The high availability is great. It's available most of the time - even when we're doing upgrades, provisioning, configuration, and patching. It made things easier for us.
The automation is great. I'm a big fan of offering convenience to people and making systems easier for people to understand and use.
There are good features, such as proactive monitoring as well. It offers predictive analytics, which helps you identify issues before they impact operations. We can foresee several problems. On top of that, this is how we can combat those problems. These types of features are really valuable when considering a company's strategy and when it comes to the impact of operations.
We are able to move workloads between different clouds or our data center using Red Hat Enterprise Linux.
The knowledge base on offer is quite extensive. We started learning from a third-party provider since we've had a lot of use cases. Maybe you are installing something, or maybe during virtualization, you have to do something, and you need more information. The Red Hat OpenShift community is quite huge. Even a resource such as YouTube has people releasing videos on common problems. Even outside of Red Hat itself, the Red Hat community is very good. The information is extensive. The knowledge base is there. There's a lot of information sharing. People do not try to gatekeep information.
When it comes to provisioning and patching, so far, we have not had a lot of issues. We currently are using a subscription model. In terms of getting security patches and updates, they support us quite well. There's a 24-hour support base and they're quite good.
I've tried the Leapp and Red Hat Insights features. It helps with proactive monitoring. It did analyze the system configurations and compares those against databases of known problems and fixes. Basically, there's a pool of data that has common issues and it analyzes how you've configured your system and then compares them. It can come back to you and say, "Hey, this is your problem. Why don't you try the solution?" It's like a good AI tool. It gives us a lot of help. It's quick. Thanks to this feature, we sometimes find that we don't really need to open a ticket for support.
We realized the benefits of using RHEL in months. We were told when we were doing the onboarding, we'd see benefits in six months. For us, it took a little over eight months. That was due to some of our internal processes that we had to do, some sign-offs, et cetera. Still, it took us less than a year. Over time, we are down 20% to 30%.
In the beginning, we didn't start on the cloud. Only now are we fully transitioning to going off-site. There are still some clients who are a little resistant to going to the cloud. It's nice to be hybrid, to accommodate both. We've done a lot of virtualization and server consolidation. So far, everything is running smoothly.