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Reviews from AWS customer

6 AWS reviews

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5-star reviews ( Show all reviews )

    Ajit Gite

Supports high availability clusters and ongoing production without downtime

  • October 06, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for SUSE Linux Enterprise is SAP clusters.

A quick, specific example of how I use SUSE Linux Enterprise with my SAP clusters is that we are using high availability clusters to make available the SAP infrastructure in the day-to-day activities.

How has it helped my organization?

SUSE Linux Enterprise has positively impacted my organization by supporting multi-Linux distributions.

The benefit of supporting multiple distributions with SUSE Linux Enterprise in my organization is that previously we were using open-source CentOS, and now that Red Hat has disconnected security support for CentOS, SUSE always stands up for helping in the CentOS area.

What is most valuable?

In my experience, the best features SUSE Linux Enterprise offers include high availability and node architectures, specifically cluster node architecture.

What I appreciate about the high availability and cluster node architecture in SUSE Linux Enterprise is that SUSE has a high availability cluster with syncing, and in production environments where zero downtime is expected, the high availability SAP cluster helps us to keep production up 24/7.

SUSE is always providing high availability support with security, synchronizations, and the best performance line in SUSE Linux Enterprise.

What needs improvement?

Whatever SUSE has is a better solution, and I'm not that much of an expert to suggest improvements or say how SUSE can improve, because SUSE is always improving themselves, and I know that soon they are launching SUSE Linux Enterprise 16 as well.

If SUSE Linux Enterprise could have more documentation related to the operating system or open-source code, then I believe it would definitely be beneficial.

For how long have I used the solution?

I have been using SUSE Linux Enterprise for the past eight years.

What do I think about the stability of the solution?

As of now, I don't have any challenges to add about my use case with SUSE Linux Enterprise and SAP clusters because everything is up to date as we are keeping it as it is.

How are customer service and support?

I rate the customer service 10 out of 10 because SUSE has 24/7 availability support, extended support, security, multi-Linux distribution support, upgradation, and everything is user-friendly.

How would you rate customer service and support?

Positive

What other advice do I have?

The advice I would give to others looking into using SUSE Linux Enterprise is that they should know that SUSE has high availability support, extended support, security, and everything they need, and I will share my use cases with them and recommend they also go with SUSE. I rate SUSE Linux Enterprise 10 out of 10.


    MoezCHEBBI

Has delivered expert training and enabled smooth migrations using automated deployment tools

  • September 22, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for SUSE Linux Enterprise involves deploying SUSE Linux Enterprise and using it with the YaST installer to guide, set up the system, partition, and select the packages.

I also use SUSE Linux Enterprise to deliver training on SUSE Linux administration and Linux administration in general, teaching how to create users, partition the system, browse the file system, create symbolic links or hard links, and create VMs on AWS with the SUSE flavor.

How has it helped my organization?

SUSE Linux Enterprise has positively impacted my organization by resulting in more contracts signed, including a recent customer from Austria working on SUSE Rancher, which means having employees skilled in SUSE Rancher gives us the opportunity to bring this workload to our company and grow our revenue.

For my team, there are more than 10 contracts signed for SUSE products; however, I don't have much insight about the global contracts signed or a summary since I do not occupy a management position.

What is most valuable?

The best features SUSE Linux Enterprise offers include a streamlined installation process with the YaST installer, thorough documentation, and tools such as AutoYaST that enable automated, repeatable deployment; however, a new user may face a learning curve, especially if unfamiliar with SUSE-specific tools.

The need to register a system for updates and support can complicate deployment in an isolated environment. SUSE Linux Enterprise is recognized for its stability and reliability in production environments, with YaST providing a centralized interface for managing system settings, updates, and services, making routine administration straightforward.

Performance is strong out of the box, and the system is optimized for enterprise workloads; nevertheless, the official repositories prioritize stability, so some newer or less common packages may not be immediately available. Advanced configuration may still require command line expertise, and while SUSE Linux Enterprise is designed for scalability with built-in support for high availability, clustering, and seamless integration with major cloud platforms, leveraging advanced features requires careful planning and expertise, and some management tools can introduce resource overhead, particularly on smaller systems.

