Veritas Backup Exec™ for AWS BYOL
Veritas Technologies LLC | 22.2Windows, Windows Server 2016 Base Windows 2016 - 64-bit Amazon Machine Image (AMI)
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The software is okay, but the support is god awful
What do you like best about the product?
I like when it works and I don't have to touch it.
What do you dislike about the product?
I don't like when it doesn't work, and fixing it is a nightmare, compounded by ineffectual support who's only goal seems to be creating tickets, and fulfilling the bureaucratic goals set out by the company.
At no point in my dealings with customer service have I felt like my problem was even understood, or considered, before being delivered a gold plated email filled with copy-pasted boilerplate which didn't even acknowledge my simple issue. In addition to this when I explicitly told the technician I didn't have time to take their call and to please respond to the email I was harangue for 3 minutes, repeating myself 4 times to respond to the email until the "support agent" finally let me get back to my job. Unacceptable aggressive behavior like this is indicative of systemic issues with management at the company in my opinion, which leads me to distrust this product.
Thank you for the venue to state my complaints, I'll give you a 1/10 for that over a 0, but I will be doing my best to convince my company to move away from this software in the coming months since I cannot risk a system failure that cannot be correct by myself, presuming that your support will be ineffectual in the future as well.
Cheers,
Konrad
At no point in my dealings with customer service have I felt like my problem was even understood, or considered, before being delivered a gold plated email filled with copy-pasted boilerplate which didn't even acknowledge my simple issue. In addition to this when I explicitly told the technician I didn't have time to take their call and to please respond to the email I was harangue for 3 minutes, repeating myself 4 times to respond to the email until the "support agent" finally let me get back to my job. Unacceptable aggressive behavior like this is indicative of systemic issues with management at the company in my opinion, which leads me to distrust this product.
Thank you for the venue to state my complaints, I'll give you a 1/10 for that over a 0, but I will be doing my best to convince my company to move away from this software in the coming months since I cannot risk a system failure that cannot be correct by myself, presuming that your support will be ineffectual in the future as well.
Cheers,
Konrad
What problems is the product solving and how is that benefiting you?
Our regulations requires we backup all of our data with a 3-2-1 policy.
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SImple solution for mid range
What do you like best about the product?
Easy implementation and to use of use for mid range clients.
Support for major workloads like VMware and hyper v
Schduled restoration for testing restoration
CLoud S3 integration
Ransomeware protection
Support for major workloads like VMware and hyper v
Schduled restoration for testing restoration
CLoud S3 integration
Ransomeware protection
What do you dislike about the product?
Need to add few work loads like Nutanix,Oracle RA, oracle Databases for all OS.
Could improve in reporting for Auditing purpose. Add caso to case replication so that dependency can be removed on single CASO
Could improve in reporting for Auditing purpose. Add caso to case replication so that dependency can be removed on single CASO
What problems is the product solving and how is that benefiting you?
SImple to use and centrlaised backup for most of the popular work loads and it is majorly concertared on Windows OS and Applications like SQL, Exchange .Ransomeware protection for backed up data and duplication to cloud.
Easy Upgrade to a new version
What do you like best about the product?
Very reliable backup software, full of functionality and easy learning.
What do you dislike about the product?
No complaints at all. Everything worked like a charm.
What problems is the product solving and how is that benefiting you?
Veritas Backup is my trusted disaster recovery tool.
has an intuitive iterface
What do you like best about the product?
Speed of restoration of virtual machines , deduplication .Backup speed .Possibility to backup different environments .Good security against encryption of backup
What do you dislike about the product?
The need to manually delete expired backups to free up disk space which has to be monitored and this takes a lot of time . No ability to configure a deduplication disk for a shared resource
What problems is the product solving and how is that benefiting you?
secures data from loss which protects the company and allows for continuity of operation which is very important in today's time .Without backups, I can't imagine operating an IT environment
Backup Exec
What do you like best about the product?
Backup Exec helps you tame growing data volumes with integrated, block-level data deduplication.
What do you dislike about the product?
Cost accumulations. Although a small amount of data is cheap, a lot of data stored over a long period of time steadily increases costs
What problems is the product solving and how is that benefiting you?
Veritas Backup Exec uses the system-level information from the SDR backup job to rebuild the server and restore it to a functional state.
Very satisfied with the product
What do you like best about the product?
We are using it since 2015 and I have not found one instance where back exec have failed to retrieve my backup. The encryption of the software help me protect my data and backup from leak or misuse
What do you dislike about the product?
The price of the product can be more competitive
What problems is the product solving and how is that benefiting you?
Backup and encryption of my files and database
Feeback about Backup Exec software
What do you like best about the product?
an application very useful for daily and monthly business data backup
What do you dislike about the product?
sometime conflict with Microsoft update patches
What problems is the product solving and how is that benefiting you?
protect against human errors, hardware failure, virus attacks, power failure, and natural disasters. Backups can help save time and money if these failures occur.
I feel like it's a 360 degree solution for protection, Backup, Disaster Recovery
What do you like best about the product?
The amount of tools that are available in the product. The backup exec services themselves which by their own; can support so many different methods of backing up data. The extensiveness of the platform and rule setting, backup job credentials and testing validity. Inter-operability with a variance of tape library systems. Excellent support and service.
What do you dislike about the product?
I would have to honestly say there were some areas when the system yields difficulty in working with my LTO tape library. It is a supported library but there have been challenges, allbeit maybe one or two instances I can remember; where I needed to get support involved on the matter.
What problems is the product solving and how is that benefiting you?
The ability to quickly recover lost files and system state. It covers Disaster Recovery down to the most finite details and while I never have had to use it; it is still assuring to know I have such a powerful tool in my corner.
Estável e funcional
What do you like best about the product?
Estável, geralmente não dá erro; os recursos oferecidos funcionam 100%. Alé de incluir agora m365.
What do you dislike about the product?
Pesado, exige memória e processamento demais
What problems is the product solving and how is that benefiting you?
disponiblidade de vms e identidade
It works, but it has a lot of improvement to be made
What do you like best about the product?
It works. The support is responsive and I hardly have issues with using it on a daily basis. I can access all the features that I need although I could use some more improvement.
What do you dislike about the product?
I don't like the fact that I need to install Adobe Reader and not another PDF reader to be able to export my report to a PDF file. I don't like not being able to export reports or history of my jobs already completed in PDF or automatically to a network share.
What problems is the product solving and how is that benefiting you?
To be able to keep and safeguard my data from my servers and also from my Netapp storage. It works automatically and I hardly need to solve any issues as most of the issues I have are more related to the server itself then the software.
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