ai is easy to use, I mean the tools and everything are very useful and intuitive. When I mention performance, I mean the platform does not lag at all, and its response time is also good.

Kore.ai has impacted my organization positively because most companies are switching their IVR systems to chatbot systems, making Kore.ai a truly good platform for chatbot development.

The best feature of Kore.ai is that it is a cost-saving tool. For example, when we use IVR, we have to assign agents at the backend, but using Kore.ai, we can automate all of those functions.

Kore.ai could be improved by adding more features, such as call flow automation in addition to chatbots, which would also be helpful.

I rated Kore.ai an 8 out of 10 because additional features could be added to it.

The platform is excellent, and if more features can be added in the future, it will be truly great.

I have been using Kore.ai for one and a half years.

Kore.ai is stable.

Kore.ai's scalability is good.

Kore.ai's customer support is good.

I can rate the customer support of Kore.ai a 9 out of 10.

Previously, most companies were using the IVR platform, but nowadays, they are switching to chatbot systems, which is why I switched.

Before choosing Kore.ai, I did not use any chatbot development system.

As of now, Kore.ai is working very well for the vendors and has also saved their time and money.

The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also not costly.

I advise others to use Kore.ai because it is a beginner-friendly platform. I rated this product an 8 out of 10.

I have been using Kore.ai for two years. My main use case for Kore.ai is to automate incoming emails.

The best features Kore.ai offers include an easy interface, which was facilitated by the effective training that I received. Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time.

Kore.ai works fine and does not need any improvement.

I have been working in my current field for six years.

Kore.ai is stable.

The scalability of Kore.ai is good.

Customer support for Kore.ai is good.

Before choosing Kore.ai, I evaluated other options.

I have definitely seen a return on investment because I saved time.

My experience with pricing, setup cost, and licensing was that everything was easy and straightforward.

My advice to others looking into using Kore.ai is that it is a good system. I would rate this review 9 out of 10.

My main use case for Kore.ai is creating a robot which handles healthcare data, allowing new patients to register with a doctor or hospital and book appointments.

This bot helps patients by asking basic details such as name and illness, then accordingly queries them on when they want to book an appointment and confirms the booking if available. Additionally, I have worked on a banking use case where users can create various account types and retrieve account information.

In the healthcare bot, when a patient wants to book an appointment, they are first asked for their phone number. If the number exists in records, the details are fetched and displayed. The user then agrees to the information and is prompted with other questions regarding symptoms, duration of the issue, and appointment preferences. After providing this information, they can book the appointment and receive email confirmation. They also have the option to fetch or change appointment details afterward.

Kore.ai can be utilized in two ways: through natural language understanding or using DialogGPT.

The use of NLU is basic and does not involve LLM intelligence, while utilizing DialogGPT brings in the LLM intelligence, allowing for intent rephrasing such that when users ask questions, those are rephrased for better answers.

One of the best features Kore.ai offers is its well-conducted training program, which includes beginner and advanced sessions totaling around eight hours. After training, practical assignments based on session teachings are provided and must be completed for certification, which requires a thorough understanding of Kore.ai. I have earned both beginner and advanced certifications. Furthermore, I appreciate the DialogGPT feature, which maintains the context of user queries while providing rephrased answers, as well as features such as charts, graphs, and APIs that allow communication with external data sources, enhancing usability and ease of development compared to other tools I have used.

Kore.ai has positively impacted my organization by helping us build intelligent chatbots and incorporating voice agents, enabling various clients to adopt these solutions, which have been revolutionary for their businesses.

I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly.

I see room for enhancement mainly in improving existing features and increasing marketing efforts to highlight Kore.ai's capabilities, as well as suggesting additional use cases that can be beneficial for businesses.

The user experience has been excellent, with well-structured courses and supportive mentorship provided by Kore.ai, but I would like to see more pre-recorded sessions and increased certification opportunities in various areas.

I have been using Kore.ai for the past one year.

I find Kore.ai to be quite stable, and while my organization evaluated other options, they ultimately found those tools less user-friendly compared to Kore.ai, which had easier functionality and training.

Kore.ai's scalability is quite good, as it offers plugins and allows for additional features based on usage, leading to variable charges that align with needs.

Customer support has been very responsive, providing assistance promptly during development and learning phases, making their help invaluable when challenges arise.

My organization did not use any other solution before adopting Kore.ai, making it our first choice despite having options for other tools.

I have seen a positive return on investment in terms of time saved and fewer employees required, as the bots enable 24/7 support without continually having to deploy human agents.

We have experienced significant results such as saving time and money by reducing the number of necessary human agents, as the intelligent bots created with Kore.ai operate 24/7 and allow users to bypass the limits of human availability.

I advise others to definitely give Kore.ai a chance, as it is user-friendly compared to other conversational AI tools that may appear complex and difficult to implement.

I think Kore.ai is a great tool with impressive learnings, especially in the agentic AI domain, and unlike traditional chatbots, it leverages intelligence to analyze questions and provide relevant answers, including integration capabilities with external tools while ensuring data security with features such as PII reduction. Users should definitely consider trying this product. I would rate this product an eight out of ten.