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Nexthink Infinity Platform

NEXTHINK FRANCE | 1

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External reviews

293 reviews
from G2

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    Chatrathi L.

My insights and evaluation of Nexthink

  • December 20, 2024
  • Review verified by G2

What do you like best about the product?
Nexthink is a good endpoint monitoring tool that improves user experience visibility across devices.
I can gain insights into the devices and identify potential issues before they arise, allowing for timely resolution.
The dashboards are highly useful, making it easy to identify values and monitor them.
What do you dislike about the product?
Sometimes its difficult to install it in a machine.Thhe setup and develpoyment is complex. The cost is little bit higher.
What problems is the product solving and how is that benefiting you?
Nexthink gives me visibility into user experience, allowing me to gain real-time insights into how users interact with their devices and applications. This helps me enhance the overall user experience. As a user of Nexthink, I appreciate how it monitors the performance of applications and devices,This helps me to find if any problems or errors even before the user knows them I am able to solve it.


    Kodeeswaran C.

Enhancing IT Efficiency with Predictive Monitoring Solutions

  • December 20, 2024
  • Review verified by G2

What do you like best about the product?
Monitoring all applications on a system becomes effortless and it proves invaluable in predicting potential faults in the future. This tool also enables an in-depth analysis of employee productivity, offering unparalleled insights. Furthermore, the tool allows effortless integration of flows, campaigns, and actions, thanks to its REST API support. Implementing the solution is much easier the only thing requires is Nexthink collectors once it is done then there you go.
What do you dislike about the product?
While there isn’t much to criticize, I find that NQL can be a bit challenging to learn initially, especially for those without prior scripting experience. However, once you gain familiarity with scripting, it becomes an excellent tool to work with. Given its extensive features and options, mastering the tool does require some time and effort.
What problems is the product solving and how is that benefiting you?
Earlier, we encountered latency or connectivity issues that severely affected employee productivity and required good amount of time to diagnose and resolve. However, with the implementation of this solution, we can now quickly identify the root cause of the issues and resolve them efficiently. Additionally, the workflows and collectors enable us to predict and prevent potential problems, ensuring we stay on track with our productivity without losing valuable time. Keeping track of the applications is useful to keep the apps upto date.


    poorna R.

Myexperience with nexthink

  • December 20, 2024
  • Review verified by G2

What do you like best about the product?
The ability to figureout the dex score of multiple devices in a effective and user friendly way. It can also be integrated into multiple platforms. Customer support, implementation, the frequent use of nexthink portal.
What do you dislike about the product?
Nexthink is limited when it comes to documents in the web
What problems is the product solving and how is that benefiting you?
Nexthink is connecting with the endpoint users through campaigns and resolving their issues using remote actions. Its becoming ease when compared with connecting through ticket raising or any other means if support.


    Hari T.

Usefull DEX tool in terms of features

  • December 19, 2024
  • Review verified by G2

What do you like best about the product?
I like the simplicity of installation procedure. We can install nexthink agent just like that by few clicks. As we are working on Customer support, we can easily foundout the issue with the Asset by look after logs. And also we have integrated with servicenow also for faster resolution of incidents related to assets. Also i like the feature of remote actions and campaigns. Overall a good tool for enterprise asset management.
What do you dislike about the product?
There is no proper resources to learn the nexthink. Getting better in this area will significantly usefull for more users, So providing good self learning resources is much needed.
What problems is the product solving and how is that benefiting you?
We are working in Digitial workplace practice, understanding the issues with the assets and solving them is the most time taking task. So, we are using nexthink for collecting all the logs and metrics, whenever we found any issue with the any asset we simply run a remote action to solve the issue before the user reports it (Proactive resolution). Also we have integrated this with servicenow to quickly see and fix the issue from agent workspace itself.


    David A.

Senior Engineer

  • December 18, 2024
  • Review verified by G2

What do you like best about the product?
It helps in troubleshooting issues like networking and application crashes.
What do you dislike about the product?
Not a dislike, but creating a NQL for a workflow or campaign targeting devices but it requires a user sid is not easy.
What problems is the product solving and how is that benefiting you?
It is solving issues where the end user is having issues booting up or running slow. I can see if it's a network issue or application crash. Also I am able to push out bios updates via a SCCM task sequence. This includes a workflow that will walk the user step by step.


    Saad M. E.

