Red Hat Enterprise Linux (RHEL) basically runs the bank's apps as my main use case.
External reviews
External reviews are not included in the AWS star rating for the product.
Manages thousands of servers efficiently with proactive features and strong long-term reliability
What is our primary use case?
What is most valuable?
I like the feature Satellite the most because it has services to manage my multiple Linux servers.
Satellite has no parallel in the Linux distro world, especially for an enterprise, enabling me to manage my servers, patch them, create content, get them binaries, updated security updates, and all that. It makes it easier for admins and reduces the need for a lot of manpower, especially with Ansible that enables me to do configuration management of 20,000 Linux servers.
Red Hat Enterprise Linux (RHEL) scales with the growing needs of my organization very well as we are expanding ourselves.
Red Hat Enterprise Linux (RHEL) has helped mitigate downtime and lower risk because the servers can run for more than 300 days of uptime. I do have to reboot them for patching, but otherwise, they are a very stable operating system that doesn't crash for no reason. If I experience kernel panics, it often involves EDRs or agents such as CrowdStrike, but otherwise, it's very stable with proactive features. We had issues with CrowdStrike; they identified the issue with their kernel drivers that used to crash my OS and provided a patch to address it, so they take care of us.
What needs improvement?
The implementation had challenges like whenever we bring out new products, there's always one issue: Red Hat Enterprise Linux (RHEL)'s documentation is not complete. I have to really have an enterprise account because I get access to their support, which sorts me out since every environment is unique. It's not a cookie cutter; I would deploy RHEL 8 in a way different compared to a retail store. So when it gets to those niche deployments, they don't have anything documented. I really have to get hold of the support, saying, "Hey, I'm trying to do this. It's not working," and then they will give me a solution, but I would expect that a document would have solved that issue without raising a ticket. That's my only complaint.
The area for improvement in Red Hat Enterprise Linux (RHEL) is documentation. I don't have any other suggestions. I think it's just the documentation that needs improvement. Otherwise, technically, I don't have anything to suggest.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for ten years.
What do I think about the stability of the solution?
I have experienced downtime or security incidents as a result of the solution when proper practices are not followed, especially if I am using any third-party security. You have to manage kernel options; otherwise, the base OS itself is very stable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales with the growing needs of my organization very well as we are expanding ourselves.
How are customer service and support?
I would evaluate customer service and technical support based on my experience. I felt naive about being a small enterprise versus a big enterprise, but the response time of tickets is consistent. I haven't seen a difference; I thought I would have a slower response being on a small account, but the speed of our calls is the same.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I considered other solutions before choosing Red Hat Enterprise Linux (RHEL), but it was a default choice for us. I see that they have expanded; earlier, it was just a bare-metal OS and not an ecosystem, but now they are in OpenShift, providing Kubernetes and everything.
I wasn't using another solution to address my needs prior to adopting it.
How was the initial setup?
The upgrade or migration is straightforward if I have applications that depend less on what the OS is, but in our case, it was not that simple. We had a business requirement, so we had to shut down the older one, provision a new one, and move everything.
What was our ROI?
I have seen ROI from using Red Hat Enterprise Linux (RHEL) in terms of uptime itself.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup, and cost of the solution is that it's a service based on how many cores, not sockets.
What other advice do I have?
My deployment model for Red Hat Enterprise Linux (RHEL) is on-premises, but I am just starting off with cloud.
For security requirements in the cloud, I don't do SELinux; I just depend on my ACLs because my servers are not internet-facing. We trust Red Hat Enterprise Linux (RHEL) with the binaries, with nothing on the base OS such as firewalls or SELinux.
I use AWS and Azure as my cloud providers.
I manage my Red Hat Enterprise Linux (RHEL) systems for security, updates, and patches with Red Hat Satellite, which makes it very easy.
I have been involved in upgrades from RHEL 6 to 7 and from 7 to 8.
My assessment of Red Hat Enterprise Linux (RHEL)'s FIPS and security compliance features is that it's the best in the industry. They have FIPS, which I think is more for federal clients, and although I haven't used it, I know they offer it by default on their Linux.
My upgrade and migration plans are to always try to stay on the current version all the time, unless there's a legacy application. Any apps I manage are always on the latest Red Hat release, and we keep migrating them as Red Hat provides the first-ever release out, which is a requirement for our Satellite to support the latest version.
The area for improvement in Red Hat Enterprise Linux (RHEL) is documentation.
