We use the solution for compliance and experience scoring.

The experience centre is one of the most valuable features; the other is the benchmarking. It gives you an easy way to use it. I have some one-page overviews; you can drill down the effect per element. You can use it to start improving your services.

It assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11. Additionally, it helps configure startup sequences to enhance efficiency during working hours.

Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments.

Nexthink is actively developing artificial intelligence capabilities.

I have been using Nexthink as a service provider for ten years. We are using the infinity version of the solution.

I rate the solution’s stability a ten out of ten.

We have a large service centre working with Nexthink for different-cost customers. We have about ten customers using this solution.

I rate the solution’s scalability a ten out of ten.

Technical support is good.

Positive

The initial setup is easy and takes a week to complete.

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

The product has a fixed monthly price and service cost, which varies based on the features.

I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.

If you want to integrate with ServiceNow, for instance, it'll be more work.

Nexthink can support home use and promote its advantages, even on local networks. This enables us to gain insights into Wi-Fi or home network setups, allowing us to assist phone users in improving their setups.

I recommend the solution as it enables using Nexthink across various services, preventing the concentration of knowledge in one person or small team. This spreads the benefits of Nexthink throughout the entire company.

Overall, I rate the solution a nine out of ten.

In any complex Enterprise environment, it is very challenging to manage endpoints or discover the root cause of many issues especially the cases of slowness of an app or web page or problems at the booting of a PC.

Not only discovering, but also, you can take actions automatically & remotely, it means discover the problem, solve it proactively without user's info.

In addition of very unique real time views of all devices in a helicopter view. 

improved the endusers experience.

Reduced the number of Service desk tickets

Improved employees productivity

Discovering the annoying users' issues like disk space, booting time, slow performance,...etc.

You can solve all the above remotely, automatically and silently.

The tool should review & improve its pricing and performance. 

It also has to improve the patch management tasks and controls.

Must review the security feature and benefits

I have been working with the solution for more than 15 years. 

I would rate the solution's stability a nine out of ten. 

I would rate the tool's scalability an eight out of ten. 

The product's support is not responsive and flexible. It takes time and depends on your support program. 

Positive

Different manual and limited tools.

The tool's setup is straightforward. The tool's deployment got completed in a couple of weeks. 

Highly skilled vendor team experts

I have seen ROI with the tool's use. 

I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use. 

Different Microsoft tools but could not fulfil the proper enterprise desktop management.

I would rate the product an eight out of ten. We have enterprise clients for the tool. The solution is recommended for enterprises and not for small-scale customers.