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Reviews from AWS customer

6 AWS reviews

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4-star reviews ( Show all reviews )

    Arka Sarkar

Live patching and high availability features have improved workload continuity and reduced operational costs

  • November 10, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for SUSE Linux Enterprise is for multiple report generation for the SMS and call details of the different users, where we have different servers in VM and BM.

There are lots of data that gets generated, and I need to export that data and analyze it to provide a stable, secure, and highly available platform for critical workloads across on-premises, cloud, and edge environments.

SUSE Linux Enterprise is getting used in our organization, and various SAP applications are running using SUSE Linux Enterprise in my organization.

What is most valuable?

A specific example of a project where SUSE Linux Enterprise made a noticeable difference for me is in its design to handle demanding compute and scale needs for workloads such as modeling, simulation, and advanced analytics in a data center environment.

In our daily work, we require simulation to do the exact customer scenario, and we can easily achieve that to find the RCA and determine the permanent solution.

Using SUSE Linux Enterprise makes those things better in daily work.

SUSE Linux Enterprise is built for continuous uptime, and we use features such as the high availability extension to automatically reroute workloads and live patching to apply security patches without a reboot, ensuring crucial applications remain online.

The best features SUSE Linux Enterprise offers include stability and reliability, as it provides a stable and long-term supported platform, which is crucial for mission-critical systems.

The built-in security is outstanding, and the flexibility allows it to adapt to various environments from on-premises servers to cloud deployments.

Additionally, the cost-effectiveness of SUSE Linux Enterprise helps lower total cost of ownership and reduce maintenance costs through features such as live patching.

Live patching has helped my team significantly, as SUSE Linux Enterprise is engineered for predictable, low-latency performance, which is essential for time-sensitive and mission-critical applications.

Its ability to adapt to various environments from on-premises servers to cloud deployments has made our work easier, especially since we use both virtual machines and bare metal for all SUSE Linux Enterprise-based servers.

Whenever we transfer them to the cloud, SUSE Linux Enterprise's support for multiple architectures simplifies migration.

One feature that stands out and made a particular difference in my organization is Zypper, the command-line package manager, which we use in SUSE Linux Enterprise for its speed and efficiency.

That aspect is quite interesting for me and beneficial for my organization.

Since we started using SUSE Linux Enterprise, we have noticed positive changes in my organization, particularly in terms of providing a reliable, secure, and cost-effective enterprise platform.

It has lowered the total cost of ownership and boosted operational efficiency, with a significant reduction of up to 30% in the last financial year.

The reliability and business continuity are excellent, and SUSE Linux Enterprise is renowned for its stability, with features such as high availability, clustering, and kernel live patching that fix security issues without rebooting, significantly reducing unplanned downtime.

What needs improvement?

I don't see any major improvements needed for SUSE Linux Enterprise currently, but the marketing and community awareness of SUSE Linux Enterprise could be enhanced.

The Open Build Service needs to highlight its extensive software library and make it easier for new users to discover.

Additionally, improving the accessibility of the documentation could enhance the user experience for both new and experienced users, alongside reducing marketing friction by consolidating support under a single service level agreement to simplify management, especially in mixed Linux environments.

Better marketing can raise awareness for SUSE Linux Enterprise, particularly for the Open Build Service, which has a large software repository that many potential users are currently unaware of.

For how long have I used the solution?

I have been using SUSE Linux Enterprise for around four years.

What was our ROI?

The 30% reduction in total cost of ownership was achieved mainly due to SUSE Linux Enterprise's stability, high availability, clustering, and kernel live patching.

We have many servers in VM and BM, and using live patching to apply security fixes without needing to reboot those customer nodes has saved us a lot of money.

Customers initially did not want to reboot any node to avoid impacting ongoing traffic, so being able to fix security without rebooting was a significant challenge we overcame, and it improved our workload management, resulting in achieving 10 to 15% extra revenue from SUSE Linux Enterprise's scalability and high availability.

What other advice do I have?

My organization has purchased SUSE Linux Enterprise through the AWS Marketplace.

Most of the necessary improvements for SUSE Linux Enterprise have been discussed.

My advice for others looking into using SUSE Linux Enterprise is to consider switching from whatever they are currently using to SUSE Linux Enterprise.

That way, they can clearly see the benefits and challenges involved.

I don't see significant issues arising from switching; I recommend making a trial for a few months, and once testing is complete, they can switch to production.

I have mentioned enough regarding SUSE Linux Enterprise.

My overall review rating for SUSE Linux Enterprise is 9.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Prashant Saxena

Has supported ongoing hybrid deployments and integration but requires clearer feature documentation

  • October 24, 2025
  • Review from a verified AWS customer

What is our primary use case?

I understand your point regarding my current use case for SUSE Linux Enterprise. I want to know if the purchase process is mostly directly from SUSE or through the AWS Marketplace, and what ways I am working with the vendor.

What is most valuable?

The high availability features in SUSE Linux Enterprise are helping in my projects. I am satisfied with SUSE Linux Enterprise security and compliance features. The documentation part needs to be better to highlight these features.

What needs improvement?

SUSE can make improvements to SUSE Linux Enterprise. I have suggestions about what they can add to the product to simplify users' lives. They need to intensely work on their marketing strategy.

For how long have I used the solution?

I have 10 years of experience with SUSE Linux Enterprise, which has been brilliant.

What do I think about the stability of the solution?

I would rate stability for SUSE Linux Enterprise an eight out of ten.

How are customer service and support?

I would rate technical support from SUSE Linux Enterprise vendor support an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup for SUSE Linux Enterprise could be simpler.

What's my experience with pricing, setup cost, and licensing?

I would rate pricing for SUSE Linux Enterprise considering one is a high price and ten is a low price.

What other advice do I have?

I use built-in container support in SUSE Linux Enterprise.

I am working with a hybrid deployment model for SUSE Linux Enterprise.

SUSE Linux Enterprise is deployed on AWS cloud.

I rate SUSE Linux Enterprise eight out of ten overall.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    RanjitKumar1

Stable product compatible with multiple cloud service providers

  • November 14, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use the product as an operating system for SAP database.

What is most valuable?

The operating system is efficient in terms of security. There are many SAP Linux policies included in it.

What needs improvement?

There could be AI-based features in the product. They should provide chatbot support for customers to open the troubleshooting cases directly.

For how long have I used the solution?

We have been using SUSE Linux Enterprise for one and a half years as a third-party support provider. At present, we use the version 12.

What do I think about the stability of the solution?

The platform is highly stable. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

We manage 3000 SUSE Linux Enterprise customers. It is simple to scale. I rate the scalability an eight or nine.

How are customer service and support?

We do not contact the technical support team. We refer to the documentation released by the vendor. They could provide straightforward and point-to-point documentation. We have to go through many pages to understand and figure out the process. It takes a lot of time.

How was the initial setup?

The initial setup is easy and can be deployed on the cloud. It takes half an hour to complete the process.

The deployment process includes creating an instance and cloning it via the application with the help of an operating system image. Further, we install and deploy multiple applications on the cloned system.

What's my experience with pricing, setup cost, and licensing?

The platform is affordable. I rate the pricing a six out of ten.

What other advice do I have?

SUSE Linux Enterprise is compatible with multiple clouds, including Oracle Cloud, VMware, and AWS. If you are looking for an open-source operating system, consider SUSE Linux. They charge for support services. It is a stable and secure system for large-scale companies. It is suitable for small and medium companies as well.

I rate it an eight out of ten.


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