I would assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as paywalled, so if you don't pay for it, you wouldn't be able to access their system. The KB is pretty good, but you need to have a Red Hat account.
My advice to a company considering this solution is to go for it. It is supported by enterprise support from Red Hat, which I don't think any other enterprise can offer. While I know Canonical does it for Ubuntu, SUSE is another good option; however, the adoption is not there, and you don't have a lot of sysadmins. Red Hat Enterprise Linux (RHEL) is a bible due to the abundance of resources in the market. I would rate this solution a 10.
Has improved server monitoring and helped manage hundreds of databases with strong security and performance
What is our primary use case?
The main use case for Red Hat Enterprise Linux (RHEL) is to manage the database and the server.
The solution helps solve pain points for monitoring servers, for example, databases and servers.
What is most valuable?
The most valuable feature of Red Hat Enterprise Linux (RHEL) is the security and also the performance for scheduling and tasking for the memory.
These features benefit the organization because we have hundreds of servers, databases, and many files, and we have the ability to use Red Hat Enterprise Linux (RHEL).
What needs improvement?
I am interested in migrating to the cloud platform, so we are trying to implement that in the organization.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for five to seven years.
What do I think about the stability of the solution?
I have not experienced any downtime, crashes, or performance issues with Red Hat Enterprise Linux (RHEL).
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales well to meet the growing organizational needs.
We are looking for containerization for scalability, and it is easy to scale out and scale in.
We have expanded usage and tried manually to increase the number of servers, and we see the disk increasing exponentially, which is why we are looking for scaling.
How are customer service and support?
I would evaluate customer service and technical support as quite good, since I technically get 24/7 support if I encounter issues from updates or new features.
I would assess the level of support from Red Hat Enterprise Linux (RHEL) team as very informative; we learn a lot from the documentation from the Red Hat support team.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before selecting Red Hat Enterprise Linux (RHEL), I considered the availability of resources and security, as we have files and a lot of data with not enough time to handle that from the internet, and distribution is mostly for security.
How was the initial setup?
The experience deploying Red Hat Enterprise Linux (RHEL) was easy, as we use different methods, such as installing or using some source files by using some servers to deploy.
What about the implementation team?
The most common challenges faced with the deployment are mostly enterprise related, such as resource compatibility and making automation instead of active compatibility.
What's my experience with pricing, setup cost, and licensing?
The opinion on pricing and its cost-effectiveness for Red Hat Enterprise Linux (RHEL) is that it is quite good for production on-premises.
What other advice do I have?
The advice I would give to other organizations is that they should mostly rely on the Linux operating system; it is quite reliable and easy to use, install, deploy, and manage, so I would advise them to use it.
I would rate this product a 10.
Enables consistent networking performance and increases uptime while supporting collaborative problem-solving
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) are Virtual Desktop Interface (VDI) for the server, supporting Telco work workflows, manufacturing software for manufacturing, and travel software. I have a huge base for what we're targeting around AWS or Red Hat solutions.
What is most valuable?
I favor the network manager feature of Red Hat Enterprise Linux (RHEL); I appreciate the versatility and flexibility of network manager. I appreciate that we can make super-fast modifications to networking solutions, and I value the support for IPv6.
I also value the support for working with the community very specifically. Bringing the solutions we need for customer problems to reality tends to result from our conversations with Red Hat. Normally, if I need help making a customer experience better, I can have a conversation with the business teams at Red Hat, and then we can find a collaborative solution.
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk; although it's hard for me to say that I really understand it outside of an analyst report, I can say that I truly believe it has increased uptime based on my experience.
There's a consistency, and my example is that I trust the kernel and the quality engineering, which leads me to more favorable results in places where other distributions might make changes that slow down my networking or storage network in unpredictable ways.
What needs improvement?
For a new release of Red Hat Enterprise Linux (RHEL), the main improvement could be in the pricing models, particularly understanding how to better present those pricing models in a more predictable manner. It is very difficult from a partner perspective to figure out how to position software to a customer when the pricing may or may not be competitive, so that's my biggest 'how could I fix this?' question.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for 25 years.
What do I think about the stability of the solution?
When assessing the stability and reliability of Red Hat Enterprise Linux (RHEL), I can say that on every operating system, there are always exceptions and new issues to fix.
However, if I have software validated for RHEL, I know I can expect a certain level of certainty that issues will be ones that have either never been seen before or are the result of our new approaches.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) by itself scales incredibly. However, the problem tends to arise where increased consumption raises total costs.
