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Reviews from AWS customer

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4-star reviews ( Show all reviews )

    Richard Geherty

Helped us achieve our security standard certifications

  • October 23, 2023
  • Review from a verified AWS customer

How has it helped my organization?

The SAP solution subscriptions have made things a lot easier because it's a standard build. 

The solutions were premium and standard, which were not the same. They've combined those into just one standard version. Only the support hours are different. That is fantastic for us. It makes life easier.

For the standard subscriptions, in the past, updating the OS could increase your downtime. With the production ones, it did not. It got our non-production and production out of sync. Now, they've combined that all into one. It's just the support hours that are different. They're fantastic.

What is most valuable?

We use the SAP solution subscriptions only for SAP, which are great. 

We also use Ansible. Ansible is a wonderful tool for automation. We use it to automate our patching. We use Ansible to get playbooks to take care of anything that's manual.

We were able to achieve our security standard certifications.

What needs improvement?

Red Hat Enterprise Linux has affected our HA systems in a negative way. We're working through some of those issues.

Red Hat Enterprise Linux 8 came up with a new feature that's like a MOM API in our cluster. It goes out into the AWS side and it needs to be adjusted. It does a retry that causes a cluster to failover pretty quickly, so we turned that feature off. That's something that could be improved. 

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for a long time. It has been at least 10 to 15 years.

What do I think about the stability of the solution?

 

How are customer service and support?

Support has been great. We get the right people for what we need.

How would you rate customer service and support?

Positive

How was the initial setup?

The patching has been good, but we scan with Qualys all the time. It comes up with thousands of EIDs all the time, but putting on the patches seems to resolve that.

We're operating right now from 7.9 to 8.6. We have to go with the supported versions. We did qualify for RHEL 9. 

Which other solutions did I evaluate?

We used Unix in the past. We did have to come up with the SAP side. It was always Unix.

What other advice do I have?

Overall, I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Yogesh Maloo

Helps with security and patching

  • October 19, 2023
  • Review from a verified AWS customer

What is our primary use case?

Our use case for Red Hat Enterprise Linux is for production applications.

How has it helped my organization?

We are a Managed Service Provider. Red Hat Enterprise Linux enables us not to be worried about vulnerabilities, security, and patching.

What is most valuable?

The most valuable features are the subscriptions and upgrades.

What needs improvement?

We need to have more flexibility on the developed versions. Not everybody is ready to subscribe to enterprise versions. They would like to test the tool without subscriptions.

Which solution did I use previously and why did I switch?

We chose Red Hat Enterprise Linux because of its security.

What other advice do I have?

We use Red Hat Enterprise Linux with AWS. We started our practice with AWS, and most customers use it instead of GCP or Azure. We use the product in a hybrid environment, mostly when shifting the containers or existing workloads from legacy systems.

Most of the customers use Red Hat Enterprise Linux because it is the only approved OS. The tool's knowledge base is good but is limited to subscriptions.

The upgrade migration is straightforward. For the initial projects, we used to execute CLI scripts. We plan to upgrade the system if everything works well in the lower environment.

I have used the image builder feature. I rate the overall product a nine out of ten.


    Edwin Reyes

Comes with an OpenShift feature

  • October 19, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use Red Hat Enterprise Linux for VMs and physical servers.

How has it helped my organization?

The containerized platform will help us use ROSA.

What is most valuable?

The tool's most valuable feature is OpenShift. We plan to move all our applications to microservices. The container platform is integrated into one.

How are customer service and support?

I opened a few cases, and the tool's support responded quickly.

How would you rate customer service and support?

Positive

How was the initial setup?

Deployment is simple if you have been using the solution for a long time. However, it can be complex if you are new to it.

What other advice do I have?

We use RHEL 7 and RHEL 8 on on-premises. RHEL 8 is on the AWS. There is a security policy like CIS when deploying the solution. You can embed it on the image. I am not sure if there is HIPAA compliance yet.

