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Honest Review with 4 year of Experience

  • By Supratim S.
  • on 01/28/2025

What do you like best about the product?
1. The ease of integration with the website and other necessary softwares.
2. Ease of customization with the tools as per our requirements. e.g designing helpcentre page. Set FAQs for the end Customers.
3. Availability of so many supporting Apps.
4. Data security.
5. Post sale assistance and ease. The response time is very effective.
What do you dislike about the product?
1. Data migration from other ticketing tools is limited. You can import data from very limited tools only.
2. Time taken by an Agent or a team/ Group on any ticket (Assinged time) is not available.
What problems is the product solving and how is that benefiting you?
1. Complete Alanytics of customer queries/ Complaints.
2. Automating majority queries and monitor customer sentiments on responses through Automations.
3. Customer Sentiments on each and every conversations.
4. Team Analytical data managements.


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