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A smart way to gain business efficiency

  • By Michael A.
  • on 02/26/2025

What do you like best about the product?
Gong offers a series of very smart features that have been key for us in our journey:
- AI "Ask Anything" to gain meaningful insights from accounts/conversations
- Call highlights out of the box you get a summary of a conversation so you don't need to listen to every single call
- Trackers to bring to your attention part of relevant conversations
- Scorecard to give quantifiable feedback
- Dealboard to manage pipeline, forecast and collaborate on deals
What do you dislike about the product?
We started accumulating a lot of very insightful data, however, the reporting and analytics capabilities are currently limited to exploit that data to its maximum truly.
What problems is the product solving and how is that benefiting you?
Improving sales efficiency by automating note taking
Reducing ramp up time by giving new team members access to the relevant content they need
Improving our customer journey by collecting feedback
Tracking market trend from conversation


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