As the total cost increases across the operating system distribution, my requirements for support decrease, making it difficult to gauge a return on investment, which complicates the situation for me as a representative of an entire fleet.
How are customer service and support?
I would evaluate customer service and technical support as generally positive; I've never had a problem with my support. Sometimes, individual support agents might not know what they're discussing or misunderstand the question, possibly due to my clarity or other factors. I would say that it is at least at the same level or better than any support group I've ever engaged with in technology.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to adopting Red Hat Enterprise Linux (RHEL), I was using another solution within the RHEL family. I often test workloads using Fedora or CentOS as a foundation and then move those production workloads to Red Hat.
How was the initial setup?
My experience with pricing, setup costs, and licensing has been confusing; it feels different every time. The complications often arise from being unable to predict exactly what is necessary for a deployment, as the build-out and sales cycles are significantly more complex.
What was our ROI?
I have most definitely seen a return on investment with Red Hat Enterprise Linux (RHEL); I don't think my job would exist if there wasn't a return on investment.
Which other solutions did I evaluate?
By policy, I am required to use Amazon Linux for everything, however, by necessity, I am replacing that with Red Hat solutions where we have space during my evaluation process.
What other advice do I have?
My business relationship with Red Hat is that I am a Partner.
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is still hard to search, but I recognize that AI is probably making that easier during this period. I think Lightspeed is an important part of our structure for interacting with the knowledge base information, and I look forward to making that work better.
I typically advise other organizations considering Red Hat Enterprise Linux (RHEL) by asking how important their workload is to them. I question what happens if it goes down and how much time they have to spend fixing it. If they value that aspect, then it's their choice to determine their path.
My biggest question often relates to how much they would pay to replace the community, and if they are willing to understand the significant number of partners and open-source champions contributing to Red Hat, they will see how that community cannot be replaced in terms of how software fits their business needs.
I rate Red Hat Enterprise Linux (RHEL) ten out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Administer Linux servers efficiently for three years with fewer outages
What is our primary use case?
For administering Linux servers, my main use case for Red Hat Enterprise Linux (RHEL) is focused on day-to-day tasks.
I used Red Hat Enterprise Linux (RHEL) on newly deployed on-prem VMs for the company I work for, which adds to my use case.
What is most valuable?
Stability definitely stands out to me as one of the best features Red Hat Enterprise Linux (RHEL) offers.
What makes Red Hat Enterprise Linux (RHEL)'s stability stand out for me is that I've noticed it's very error-prone, which I appreciate.
Since using Red Hat Enterprise Linux (RHEL) instead of Ubuntu, my organization has seen more stability in our infrastructure.
I noticed fewer outages and less downtime as specific outcomes since we began using Red Hat Enterprise Linux (RHEL).
What needs improvement?
I appreciate Red Hat Enterprise Linux (RHEL) the way it is right now, and I believe it can be improved but have no specific requests.
If I had to imagine one thing that could be even better about Red Hat Enterprise Linux (RHEL), it would be more information in the man pages.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for three years now.
What do I think about the stability of the solution?
In my experience, Red Hat Enterprise Linux (RHEL) is indeed stable.
What do I think about the scalability of the solution?
Scalability for Red Hat Enterprise Linux (RHEL) is excellent; it can easily grow with my organization's needs, making it easy to add more servers or resources as needed.
How are customer service and support?
I have interacted with Red Hat's support team, and I find their customer support to be pretty much okay.
On a scale of 1 to 10, I would rate the customer support for Red Hat Enterprise Linux (RHEL) a nine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before switching to Red Hat Enterprise Linux (RHEL), we used Ubuntu, but we decided to make the switch because of stability.
What was our ROI?
I think Red Hat Enterprise Linux (RHEL) saved nearly 20 or 30% of our money, indicating a positive return on investment.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Red Hat Enterprise Linux (RHEL) was straightforward, without facing any challenges.
Which other solutions did I evaluate?
Before choosing Red Hat Enterprise Linux (RHEL), we evaluated SUSE, but we preferred RHEL for its more stable ecosystem.
What other advice do I have?
My advice to others looking into using Red Hat Enterprise Linux (RHEL) is to examine its ecosystem.
My company doesn't have a business relationship with Red Hat beyond being a customer.
I was offered a gift card or incentive for this review.
