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Great addition to SAP SuccessFactors for user enhancement and insights
What do you like best about the product?
Tool Tips and the new analytics insights
What do you dislike about the product?
Cant set end dates to smart pages so have to manually deactivate them
What problems is the product solving and how is that benefiting you?
Supports HR in completing actions correctly by using wilbur help as its easy to find and the user can access materials easily without going off page which encourages uptake
We can also see which users are viewing which pages and viewing which help materials which helps us assess the effectivness of comms and training - and identify potential holes in our processes
We can also see which users are viewing which pages and viewing which help materials which helps us assess the effectivness of comms and training - and identify potential holes in our processes
- Mark review as helpful
Nexthink insights
What do you like best about the product?
Nexthink custom Remote actions and campaigns
What do you dislike about the product?
Nexthink License allocation part. it's a challenging part of VOE
What problems is the product solving and how is that benefiting you?
It's helping us to balance Bitlocker Compliance without any manual intervention.
Nexthink is a great tool which helps to keep the environment clean
What do you like best about the product?
I like the way Nexthink gives insights on the entire estate and where to focus and improve the performance
What do you dislike about the product?
I haven't identified anything so far, but will surely let you know once i found any
What problems is the product solving and how is that benefiting you?
OS Version Standardization
Application Version Standardization
Application crashes
Increase in Logon duration and Avg Boot duration
Nexthink library use-cases
Application Version Standardization
Application crashes
Increase in Logon duration and Avg Boot duration
Nexthink library use-cases
Ita great end user experience monitoring tool but would like to work on limitations.
What do you like best about the product?
Compaign and Remote action. Network monitoring also
What do you dislike about the product?
It didnt monitor registry.
Limited numuber solutions(remote actions).
Not capturing driver failure or hardware failures.
Limited numuber solutions(remote actions).
Not capturing driver failure or hardware failures.
What problems is the product solving and how is that benefiting you?
Improved end user experience interms of automated solutions.
Performed compaign like surveys for awareness.
Monitored SCCM client or antivirus client health and imrpoved performance..
Performed compaign like surveys for awareness.
Monitored SCCM client or antivirus client health and imrpoved performance..
Recommendations to others considering the product:
nothing
AppLearn has helped our end users navigate Workday and understand how to complete business processes
What do you like best about the product?
The ability to give as much support to our end users in a variety of different ways in order to help them navigate Workday and complete the business processes accurately and swiftly.
What do you dislike about the product?
We had some small config issues at first
What problems is the product solving and how is that benefiting you?
Better end user experience.
Increased adoption
reduction of errors
quicker end to end process times
Increased adoption
reduction of errors
quicker end to end process times
Nexthink implementation and support for JLP customer
What do you like best about the product?
● DEX scoring and ability to baseline and measure end user experience
● Ability to proactively monitor end user devices and behaviour, allowing early visibility and root cause identification of issues that could impact productivity
● Detailed PC information and event logs
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
● Ability to proactively monitor end user devices and behaviour, allowing early visibility and root cause identification of issues that could impact productivity
● Detailed PC information and event logs
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
What do you dislike about the product?
Custom reporting needs to be improved in the dashboard.
What problems is the product solving and how is that benefiting you?
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
● Provide key information for EUC Asset Refresh activities. We will be able to prioritise the worst performing/oldest devices for early refresh
● Provide key information for EUC Asset Refresh activities. We will be able to prioritise the worst performing/oldest devices for early refresh
Enhanced End Users Experience, Proactive Next Gen IT and Proactive Incident Reduction using Nexthink
What do you like best about the product?
Nexthink offers plug-and-play solutions for customers (Nexthink SaaS) which is very easy to deploy and use for administrators and users. Nexthink collector for target workstations helps to retrieve the important information from the ecosystem. We can define the steps to improve end users experience, IT compliance, enable proactive incident resolution etc. using this key information. Additionally, it offers out of the box probes and self-healing use cases which can be deployed easily and we can receive the potential benefits and value additions for customers at very early stages. It also provides the feature of publishing campaigns which helps to establish a connect with users to share organization communication, outages, surveys and also in execution of self-healing use cases. Nexthink PS team also provides the support proactively with full dedication to help the customers to achieve the common goal.
What do you dislike about the product?
No drawbacks were observed in the product. We highly recommend it to enable digital workplace automation & establish NextGen IT.
What problems is the product solving and how is that benefiting you?
Problem Areas target by Nexthink - Proactive Password Reset, Recycle Bin Cleanup, Disk Cleanup, SCCM Client Auto-Repair, Outlook Client Auto-Repair, Self-Healing of Application Services, BitLocker Encryption, Security Reports such as AV installation, IT Compliance reports such as MS Office compliance.
Benefits and Value Addition - Proactive Incident Reduction and Resolution, Shift from Reactive to Proactive IT, Enhanced End Users Experience, Improvement in IT Compliance
Benefits and Value Addition - Proactive Incident Reduction and Resolution, Shift from Reactive to Proactive IT, Enhanced End Users Experience, Improvement in IT Compliance
Nexthink is excellent tool and Dhurv and Sidharth are excellent too with product support
What do you like best about the product?
It give us insight that we can even can not think.
What do you dislike about the product?
Some of the feature that are available in Cloud release but on in onpremie setup release
What problems is the product solving and how is that benefiting you?
All the day to day activities involved with troubleshooting.Survey Campain, return rate is superb
Had a Great experience utilizing Nexthink.
What do you like best about the product?
DEX is one of the components i like among the others.
What do you dislike about the product?
Need to improve on Realtime analysis....
What problems is the product solving and how is that benefiting you?
BSOD - identified common errors
DEX,
MS Outlook,
MS Teams,
Application crashing and more
DEX,
MS Outlook,
MS Teams,
Application crashing and more
Recommendations to others considering the product:
Positive
Nextgen User Experience
What do you like best about the product?
Alignment of the Nexthink with customer goals & successful collaboration with partners!!! The team is a bunch of committed professionals who are very enthusiastic & systematic in their solution approach.
What do you dislike about the product?
Nothing that i can think of at the moment.
What problems is the product solving and how is that benefiting you?
Digital user experience is the buzzword. We have been driving self-healing automation, Employee engagement & information probing automation. There were signifacnt benefits which were achived, I'm listing down a few of them
Under Employee engagement following benefits were achieved -: ~80% of the target employees answered the campaign. ~56% of the employees expressed their satisfaction with the RTT function.
Under Self Healing - 1. reduction of P/w reset tickets by approx 5% in just two mnths, we expect the no's to increase in the coming months. 2. ~27% decrease in the number of devices not rebooted >= 5 days n ~2 months from 2.1k devices on 16th March to 1.54k devices on 14th May
Under Employee engagement following benefits were achieved -: ~80% of the target employees answered the campaign. ~56% of the employees expressed their satisfaction with the RTT function.
Under Self Healing - 1. reduction of P/w reset tickets by approx 5% in just two mnths, we expect the no's to increase in the coming months. 2. ~27% decrease in the number of devices not rebooted >= 5 days n ~2 months from 2.1k devices on 16th March to 1.54k devices on 14th May
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