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A product that is always improving

  • By Higher Education
  • on 01/03/2025

What do you like best about the product?
Braze listens to feedback from it's customers on how to improve the product, and actually makes changes based on the feedback.
What do you dislike about the product?
Not being able to intertwine canvases. Having a feature that allows CRM teams to send customers straight into another canvas when reaching the end of an existing canvas would make the customer journey so much smoother.
What problems is the product solving and how is that benefiting you?
We use a lot of customer profile data to create very personlized emails, and Braze has helped us work through how to setup these custom email templates.


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