I don't have any additional thoughts about Red Hat Enterprise Linux (RHEL) before we wrap up.
On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) a ten overall.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Automates processes effortlessly through human-friendly interfaces
What is our primary use case?
I am the backend support for RHEL. We develop the stage for the application user.
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) has benefited my company greatly because it is open source, making it very helpful to adopt.
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps us solve pain points because every script and everything in RHEL is very human-friendly. We can automate processes, make changes according to our needs, edit files, add directories, and implement any modifications. Even in the RPMs, we can make changes according to our application needs, which is very helpful for us.
One of the features I appreciate most about Red Hat Enterprise Linux (RHEL) is its user-friendly interface. We have been using it continuously for this reason. As they are automating processes and introducing new methods, especially in RHEL 9, I thoroughly enjoy using the platform.
What needs improvement?
The GUI mode of Red Hat Enterprise Linux (RHEL) needs to be improved compared to the CLI mode.
For how long have I used the solution?
I started using Red Hat Enterprise Linux (RHEL) at the beginning of my career. I have worked with RHEL versions 3, 4, 5, 6, 7, and 9. We will begin using RHEL 10 very soon.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) has not helped me to mitigate downtime and lower risks.
How are customer service and support?
I have experience with customer service and technical support from Red Hat. When we encounter issues, we open a ticket with Red Hat, and they provide very good solutions.
How would you rate customer service and support?
Positive
How was the initial setup?
When it comes to provisioning and patching Red Hat Enterprise Linux (RHEL) systems in our environment, we use Red Hat Satellite to carve out the image. We build our own image from Red Hat Satellite.
What about the implementation team?
I have been involved in Red Hat Enterprise Linux (RHEL) upgrades and migrations from on-premises to the cloud. The migration process was straightforward without any difficulties. We performed both hot migration and cold migration successfully.
What other advice do I have?
Reliability is key with Red Hat Enterprise Linux (RHEL), and the backend support from Red Hat is awesome. It is much easier to develop our own environment through Red Hat Enterprise Linux (RHEL) compared to other platforms such as Windows or Ubuntu. It is very human-friendly and easy to manage.
My assessment of Red Hat Enterprise Linux (RHEL)'s built-in security for simplifying risk reduction and maintaining compliance is that, compared to other vendors such as Ubuntu and Debian, Red Hat is more familiar with these aspects. We love to use RHEL.
Overall, I would rate Red Hat Enterprise Linux (RHEL) a ten.
Improving security and usability with strong support and comprehensive training
What is our primary use case?
Our primary use case for Red Hat Enterprise Linux (RHEL) is hosting enterprise applications that rely heavily on databases and middleware technologies.
The platform supports both application hosting and large-scale data collection, enabling us to manage and process significant volumes of data efficiently. RHEL provides the stability and reliability required for running these critical workloads in our environment.
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) has significantly improved our organization by providing a stable, secure, and standardized operating environment for our applications.
Its reliability has reduced downtime and improved performance consistency across workloads.
The strong security features and regular patching process have enhanced our compliance posture and reduced operational risk.
In addition, the scalability of RHEL allows us to support growing data collection and application hosting needs without major infrastructure challenges.
Overall, RHEL has helped streamline system management, improve efficiency, and provide a solid foundation for our critical business operations.
What is most valuable?
The most valuable features of Red Hat Enterprise Linux (RHEL) for us are its robust security capabilities, stability, and enterprise-grade support. These features ensure that our production environment remains secure and reliable, which directly reduces operational risks.
I have been involved in several Red Hat Enterprise Linux (RHEL) upgrades and migrations, both on-premises and in the cloud. In my experience, RHEL’s built-in security features greatly simplify risk reduction and compliance management. Our team works closely with the security group on daily scans and vulnerability reports, and RHEL enables us to address findings quickly by streamlining patching and updates. This process has proven reliable, allowing us to remediate vulnerabilities and apply fixes in a timely manner.
RHEL has also helped us mitigate downtime and reduce risks during system changes. While I personally prefer replacing production systems with thoroughly tested builds in lower environments rather than in-place upgrades, RHEL provides the flexibility and stability needed to support both approaches.
One of the key differences compared to other platforms is the reliance on command-line operations. While Windows environments tend to emphasize GUI-based management, RHEL encourages working directly in the CLI. This has been a positive shift for our team, as we continue to expand skills across both Linux commands and PowerShell.
