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Good product, frustrating support
What do you like best about the product?
I have liked most things about the product. Very intuitive for end users is probably the most important. Only one outtage in 2+ years, if I recall correctly.
What do you dislike about the product?
It is frustratingly difficult to get a 30 minute technical support session. I haven't bothered them for anything in 2+ years of having the product (and many thousands of dollars spent with them) and I'm forced to waste 4 hours my time on something which would take their technical support team 30 minutes. Obviously many SaaS companies try to do the same thing and make it difficult to get in-person help, but I guess the price they pay is people like myself leaving frustrated and sub-par reviews. It's a shame because I really like the product otherwise.
It probably would have helped to have a more in-depth implementation session when starting out, since there were some key settings which we only learned about after having the product for multiple years.
It probably would have helped to have a more in-depth implementation session when starting out, since there were some key settings which we only learned about after having the product for multiple years.
What problems is the product solving and how is that benefiting you?
Perimeter 81 allows us to access secure organizational resources.
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Fantastic Product, Great Support
What do you like best about the product?
Ease of use for configuration and deployment.
Customer support was a great help, had some little issues that with the help of fantastic support were resolved quickly.
A vast number of features are still to be explored to use for their full potential.
Customer support was a great help, had some little issues that with the help of fantastic support were resolved quickly.
A vast number of features are still to be explored to use for their full potential.
What do you dislike about the product?
There is nothing to dislike about this product.
What problems is the product solving and how is that benefiting you?
Locking down services to only be accessed via a certain IP
Great VPN!
What do you like best about the product?
It is incredibly user friendly an has great implementation!
What do you dislike about the product?
It takes a while to connect sometimes but that may be my internet otherwise it is great and easy to use
What problems is the product solving and how is that benefiting you?
Allows me to use other work related programs
Easy to use and secure!
What do you like best about the product?
The use of the app is really easy to use and also secure. We highly recommend it°
What do you dislike about the product?
Up to this point, we have not had any problems with the app.
What problems is the product solving and how is that benefiting you?
Secure navigation to use company tools.
Worst Customer Service in VPN Industry I Have Ever Experienced
What do you like best about the product?
Liked the logging activity in the dashboard, but I can't even be sure if it works at all.
What do you dislike about the product?
Customer service. First, they don't answer you. You wait for their reply. You ask again, they haven't read your initial query and wrote the scripted answer. You ask the query again, and they will not respond.
What problems is the product solving and how is that benefiting you?
Perimeter 81, unlike other business VPNs, seems to give a control over employees' logging activities which was an essential feature for us. But can't even test if it works or not with the customer service they have.
Reliable and user friendly
What do you like best about the product?
From a user perspective, I like the "always on" feature. the VPN is ready to do right when I start my computer and I do not have to think about that. The interface is very intuitive. Having used other VPNs in the past, I can say this is super-stable .
What do you dislike about the product?
I did not encounter any difficulty with this. If anything, the little icon on the right top when running is a bit small and the green/yellow dot hard to see.
What problems is the product solving and how is that benefiting you?
This is a time-saving application, as I do not have to remember to turn it on every time I log into my laptop
Great experience overall with the product.
What do you like best about the product?
Easy to connect. Makes getting day to day tasks easier to complete
What do you dislike about the product?
Had trouble getting intially setup but have not had trouble since with help from customer support
What problems is the product solving and how is that benefiting you?
Able to access all internal platforms as I would be unable without perimeter 81
My experience at work with Perimeter 81
What do you like best about the product?
It's reliable and always helpful to work with. I haven't had many issues other than waiting for it to connect, but it mostly depends on your Internet connection. So far so good.
What do you dislike about the product?
At first, I didn't like the fact I couldn't connect/disconnect whenever I wanted until I found out the option "Always-on VPN" existed in Settings. So, now that's off & I couldn't be happier.
What problems is the product solving and how is that benefiting you?
I believe they're improving their networks or adding more servers and it's honestly noticeable when working and using webs. They load a kind of faster than they used to.
Seamless VPN experience
What do you like best about the product?
From an end user perspective, Permeter 81 is incredible intuitive and easy to use. It's fast, reliable and operates in the background without me even having to think of it. It autoconnects to ensure I don't forget and integrates seamlessly with our Jumpcloud.
What do you dislike about the product?
I haven't come across anything I dislike. I didn't configure it for the company so I don't know what that experience was like but as an end user, its great.
What problems is the product solving and how is that benefiting you?
Perimeter 81 heps enhance my companies network security and remote access in a remote working world.
Pathetic support - the worst I've ever come across...
What do you like best about the product?
Still trying to figure this one out as there are many out there who can do the same for less.
What do you dislike about the product?
As an MSP we require speedy assistance to ensure our customers stay ahead of issues. 4 months ago I tasked my partner team to reach out to P81 support and have our account downgraded to the basic tier we've been met with nothin short of a PATHETIC support.
Eventually I took over the situation thinking maybe my team might have been approaching things incorrectly, but to my utter amazement we really seem to be dealing with a platform which has a "I just don't care" attitude.
I have sent over 15 emails (excluding all the correspondnece others in my organisatin had sent), I have been escalated ti the highest key idividuals and yet even they don't respond.
Is this even a real company?
4 months on and we're no close to having this super easy task resolved - I can't believe it. Forget the time we've wasted on this issue, but also on top of this it's the unnessary overbilling for a product which we do not require - so far totalling $200 and counting.
DON'T SIGN UP WITH P81!
Eventually I took over the situation thinking maybe my team might have been approaching things incorrectly, but to my utter amazement we really seem to be dealing with a platform which has a "I just don't care" attitude.
I have sent over 15 emails (excluding all the correspondnece others in my organisatin had sent), I have been escalated ti the highest key idividuals and yet even they don't respond.
Is this even a real company?
4 months on and we're no close to having this super easy task resolved - I can't believe it. Forget the time we've wasted on this issue, but also on top of this it's the unnessary overbilling for a product which we do not require - so far totalling $200 and counting.
DON'T SIGN UP WITH P81!
What problems is the product solving and how is that benefiting you?
Whatever problems they say they are resolving is being done by others - P81 just don't know how to support their own customer base correctly
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