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Smartsheet
Smartsheet is the AI enhanced enterprise grade work management platform that brings together people, processes, and technology to empower anyone to drive meaningful change. Organizations of all sizes use Smartsheet to manage projects, automate processes, and gain visibility into programs and portfolios at scale all on one real-time, secure, centralized platform.
Over 85% of Fortune 500 companies trust Smartsheet to improve efficiency, agility, and collaboration.
Reviews (10018)
Manufacturing
Easy to Learn, Great for Real-Time Collaboration
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
Multiple people can work on it at the same time, and it’s easy to learn and get started with.
What do you dislike about the product?
It doesn’t remember my adjustments. For example, every time I open it, I have to suppress certain parts of the sheet again.
What problems is the product solving and how is that benefiting you?
My boss uses it to list the projects we’re working on and to set goals. I add updates on our progress and milestones as we go. It keeps everything organized and makes our lives easier.
Logistics and Supply Chain
Smartsheet Automation and Forms Made Our Request Process Effortless
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
I like the automation in Smartsheet. You can define custom automations for most ideas and workflows. I also like the forms, they’re very user-friendly, straightforward to build, and easy for people to use. We have improved our process by using a Smartsheet to capture requests from users.
What do you dislike about the product?
Smartsheet is an external tool, and our company pays for us to use it. Our company could decide to switch to a different tool without any input from us.
What problems is the product solving and how is that benefiting you?
Smartsheet has helped us streamline how we handle user requests. It’s saved our team time, and it also saves users time by making the process more efficient.
Michael M.
Real-Time Sharing and Editing Made Easy
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
being able to share and edit in real time
What do you dislike about the product?
cant think of anything to dislike for the manner in which we use smartsheet - i know we dont use it to its full potential but it works well for what we need it to
What problems is the product solving and how is that benefiting you?
not known
Maria G.
Highly Customizable Workflow Tool for Our Team
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
It's highly customizable for the workflow my team and organization needs.
What do you dislike about the product?
Sometimes, it's not quite as intuitive as something like Excel is.
What problems is the product solving and how is that benefiting you?
Project tracking for specific customers. This is useful to my team because we track a lot of projects with different team members that are all at different stages.
Marie R.
Simple, Organized Spreadsheet Alternative to Excel
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
I like how simple it is, much simpler than Excel. It’s easy to add or delete lines and create indentations for lists under a single heading. It also helps me stay organized, especially since I manage numerous spreadsheets for each facility I recruit for.
What do you dislike about the product?
After using Excel for so many years, it’s been difficult to learn, but there isn’t anything about it that I dislike.
What problems is the product solving and how is that benefiting you?
Smartsheet keeps me organized by keeping all the information I need in one place. I use it every day as a task list, and I also rely on it to communicate data to my agencies.
Grace P.
Easy Online Platform for Uploading Files
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
It’s a digital online platform where you can upload files.
What do you dislike about the product?
Formulas are not always achievable, especially when it comes to time and time calculations.
What problems is the product solving and how is that benefiting you?
Budget management
Education Management
Flexible, Multi-Purpose Tool with a Super Helpful Predecessor Feature
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
It’s very flexible, and I can use it for multiple purposes. What I especially love is its predecessor feature-it’s been super helpful in my line of work.
What do you dislike about the product?
The only downside I’ve noticed is that when I download a sheet for offline use, the formatting ends up getting messed up.
What problems is the product solving and how is that benefiting you?
I’m a project manager, and Smartsheet is the primary tool I use at my company to create project plans and track progress. It makes it easy for all team members to collaborate in Smartsheet while still keeping everything organized.
Amanda M.
Excel-Like Functionality That Feels Familiar
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
It functions similarly to Excel which is more commonly used.
What do you dislike about the product?
The formatting can be an issue sometimes and the way at which you can access the data in the columns can be difficult
What problems is the product solving and how is that benefiting you?
It is helping multiple staff to track data and upload supporting documents for multiple topics.
Debbie T.
All-in-One Dashboard for Linking Documents and Building Forms
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
Use of a dashboard with the ability to link many types of documents and creating forms. In other words, one stop with a lot of options.
What do you dislike about the product?
Not to compare, but I wish it had the same or similar options like excel does.... sorting, formatting the page and multiple tabs
What problems is the product solving and how is that benefiting you?
Using forms and collecting data seamlessly. Time saver and efficient - less paper and easy to organize
Jenny L.
Essential for Remote Teams, Powerful Automation and Integration
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
I use Smartsheet for all aspects of my work with PSA, and it's essential to our business. I love how all of our linked sheets are valuable because they populate from one to the next. This is crucial for our fully remote team, allowing everyone to see what we need. I also appreciate how 'smart' Smartsheet is. It's incredible with its formulas and the ability to auto-trigger emails and other tasks, which helps us collaborate with clients and vendors. I find the formulas, functions, forms, Microsoft Teams integration, and Google integration extremely valuable.
What do you dislike about the product?
This was my first time using it with PSA so I would have really appreciated better learning and training manuals. It looks very daunting at first. I would have appreciated tools that pop into your email as soon as you make the account. Hard at first. There were lots of different teams we had to figure out how to use and train our clients and partners too.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to track projects, get approvals, trigger DocuSign, and link with Google Drive. It helps our remote team by linking sheets that populate from one to the next, so everyone can see what they need.