RHEL consistently provides the stability, support, and knowledge base required to keep mission-critical systems running smoothly. With excellent vendor support and strong documentation, it fully meets our enterprise needs.
Additionally, RHEL has addressed key pain points related to security and usability, making it one of the strongest platforms from a service-level perspective. We have also recommended RHEL to clients, particularly in cases where migrations from CentOS are required, as it provides a trusted and stable foundation for critical workloads.
What needs improvement?
From a hands-on experience perspective, Red Hat Enterprise Linux (RHEL) could be improved in terms of user experience and ease of adoption, especially for teams that are still building their knowledge of the platform. Enhanced usability tools, more intuitive configuration options, and improved documentation or guided workflows would help reduce the learning curve.
For future releases, additional features such as built-in automation templates, more advanced monitoring dashboards, and tighter integration with hybrid cloud environments would further increase productivity and make system management more efficient.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for approximately two years. Our adoption began with multiple environments, and it has since become the standard platform for our current operations.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) is extremely stable and well-suited for production workloads. We have run hundreds of instances across a wide range of applications, and the operating system consistently delivers reliable performance with minimal downtime. Its predictable update and patching process, combined with strong vendor support, ensures that our critical systems remain secure and available.
Overall, RHEL provides the stability we need to confidently support mission-critical operations.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales very effectively across both on-premises and cloud environments. We run hundreds of instances supporting diverse applications, and the platform has consistently handled growth without major performance issues.
Its flexibility in supporting small workloads as well as large, mission-critical deployments makes it a reliable choice for enterprise scalability.
How are customer service and support?
Our experience with Red Hat customer service and support has been excellent. Support teams are responsive, knowledgeable, and provide clear guidance for troubleshooting and resolving issues.
How would you rate customer service and support?
How was the initial setup?
The initial setup of Red Hat Enterprise Linux (RHEL) was moderately complex due to the need to configure multiple services, integrate with existing databases and middleware, and ensure security compliance from the start. However, the clear documentation, enterprise support, and guided best practices provided by Red Hat made the process manageable.
Once the initial environment was established, ongoing configuration and scaling have been straightforward, allowing us to reliably deploy and manage production workloads.
What about the implementation team?
The implementation of Red Hat Enterprise Linux (RHEL) was carried out by our in-house team. Our staff handled the installation, configuration, and integration with existing systems, leveraging Red Hat’s documentation and support resources.
What was our ROI?
The ROI of Red Hat Enterprise Linux (RHEL) is reflected in reduced downtime, improved system security, and streamlined operations. By providing a stable, supported platform, RHEL minimizes operational risks and resource overhead while enabling faster deployments and easier maintenance.
What's my experience with pricing, setup cost, and licensing?
The subscription model is cost-effective, as it provides enterprise licensing and also includes access to Red Hat support and training resources. This combination has improved our team’s knowledge of RHEL features and enabled us to adopt new capabilities with confidence.
Which other solutions did I evaluate?
What other advice do I have?
I would confidently rate Red Hat Enterprise Linux (RHEL) a ten out of ten for its reliability, security, and enterprise support.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Update strategy provides confidence and security with seamless deployment experiences
What is our primary use case?
Red Hat Enterprise Linux (RHEL) serves multiple purposes in our enterprise environment. It's used for running containerized workloads, third-party software, and tons of automation. RHEL predominately runs critical production systems because its versatility makes it suitable for various enterprise workloads.
What is most valuable?
One feature of Red Hat Enterprise Linux (RHEL) that is most valuable is its sophisticated update strategy. The system allows for staged updates rather than requiring all changes to be implemented simultaneously. This approach is crucial for maintaining system stability, ensuring that packages remain compatible during upgrades, and preventing software failures during operating system updates.
The security benefits RHEL provides are particularly significant to most customers. There's a reassuring confidence that comes with Red Hat's support and commitment to system security. What sets RHEL apart is Red Hat's proactive approach to handling vulnerabilities - they not only identify security issues but also provide clear solutions and upgrade paths. This level of support and accountability is unique compared to other operating systems, where such comprehensive security guidance isn't always available. Additionally, RHEL's robust security architecture results in fewer vulnerabilities overall, making it a more reliable choice.
What needs improvement?