Migration from RHEL 8 to RHEL 9 is easy. Upgrade depends on the application that is running on each instance. You need to check if it is compatible with the kernel. We need to plan things before migrating to the latest version. We need to stay current to ensure compliance. We plan to move from RHEL 7 to RHEL 9 and use RHEL 8 and RHEL 9.

We use Red Hat insights but do not utilize them. It helps with the remediation. I use Image Builder to build AWS and GCP images. I haven't deployed them.

I rate the product a nine out of ten.


    reviewer2297022

Has comprehensive support,and seamless containerization capabilities

  • October 19, 2023
  • Review from a verified AWS customer

What is our primary use case?

For the past couple of years, our contractor team has been engaged with the Department of Veterans Affairs, focusing on developing and deploying software and containers and we use Red Hat Enterprise Linux for that.

What is most valuable?

One of the most valuable aspects is the ease of installing packages on the server. When we need to run specific software, adding and installing packages on Red Hat Enterprise Linux is quite straightforward.

What needs improvement?

When we initially began working with containers, we encountered some challenges with compatibility. Red Hat provided an older and somewhat outdated version of Docker, which made the early stages of our container journey more challenging than I would have preferred.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for three years.

How are customer service and support?

The customer support they provide is highly commendable. I would rate it nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've mainly used Windows on my computer or laptop. However, it was a different scenario when we were developing in the cloud and were given Red Hat Enterprise Linux servers to work with.

What about the implementation team?

We regularly perform upgrades on our OpenShift clusters, typically on a monthly basis. When it comes to the Red Hat Enterprise Linux servers, we frequently update the images on our virtual machines to ensure that we stay current with the latest versions. We're actively working on implementing automation using Ansible to streamline and facilitate these tasks.

What other advice do I have?

Overall, I would rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Ricki Firman

We get great support, and stability, and it helps us save costs

  • September 14, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use Red Hat Enterprise Linux to run our GS and PSP applications.

How has it helped my organization?

Red Hat Enterprise Linux helps us avoid cloud vendor lock-in.

Red Hat Enterprise Linux helped us save on costs.

What is most valuable?

The support and the stability are Red Hat Enterprise Linux's most valuable areas.

What needs improvement?

Upgrading between versions needs to be easier. For example, if we have Red Hat Seven running now and a Java exploit is found on Red Hat Seven, we need to be able to upgrade to Red Hat Nine online without any downtime in the environment. This is because it is not possible to reinstall the environment from Red Hat Seven to Red Hat Nine in production without causing downtime to the applications. Red Hat needs to have tools that ensure that we can upgrade from Red Hat Seven to Nine online without any issues.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for almost seven years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is extremely stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux is scalable. We have around 1,790 end users.

How are customer service and support?

The technical support is quick to respond.

Which solution did I use previously and why did I switch?

We previously used Proxmox and switched to Red Hat Enterprise Linux because of the price.

How was the initial setup?

The initial setup is straightforward because it is well-documented. The deployment time depends on the application. A small application can take around 20 minutes.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The cost is based on each organization's budget and infrastructure.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

The ease of moving workloads between the cloud and our data center depends on the application architecture. If the application has a monolithic infrastructure, it may be easier to move to the cloud. However, if the application is already running mostly in the data center, it may be more difficult because we would need to recreate all of the infrastructure and topology from scratch. This is because there are so many parts to consider when migrating a microservices-based application to the cloud.

For someone who wants to use an open source Linux operating system, I would recommend Rocky Linux. However, they should be aware that open source solutions do not come with the same level of support as Red Hat Enterprise Linux.

Four network team members are required to maintain Red Hat Enterprise Linux.

The Red Hat knowledge base is good and well-documented.

Red Hat Enterprise Linux is the only Linux solution that is supported for enterprise-level organizations. I recommend this solution for large organizations that want professional support for their Linux systems.


    SebastiaanVreeswijk

A stable solution that provides a complete ecosystem to organizations and has a helpful support team

  • August 29, 2023
  • Review from a verified AWS customer

What is our primary use case?

