Service Hub Professional
HubSpotReviews from AWS customer
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Lots of things needs to be improved before it goes public.
What do you like best about the product?
The customer support team is frankly one of the best. Very cheerful and very friendly and most importantly, they take matters into their own hands and try resolving it like a true professional in every possible way. Kudos to them, especially Mengting, Brenda and the dude Casper!
What do you dislike about the product?
Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not happen depending on the upvotes in their forum. This is bad
What problems is the product solving and how is that benefiting you?
Benefits and the USP of Hubspot service hub is their level of integration and all user data in one place. This frankly is great and helps us a lot.
Recommendations to others considering the product:
At the moment, you can skip but come back in say 6 months when their system would be top notch!
HubSpot good or bad?
What do you like best about the product?
I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea and help me snowball it into something terrific.
What do you dislike about the product?
The only problem I have had thus far is waiting to talk with an expert about my problem. Sometimes the wait times and availability is inconveniencing me.
What problems is the product solving and how is that benefiting you?
The benefits of using hub spot service hub is that the recommendations and recognition I get by using what they set up is something I would not be able to do on my own.
Recommendations to others considering the product:
Just do your research and make sure that this product fits your needs. Please keep in mind if you were a brand new user or somebody that’s very familiar with making a firm decision for your company.
Easy to setup on wordpress websites
What do you like best about the product?
I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.
What do you dislike about the product?
I recently noticed that the email screen signup invitation is popping up too soon and setting up to appear on exit is not working on most WP themes.
What problems is the product solving and how is that benefiting you?
Syncing with mailchimp to build up mailing lists is the major benefit for my clients
Has Saved Time and Energy
What do you like best about the product?
I love how user friendly HubSpot has been for our Customer Success Team. It is very easy to log phone calls, emails, and notes in the system where everyone can see what has been going on with our customers.
What do you dislike about the product?
I do not like how a company can be created when that company already has a file. For instance, when I go to make a new contact and it has an email the same as another contact, HubSpot doesn't allow me to create the new one. I wish that was the same for companies so that we don't have a handful of the same company.
What problems is the product solving and how is that benefiting you?
We are able to keep track of the success of our customers much more efficiently. It has really kept us as Customer Success Managers in check to make sure that we are in fact contacting our customers on a regular basis and not letting them slip t
Recommendations to others considering the product:
I would definitely recommend this software to anyone who is in need of something to keep track of customer support. It's a great way for your team to see what has been done for customers and what could still be improved upon.
Love Hubspot
What do you like best about the product?
it's easy to use- much easier than our previous agency management system
What do you dislike about the product?
can only work in 1 ticket at a time in the insurance office it's usually very busy with multiple things going on at one. I would like to be able to make notes on more than 1 ticket at a time.
What problems is the product solving and how is that benefiting you?
easy to keep up with production as well as service calls
Helpful for managing emails
What do you like best about the product?
I love that I can see when people have opened my emails and it's all in one convenient place with the chrome extension
What do you dislike about the product?
Sometimes I get too many notifications and don't know how to turn them off
What problems is the product solving and how is that benefiting you?
keeping track of emails, responding more efficiently.
HubSpot
What do you like best about the product?
Easy to use, intuitive, and easy to share Solutions and resolve issues.
What do you dislike about the product?
Costly, sometimes slow, and not too customizable
What problems is the product solving and how is that benefiting you?
An easy deal with customer issues and collect analytics.
CRM made easy and intuitive
What do you like best about the product?
Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!
What do you dislike about the product?
The support for Apple products still needs some work, with compatibility being a slight issue
What problems is the product solving and how is that benefiting you?
We had no established customer management software, but now we can sort leads according to any value needed
Recommendations to others considering the product:
Make the most out of the complimentary month of onboarding tech support
Easy to use
What do you like best about the product?
The platform is easy to use and is intuitive for both the end user and support team
What do you dislike about the product?
I do not like the fact that the response time is a bit slow, which can ruin customer service quality
What problems is the product solving and how is that benefiting you?
Using it as support for internal staff and can consolidate all issues into one common area
Powerful CRM that gave me a lot of power as a support rep
What do you like best about the product?
How easily I can find customers and tickets
What do you dislike about the product?
Servers are slow sometimes. Updates sometimes cause issues.
What problems is the product solving and how is that benefiting you?
Computer support.
The benefits is automatic customer communication as well as a quick system that doesn't waste any time.
The benefits is automatic customer communication as well as a quick system that doesn't waste any time.
Recommendations to others considering the product:
Powerful CRM, ready for a lot of applications. Great for customer support.
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