From a technical standpoint, Red Hat Enterprise Linux (RHEL) performs exceptionally well - it's reliable, straightforward, and functions as intended. The only significant concern isn't about the product itself but rather its pricing structure. Red Hat's recent changes to their pricing model have prompted some customers to question the cost and explore potential alternatives. While I can't speak to the business aspects, the feedback I've received consistently indicates that cost is the only notable concern. The product itself meets or exceeds expectations; it's purely the financial aspect that has raised discussion among users.
For how long have I used the solution?
Red Hat Enterprise Linux (RHEL) is the industry standard operating system for businesses. Based on my experience across multiple companies, RHEL is widely adopted because of its long-standing reputation for stability, security, and reliability. Most choose RHEL specifically for those three reasons.
What do I think about the stability of the solution?
What can I say? Red Hat Enterprise Linux (RHEL) just works. The system consistently performs as expected, and on the rare occasions when issues arise, Red Hat's response is swift and effective in both identifying and resolving problems. This reliability stands in stark contrast to other operating systems like Windows, which has experienced high-profile failures - such as airport system outages - due to problematic updates. RHEL's track record of stable performance and minimal disruption makes it a trustworthy platform for critical operations.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL)'s scalability is effectively enhanced by the cloud infrastructure running it rather than RHEL itself, but the operating system works seamlessly in the cloud. When additional capacity is needed, new RHEL instances can be automatically provisioned to meet demand. The combination of RHEL's reliability and regular updates, along with cloud platform flexibility, ensures customers can confidently scale their operations as needed.
How are customer service and support?
I would evaluate the customer service and technical support of Red Hat Enterprise Linux (RHEL) as great. I am a former Red Hatter, so I might be a little skewed. But when I talk with customers, they love it. That is never a concern.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Security requirements were a primary consideration when choosing Red Hat Enterprise Linux (RHEL) for the cloud. We have Amazon Linux as. Red Hat is often the requirement, so we have to follow this path.
For many customers, security requirements drive them to choose Red Hat Enterprise Linux (RHEL). For example, while Amazon Linux on AWS is an available option, security policies and third-party software often specifically require RHEL. This compliance requirement effectively determines the path, making RHEL the mandatory choice in some situations.
How was the initial setup?
My management of Red Hat Enterprise Linux (RHEL) systems is streamlined through AWS Systems Manager, particularly for provisioning and patching operations. The cloud environment simplifies this process significantly, as I have access to pre-configured Amazon Machine Images (AMIs) and built-in management tools. The system's orchestration and automation capabilities handle most of the work automatically, reducing the manual intervention to mainly scheduling tasks. This cloud-based approach has greatly simplified what was traditionally a complex system administration process, making RHEL management more efficient and less labor-intensive.
What was our ROI?
The primary return on investment (ROI) from Red Hat Enterprise Linux (RHEL) comes from two key areas: robust security and reliable support. The platform's strong security features protect daily operations, while Red Hat's consistent and dependable support ensures expert assistance is available whenever needed. This combination of security and readily available support creates significant value for the investment, providing peace of mind and operational stability.
What's my experience with pricing, setup cost, and licensing?
My experience with Red Hat Enterprise Linux (RHEL) has been largely positive, though there was a significant shift in their pricing structure last year. That change caused considerable discussion among customers. While I'm not familiar with all the specific details, this pricing change became a major talking point, particularly because it resulted in increased costs for many users. What's noteworthy is that customers' concerns were solely focused on the new pricing structure - never about the product's quality or performance. This pricing change led some customers to reevaluate their commitment to RHEL, purely for financial reasons rather than any technical considerations.
Which other solutions did I evaluate?
We only consider other solutions before or while using Red Hat Enterprise Linux (RHEL) if it is a requirement, for example, if they have to have Windows, then nothing we can do. If that is the requirement, but other than that, I think it is pretty much the default in most cases. There are other players, Amazon Linux, of course. It just depends on what the use case is and what the requirements are. That dictates which way to go. In most cases, we go with Red Hat because that is what is required.
Red Hat Enterprise Linux (RHEL) is the default operating system in many cases, but alternates are considered when requirements allow. For instance, if a system explicitly requires Windows, we have no choice but to use that instead. While other options exist, our operating system selection is primarily driven by specific use cases and requirements. Most frequently, customers implement RHEL because it's either mandated by their requirements or is the most suitable choice for their needs. Their decision-making process is straightforward: RHEL is the go-to solution unless project specifications or technical requirements specifically demand an alternative.
What other advice do I have?
