Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
119 reviews
from
External reviews are not included in the AWS star rating for the product.
Huge business benefits in increased Self Service Success rates and reduced Time to Resolve
What do you like best about the product?
I love how easily the dashboards you can create help you measure success and show ROI. You can also gather so much data to help you understand your customer, thier needs, pain points and effort spent on self service.
What do you dislike about the product?
We use Salesforce as our CRM and admin access is required for many configuations or changes. Our team that manages Coveo does not have Salesforce admin access and we have to wait on IT tickets for changes. We have been hoping with the Quantic insight panel and other updates that we will be able to do more inside Coveo and be less dependant on admin access to Salesforce to make needed changes and updates.
What problems is the product solving and how is that benefiting you?
As our federated search Coveo indexes and makes all of our resources available from one search even though they reside in different systems and locations. Adding CRGA to case assist has brought an immediate generated answer to customers who many not have otherwise self serviced. If this answer does not resolve thier issue they can continue to open a case. This model leads to greater case defelction and higher self service capabilities. Customers do not have to wait on a response if the generated answer resolves thier issue. The insight panel use last year reduced our TTR by 25%, we have just added CRGA to the Insight Panel which can give the techs a generated answer with citations they can even use as an action plan in their cases.
Coveo enhances communications across the organization
What do you like best about the product?
It facilitates cross-functional communications. We can easily update changes for multiple user profiles with single source. It's flexible enough to allow for different usage methods - for some teams it's support articles, for others it can deliver work instructions while making any implementation more searchable and accessible.
What do you dislike about the product?
I wish that it had true CCMS integration.
What problems is the product solving and how is that benefiting you?
We needed a centralized way to deliver work instructions to cross-functional teams, we also wanted a robust solution for our Support Portal to facilitate internal and external response velocity to support a better customer experience.
Our users love how much easier it is to find content
What do you like best about the product?
Coveo has really elevated the findability of our support documentation in the time we have been parterning with them so far. Our team's have a lot of technical documentation that utilizes shared content across a large product suite, and we've seen improvements in content visibility by leaps and bounds with Coveo's Machine Learnining models and built in relevance tuning. Their support team is top notch, with really rapid responses and their team is very knowledgeable when it comes to offering creative solutions to our customized implementation.
What do you dislike about the product?
So far, not much to complain about! We've run into some minor limitations given the custom nature of our implementation, but the team has always offered different ways to overcome those and make them work for our use cases. If anything, it's that there's such a vast suite of functionality that it's not always easy to understand exactly what our options are!
What problems is the product solving and how is that benefiting you?
Content visibility across the business for internal and external users
Better than Industry Benchmarks
What do you like best about the product?
With Coveo, we've been able to achieve better than industry benchmarks for all of the key search metrics. AI powered query suggestions help users self-serve more effectively.
What do you dislike about the product?
We likely under utilize all of its functionality.
What problems is the product solving and how is that benefiting you?
Coveo helps optimize self-service rather than have people call or come to a financial center for help.
Drives high performance
What do you like best about the product?
Delivers unique and personalized experiences
Ease of Use even for non tech people
Easy to integrate with our platform
Relevant search results
Aids in enhancing our CX
The people- yeah! the Coveo team is hands-on with support and any requirement
Ease of Use even for non tech people
Easy to integrate with our platform
Relevant search results
Aids in enhancing our CX
The people- yeah! the Coveo team is hands-on with support and any requirement
What do you dislike about the product?
Nothing as such, but may be work on accuracy.
What problems is the product solving and how is that benefiting you?
It is our Enterprise search tool, and is very useful, relevant.
Best customer support
What do you like best about the product?
Coveo has provided both our Customers and Employees with relevant information in our search on our website. They use AI to provide more of a personalized experience.
What do you dislike about the product?
Nothing to dislike about the service. This is amazing.
What problems is the product solving and how is that benefiting you?
Their systems are straightforward to implement. Coveo's documentation and learning content is outstanding. Our company has been able to achieve great ROI.
Amazing Coveo
What do you like best about the product?
User experience and ease of adoption by the users. The ability to deflect cases and increase the turn around time to provide excellent customer support
What do you dislike about the product?
Time to evolve and bring relevant queries on the top
What problems is the product solving and how is that benefiting you?
Reducing Turn around time and increasing case deflection
Best Enterprise/Vector Search Solution I've Tried
What do you like best about the product?
Vector search that is effective and great for querying
What do you dislike about the product?
Need to raise more awareness among developers and users
What problems is the product solving and how is that benefiting you?
Coveo is solving our need for an enterprise search solution on client-facing website
Great experience with Coveo
What do you like best about the product?
search functionality is fast ,making it easy to find exactly what I need.
The user interface is clean and intuitive.
The user interface is clean and intuitive.
What do you dislike about the product?
the relevance of search results could be improved, especially for more obscure queries.Pricing plans could be more flexible to accommodate the needs of smaller businesses or teams.
What problems is the product solving and how is that benefiting you?
by providing a powerful search solution that retrieves relevant data from various sources. This benefits users by saving time and improving productivity, as we can easily access the information to complete tasks efficiently.
Coveo Webinars
What do you like best about the product?
Trasnparency of the marketplace and issues that occur
What do you dislike about the product?
Would like the webinars to accomdate CPE/PDU's or any professional certification
What problems is the product solving and how is that benefiting you?
Allows for smarter technology
showing 11 - 20