Transforming Proactive Approach into Standard Practice via Nexthink

  • December 18, 2024
  • Review verified by G2

What do you like best about the product?
Nexthink is a well-rounded tool that should be a staple for any field technician. The confidence in troubleshooting with Nexthink is a whole other level of maintenance.

There are many things that Nexthink does exceptionally well; one of them is the campaign and one-click remote action combo, where you can announce and get consent from end-users to remediate issues on their devices. This is a perk that many may overlook. While obtaining the users' approval and addressing an issue remotely that may have caused much more chaos is highly commendable on its own, it also reflects the amount of insight, digital experience, and influence the department is actually capable of.

IT and maintenance departments usually struggle with recognition on for their work, as doing a good job in these industries means that, in ensuring stability you tend to make fewer appearances and headlines. That is why a campaign displays the turbulence fix in such an innovative and effective manner, helping to showcase everyone's efforts in a simple and tailored pop-up.
What do you dislike about the product?
While remarkable in many ways, I dislike its rule-based assignment and the trouble of marking, tagging and, categorizing.
What problems is the product solving and how is that benefiting you?
Nexthink evolves a department beyond just reactive support and typical ticketing; it targets the user sentiment, it maximizes device productivity, automates solutions for alerts based on your metrics of choice, and it displays all these results on clear dashboards that keep management engaged in more introspective actions. The tool has proven more and more its distinguished support in the market, the sky is the limit with this tool.


    quincy.bradford@hubinternational.com B.

A great tool

  • December 17, 2024
  • Review verified by G2

What do you like best about the product?
I like Nexthink's focus on the user experience and the tools it provides to uncover things happening in the enviornment that may detract from that experience without relaying on the user to inform IT. Users are not IT monitors and Nexthink gets this. Finally the customer service is excellent. Nexthink works hard to ensure that customers get what they need out of the platform and are always on top of issues.
What do you dislike about the product?
I wish Nexthink had better integration with MDMs like Intune. It would be great to utilize things already configured in Intune like platform scripts, app installs/uninstalls, and policies via nexthink.
What problems is the product solving and how is that benefiting you?
Nexthink is helping us get to the problems we don't see in tickets and the ones we don't want to get that far. We also use Nexthink to track major projects such as Win11 upgrades, AVD, and device setups. Finally, Nexthink is helping us better tell the story of the enviornment to leaders. The dashboards and investigations have been crucial in proving our work and finding areas to improve.


    Nicolas B.

Nexthink: excellent DEUM tool!

  • December 12, 2024
  • Review verified by G2

What do you like best about the product?
All the primary features of Nexthink, around the DEUM. The tool fully meets this need.
Simple to implement.
Very good customer follow-up/support relationship once in RUN.
What do you dislike about the product?
Not much. Except perhaps the fact that each product requires a separate license: certainly, this allows for cost optimization but it can also be frustrating to see options ultimately unavailable with the acquired licenses.
What problems is the product solving and how is that benefiting you?
Nexthink does not directly solve problems but helps us daily to identify and better anticipate them.


    Transportation/Trucking/Railroad

Nexthink is a tool for the IT superhero.

  • December 10, 2024
  • Review verified by G2

What do you like best about the product?
The best think about Nexthink is its ability to find problems and do something about it. It is versatile and adaptable. The accelerate team is second to none and extraordinarily helpful.
What do you dislike about the product?
The campaign system is pretty antiquated. It could stand to be re-developed and updated. You are unable to customize very much about it and for many it is the face of the Nexthink CoE team.
What problems is the product solving and how is that benefiting you?
Nexthink is finding devices that are experiencing problems and helping us plan resolutions. It also helps us monitor our Device Experience score and lets us know how our devices are performing for our end users.


    Financial Services

Nexthink is a fantastic product for those interested in user experience

  • December 06, 2024
  • Review verified by G2

What do you like best about the product?
They provide visiblity into the environment that has traditionally been hidden and fill the gap between what the user is seeing and the infrastructure. The data is easy to interperate and the support is solid.
What do you dislike about the product?
I fear they have moved away from their core product and have become more horizontal than they need to, trying to be everything to everyone.
What problems is the product solving and how is that benefiting you?
Nexthink addresses the challenge of understanding and managing the end-user experience across our organization. It provides visibility into our devices, applications, and networks from the uer's perspective enabling us to become proactive in so that met may detect, diagnose, and remediation issues before they become pervasive and impact productivity.