Regarding system updates, our approach has evolved away from traditional upgrades. Instead of updating existing instances, we follow a more modern deployment strategy: we create new instances with the desired specifications and simply decommission the old ones. This approach aligns with container methodology and works well with our automated infrastructure. The process is efficient and straightforward, eliminating the complexity of in-place upgrades.
As for rating Red Hat Enterprise Linux (RHEL), I would give it nearly a perfect 10. Its reliability is exceptional - once deployed, it runs consistently and dependably. RHEL has established itself as a trustworthy platform, similar to IBM's reputation in the mainframe world. Users can count on both the product's performance and Red Hat's ongoing support.
Management tools and integrations standardized fragmented ecosystems
What is our primary use case?
Our main use case for Red Hat Enterprise Linux (RHEL) at the moment is for our dev machines, as we do software engineering for automotive, and we have a lot of developers who need Linux. We had a bunch of systems and other things, and we are now rolling them all to be standardized on RHEL.
What is most valuable?
The management dashboard, RHEL satellites, Ansible, and all those integrations have been the most valuable features of Red Hat Enterprise Linux (RHEL) that really help us.
The features of Red Hat Enterprise Linux (RHEL) allow our company to standardize our fragmented ecosystem, which consists of a lot of Windows systems and different development environments, so that we can move away from the 'it works on my machine, it doesn't work on your machine' issues.
We are deploying workstations with Red Hat Enterprise Linux (RHEL), and we also look at deploying on-prem. We already have some cloud deployments through third-party contractors, and we are trying to tie it all together into one system. We also have high-performance compute on-prem for doing GPUs, CPUs, and simulations, and we have workstations on-prem with potential cloud workstations as a migration area.
We are migrating some workloads, such as local development tasks, to Red Hat Enterprise Linux (RHEL), but we haven't really started with the servers yet. Currently, we manage our Red Hat Enterprise Linux (RHEL) systems using the cloud portal to build a custom image for our machines, but we want to move toward satellites and use that as our comprehensive management and patching tool.
Utilizing all the security features of Red Hat Enterprise Linux (RHEL) is really important for us as an enterprise with a lot of security focus in automotive and intellectual property, and we are easing into some features such as different security profiles to ensure a secure experience for our users.
We have been trialing on Red Hat Enterprise Linux (RHEL) 9.5. We are now looking at moving towards RHEL 10, which is going to be one of our migrations before we go full production launch on this, and we're looking at doing incremental upgrades as we go to have the latest stuff available.
What needs improvement?
With Red Hat Enterprise Linux (RHEL), there's a lot of fragmentation in the documentation across different versions, and ensuring that the right version is being read can be challenging. Features such as AI assistants would provide a more unified experience, which is really helpful for IT teams who may not be Linux-centric.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for just a couple of weeks as we are starting to deploy it. We originally did not have any Linux systems with us and are now moving forward with that whole process.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) seems to be rock solid from our perspective, as we have workloads running continuously 24/7, and the only reason we shut it off is to install a full reboot update or if the workload fails due to our own issues.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) is definitely going to scale with our company's growing needs. Other elements of the company have been using RHEL in production, and from our perspective as a small R&D center, it provides the flexibility to manage multiple sites in California, Michigan, and keep them all synchronized, reducing the need to send IT individuals to California to fix problems.
How are customer service and support?
I would rate the customer service and technical support of Red Hat Enterprise Linux (RHEL) a ten out of ten. We really felt that with our Red Hat partner, there's personal service that has helped us build better solutions for our team; it has been a truly awesome experience.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have only been with the company for a year and a half, so I'm not aware of anything they've done with other Linux OS solutions, however, we have primarily been Windows from a developer perspective, and now we are starting to get into using Linux systems on a daily basis, focusing on workstations for now.
How was the initial setup?
We purchase Red Hat Enterprise Linux (RHEL) through a roster indirectly, and that will be our deployment methodology for any AWS deployments of RHEL AMI images. My assessment of the pricing, setup costs, and licensing for Red Hat Enterprise Linux (RHEL) is that our finance team handles it, and I've been hearing good feedback; they find the licensing model much easier to understand.
What was our ROI?
For us, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) has to do with standardization and the ability to manage a fleet of devices, whether on-prem, in the cloud, or servers, through unified portals using standard processes and reducing fragmentation among machines.
Which other solutions did I evaluate?
Before choosing Red Hat Enterprise Linux (RHEL), we looked at Ubuntu Pro and a couple of other options, however, we decided that RHEL fits better into our ecosystem, particularly in our adoption of OpenShift for DevOps, as it's best for our developers to have the same development environments from end to end.