What needs improvement?

SUSE Linux Enterprise is a mature and reliable platform, but there are areas where it can be improved. Modernizing the system management tools is important as many users appreciate YaST for its centralized management, but there is a growing demand for more modern, web-based, and modular tools. The introduction of tools such as Agama, a web-based installer, and Cockpit in newer releases is a step in the right direction.

SUSE has made progress with multi-Linux support, allowing organizations to manage and support not just SUSE systems but also other distributions such as Red Hat and CentOS; continuing to expand these capabilities, especially for hybrid and multi-cloud environments, will help organizations manage diverse infrastructure more effectively.

Security is a top concern, and further strengthening default security policies, simplifying compliance management, and integrating advanced vulnerability management tools would be a valuable improvement.

For how long have I used the solution?

I have been using SUSE Linux Enterprise for more than six years.

What do I think about the stability of the solution?

SUSE Linux Enterprise is stable.

What do I think about the scalability of the solution?

SUSE Linux Enterprise is widely recognized for its strong scalability, making it suitable for organizations of all sizes, from small businesses to global enterprises. It can scale horizontally or vertically, horizontally by adding more servers and vertically by increasing resources on an existing instance.

How are customer service and support?

Vendor support is another strong point of SUSE Linux Enterprise, with the support team generally being responsive and knowledgeable, offering 24/7 assistance for critical issues. There is a wealth of resources available, including a comprehensive knowledge base and proactive support options.

Initial support interaction may follow a scripted process before more complex issues are escalated to specialized engineers. The quality of support can vary depending on the region.

SUSE Linux Enterprise provides a stable, secure, and well-supported platform for enterprise workloads, with powerful management tools and robust support for clustering, cloud, and containers. The main challenges include the initial learning curve for SUSE-specific tools, the need for system registration, and limited availability of the latest packages in the official repositories. Customer support is really super.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are actually using both SUSE Linux Enterprise and Red Hat Enterprise Linux, so we didn't switch; rather, we are using both, and it's ultimately the customer who decides to choose, although we try to provide them with ideas.

Before choosing SUSE Linux Enterprise, we evaluated other options; however, in our environment, particularly production and customer production environments, we prefer enterprise versions, and for Linux, it is either SUSE or Red Hat, leaving us with limited choices for deploying Linux in an enterprise setting.

What was our ROI?

We have seen a return on investment from using SUSE Linux Enterprise, with more people engaged on projects needing SUSE skills and more revenue for the company.

What other advice do I have?

I rate SUSE Linux Enterprise a 10 out of 10 because it keeps improving, with great products such as SUSE Rancher, and it stands out as the best product in the market.

I advise others looking into using SUSE Linux Enterprise to clearly define their requirements, such as workload types, scalability needs, compliance standards, and integration with existing infrastructure before committing, as SUSE Linux Enterprise excels in regulated, mission-critical, and hybrid environments. They should also invest in learning SUSE tools and take advantage of vendor support.


    reviewer2754477

Stable OS supports SAP landscape but licensing changes required

  • September 03, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use it for the corporate SAP landscape.

How has it helped my organization?

It provides a stable and reliable OS. I recommended it based on its stability and functionality.

What is most valuable?

It has a stable and reliable OS. I recommended it based on its stability and functionality.

What needs improvement?

The functionality is good, but the licensing subscription model needs improvement. The license we subscribed to should carry over within the same instance family. Why are we required to re-subscribe when upgrading within the same family? Why are we effectively paying double fees during an upgrade?

For how long have I used the solution?

I have been using the solution for three years.

Which solution did I use previously and why did I switch?

We chose this solution because it was recommended by our managed service provider and it is known to be a good OS for SAP.

What's my experience with pricing, setup cost, and licensing?

We are facing an issue with licensing usage. The subscription does not carry over within the same instance family, so upgrading an instance results in overlapping or double subscription fees.

Which other solutions did I evaluate?

We did not consider alternate solutions because it was highly recommended by the managed service vendor.

What other advice do I have?

We are facing an issue with licensing usage. The subscription does not carry over within the same instance family, so upgrading an instance results in overlapping or double subscription fees.


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