Appian is a good workflow solution. So, I use it for workflow and low-code application development.

Workflows can basically be embedded in any domain. For example, we use Appian as a workflow solution primarily in chunks. We have a couple of use cases that we have built.

From a personal marketing perspective, it basically supports the end-to-end building of an awesome product, wherein you can use it primarily for data orchestration, and then for building process workflows, and then for building approval workflows.

So, you can set it all together. You can bring in the data through Appian, and then I use this to integrate with different solutions, different products, and different platforms that exist in the company. It brings them all together. It can then be automated. We have a couple of new steps available to us.

For one of the clients, we've used this to build a complete end-to-end claim cycle, where we built a portal that integrates into various systems.

We get emails that get processed. From there, a claim is received. It goes through the entire claim designation lifecycle. It goes through different people, different approvals, and then finally, there's some integration with the payment system.

Once the claim is approved, the payment happens. And it is one seamless process. And then if any litigation is required, it can be directed to the finance team and so on. So, there is an end-to-end claim cycle that has been automated using Appian.

So, this is just an example of a workflow we've optimized using Appian.

From a feature perspective, Appian has quick development, given it's a low-code platform; you can quickly use it to build a solution.

And then, if we need to make changes, we don't need to do a lot of coding.

With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment.

We can manage versions, do field deployment, and manage all these smaller incremental changes that need to be done. It's self-sufficient, from my perspective.

From a product perspective, it's good. There are some restrictions with respect to using external components within Appian.

So, for example, if we do not have a particular feature available, there's a long cycle of getting approvals and all of that. That does not offer flexibility, which definitely can be improved on.

Another area of improvement is pricing.

I have been using it for two years now.

It is a stable product. I would rate the stability a ten out of ten. We have not faced any challenges with respect to the platform in the last two years.

Since it is on the cloud, it is easy to scale.

There are around 200 end users using this in our company. The usage depends on the end user.

Appian is scalable, especially from an integration standpoint. It offers low-code integration capabilities, eliminating the need for external integrators.

It comes with many components and connectors that facilitate system integrations.

The customer service and support are very responsive. We haven't faced many issues, but when we have, the support team has been very helpful.

The Appian community is strong and open. You can often find solutions or discussions relevant to your issues. Consulting with community members through platforms.

The initial setup is straightforward and easy to use.

Deployment is quick.

We did it in-house. It depends if you have the skills in-house, it can easily be done.

So, there are not many things that you have to do. The solutions can be built in Appian itself, there's a pipeline that exists. You just have to kind of tag the components that need to go into deployment and use them to deploy easily.

It is a little bit expensive when compared to other platforms, it is somewhat expensive.

The license is not very cheap. It's on the expensive side.

The licensing is on an annual basis.

Overall, I would rate the solution a seven out of ten.

I would recommend it, especially if you're looking to quickly develop workflow solutions with low-code integrations. Among similar platforms, I'd place Appian in the top tier.

It is a business process management platform. We used it while working on a loan origination process for a bank.

The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform. It is easier to focus on business cases and problems rather than consume much time in the development process.

The product’s pricing could be improved from the developers' perspective.

We have been using Appian for a year and a half.

I rate the software’s stability a nine out of ten.

We can resolve many issues with the help of their community and documentation or in-house trial and error.

The initial setup for the on-cloud platform is quite straightforward.

We can implement the on-premise version in-house. However, Appian helps us set up cloud-based clusters.

We purchase the software’s yearly license. The cost is calculated on a per-user basis. It might be expensive for small and mid-sized enterprises.

I recommend Appian to others and rate it a nine out of ten.

We use Appian for the automation of processes. The solution is typically used to automate case management.

The most valuable features of Appian are workflow management and the ease with which you can build the UI.

One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI.

I have been working with the solution for around seven years.

Appian is a very stable solution. We've never faced any huge glitches or bugs with the solution.

I rate Appian ten out of ten for stability.

Appian is a scalable solution. However, we have to be a bit cautious if large volumes of data are being exchanged and if there are any use cases to transform the data in between.

I rate Appian a six out of ten for scalability.

Appian's technical support is pretty decent. The support team responds on time and sticks to their SLAs, which is good. Appian provides good support from an infrastructure and platform perspective.

Appian's deployment is pretty good. To run your deployment processes, it has separate built-in utilities and tools to deploy packages across the environment. I work for a services company, and I have built applications for some of our clients leveraging Appian as a platform, which is used probably every day.

I am using the latest version of Appian. Appian is deployed on Appian's own cloud in our organization.

Appian has a very strong workflow engine compared to other solutions like OutSystems and Mendix. I would definitely recommend Appian to someone who is looking for strong workflow and process capabilities. However, I recommend other platforms like OutSystems and Mendix to someone looking to build their own mobile app or looking for a lot more flexibility with respect to user experiences.

Appian is a pretty good tool. It's a low-code platform where you can start building your applications pretty fast. It has got really good workflow capabilities and a very good process engine. The solution has started integrating with cognitive services, RPA, and other services, which are probably at their initial stages, but the platform's roadmap is really good. Appian is definitely a platform to explore if you are considering a low-code platform to be part of your tech portfolio.

Overall, I rate Appian a seven out of ten.

Process Automation and Forms Digitisation, implementation of organisational wide processes rather than use of COTS.

Appian was not selected by any of the organisations I've worked with to date for production use.

Form building capabilities and well thought out process modelling are key points to this product.

Support for complex models really needs significant improvement

Flexibility in the architecture is not there

Management or reusable assets is extremely limited and poorly designed

Business rules are not aligned to industry best practices

Authoring tool slow to use resulted in limitations on how quickly solutions can be built

Integration to devops (such as automated testing, ci/cd etc needs work)

Trial/evaluations only.

This product is targeted to mid size companies and not highly scalable complex processes.

Customer Service:

Average, although a small responsive team Appian has been fast growing stretching their ability to service customer needs.

Technical Support:

Reasonable, stronger than say IBM or Oracle technical support but it is still critical to engage in a full POC activity with this product to ensure it fits your needs before proceeding with an implementation. The closed nature of the platform means there is limited to no help outside of that technical support team which is already stretched based on the ever increasing customer base.

leveraging IBM engine on other jobs with the Blueworks Live for developing processes with business.

Compare this product closely to open source options, IBM and Pega. For simple solutions using simple models Appian may be sufficient and would provide better ROI than investing in building a team to support a more complex tool but for complex models I'd look for a stronger tool-set.