What other advice do I have?
On a scale of one to ten, I would rate Red Hat Enterprise Linux (RHEL) a nine.
Solid security and stability make it a 10/10
What is our primary use case?
My main use cases for it are servers, such as web servers, database servers, and any type of server that we need.
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) helps us solve pain points related to security, CVEs, and patching.
The benefit for my company is that it saves time on compatibility issues. I don't have any metrics of roughly how much time has been saved, but I just know we don't have the combat. I've done Ubuntu, and Ubuntu doesn't compare to Red Hat, so I just know when I need to install something, it works. There are very few times when I've had issues.
Security requirements were a major consideration when choosing Red Hat Enterprise Linux (RHEL) in the cloud because they have secure patching. We review all RPMs and stuff that we import, and that's the major reason.
What is most valuable?
The feature I appreciate the most about Red Hat Enterprise Linux (RHEL) is the DNF, yum updates, and RPM, which make it easy to install applications and customize it.
What needs improvement?
Red Hat Enterprise Linux (RHEL) can be improved by making the licensing easier for Amazon EC2 instances. When we try to do auto-scaling, the licensing is hard to automate.
For how long have I used the solution?
I have been using it since Red Hat Enterprise Linux 4, so probably 2005.
What do I think about the stability of the solution?
It's very stable. I haven't had any issues. We don't have to worry about it crashing.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales very well with the growing needs of my company. I've done from one or two to thousands, so it's not a problem.
How are customer service and support?
Their knowledge base is great. Anytime we have patching issues or anything else, we reach out to support, and they always have an answer.
Their technical support has been great. I haven't had any issues with that as they respond right away.
How would you rate customer service and support?
Positive
How was the initial setup?
It has been very good. I've done from one or two to thousands, and I've never had a problem. The only issues were hardware-related. They've been able to support drivers and things like that.
We have a hybrid environment with both on-premises and cloud deployments. I specialize in AWS. Red Hat Enterprise Linux (RHEL) supports our hybrid cloud strategy. When we have things that can't go into AWS, we can spin up a Red Hat Enterprise Linux EC2 instance in AWS to run legacy stuff or stuff that's not compatible with AWS.
We usually use Ansible for provisioning and patching. I am 100% satisfied with the management experience of Red Hat Enterprise Linux (RHEL) systems when it comes to provisioning and patching, and I have no issues.
What was our ROI?
From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is probably stability, as I don't have to worry about it crashing. I've had issues with other forms of Linux, so it's been pretty stable.
What's my experience with pricing, setup cost, and licensing?
It's been good, but I don't really get involved with that.
Which other solutions did I evaluate?
We did consider other solutions, such as Ubuntu, Amazon Linux, and Rocky Linux. but Red Hat Enterprise Linux was the one we went with. The biggest reason Red Hat Enterprise Linux (RHEL) leads the way is support and security.
What other advice do I have?
I would rate Red Hat Enterprise Linux a 10 out of 10 because of the stability and security. That's the main reason I use it.
User-friendly console helps manage all resources
What is our primary use case?
I am working with a FinTech company. We have clients in the US, and for these clients, we have applications that are hosted in Amazon Web Services Cloud. We use the Red Hat Enterprise Linux operating system to run these applications.
We have a data center as well. In our organization, we are using a hybrid model. We have the AWS cloud and our data center is using VMware. Some of the workload is in the data center, and some of the workload is running in AWS.
We have various products, and we are trying to move all of the products to the AWS cloud. Our legacy applications are hosted in the data center. We are planning to move this data center to the AWS cloud in 2025. We are using AWS lift and shift technology for that.
What is most valuable?
The console is user-friendly. The web console provides an interface to manage all your resources.
What needs improvement?
Overall, I am happy with it, but I believe, security-wise, it could be better.
For how long have I used the solution?
I have used Red Hat Enterprise Linux for almost eight years.
What do I think about the stability of the solution?
We never faced any major issues.
How are customer service and support?
We are not taking any support from Red Hat. If we face any kind of issue, we just search on the web.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I am very comfortable and happy using the Linux operating system. My experience with Windows is very bad.
How was the initial setup?
There are no significant issues; it is very easy to set up. The implementation takes a couple of weeks.
What other advice do I have?
I would rate Red Hat Enterprise Linux a ten out of ten.