I use the product mostly for Red Hat OpenShift. We use the solution mainly for stability and to have a fallback within the Red Hat community.

How has it helped my organization?

There was a worldwide security breach, and everybody needed to patch their servers. Since we were running on Red Hat Enterprise Linux, the product patched a lot of it. It took a lot of effort out of our hands.

What is most valuable?

It is a complete ecosystem. That is its main feature. If you take all the latest products, it just works together.

What needs improvement?

The tool is very, very close. It makes some things difficult. On the other hand, that is what makes the product so stable. The product lags a bit behind in the market. The things we are running are pretty old. Yet again, that is why it is stable. The solution doesn’t switch with every new thing there is. The solution does not need to change that because that's what makes it good.

The product could run more recent tools and packages in the repositories. However, it might bring instability because they are new and less tested. I looked at CentOS, which was close to Red Hat. It had a system working, but a few months later, it didn't work again because the packages and contracts had changed. We couldn’t communicate anymore. It’s not desirable with Red Hat Enterprise Linux. We want stability. The price we pay for it is that we run on some older features.

For how long have I used the solution?

I have been using the solution on and off for the last 15 years.

What do I think about the stability of the solution?

I have no complaints regarding the tool’s stability.

What do I think about the scalability of the solution?

The product is scalable. We use the solution all the time. We use it in multiple locations. We have two physical data centers where we run it. We run it on a few 100 machines.

How are customer service and support?

The technical support is very helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used CentOS and Debian.

How was the initial setup?

The deployment is straightforward. However, there’s a learning curve to understand it. The deployment would be difficult for a newcomer, but it’s normal. We use automation tools. The deployment takes us a few minutes because we use scripts.

The solution is deployed on the cloud. However, it’s an on-premise solution from the Dutch government. We do not have control over the physical servers. We just work on virtual machines. The license fees are paid by another government agency. We take machines, and then they bill us for it.

What about the implementation team?

We used some integration for the deployment. That's why it was so fast. We use a base image as the setup, and then, on top of that, we install some extra things. It’s just about cloning an image and starting it.

The solution does require maintenance, but nothing more than the usual. We need a team of four people with Linux knowledge to maintain the solution.

What's my experience with pricing, setup cost, and licensing?

The product is on the expensive side.

Which other solutions did I evaluate?

Very early in my career, we had evaluated SUSE Linux as an alternative to Red Hat Enterprise Linux. SUSE has its own niche market now.

What other advice do I have?

We are not working in a hybrid environment. I work with the Dutch government, and the regular cloud solutions are not sufficient because of data safety.

Moving workloads between the cloud and our data center using Red Hat Enterprise Linux is not really an issue. The network connectivity is good. The data storage is fast enough. Cloud vendor lock-in is always a debatable discussion. Whatever we do, we always get vendor lock-in. We just choose what works for us at the moment.

The cost savings are mainly in time. We don't have to figure out everything if there's a priority-one issue. We can raise a ticket with the vendor and ask them to help us. It saves us costs. The savings are mostly in time because the product is not cheap. If you compare it to a free Linux OS, the total cost savings will be about the same. Our level of stress and effort is far lower. It's the real saving.

When my Red Hat Knowledgebase account works, it works fine. However, there are some issues at my company. I cannot log in sometimes. It's not Red Hat’s fault.

Look at what your priorities are. Do you want to switch fast, run the latest stuff, and be agile? Then, use open-source tools and contribute to that community. If you work for a big enterprise and mainly want stability, choose Red Hat Enterprise Linux.

I’m very happy with the solution. If someone is a technical person, they must get some training and an in-depth technical course on Red Hat Enterprise Linux. It will help them a lot. Although it is Linux, it is very different from other open-source Linux packages.

Overall, I rate the solution an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Sree VeerendraPatneedi

A robust and secure operating system with competitive pricing

  • July 13, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use Red Hat Enterprise Linux for servers. We have deployed application servers and database servers on it. We run Oracle Database, WebLogic, Apache, and JBoss on it.

How has it helped my organization?

Red Hat Enterprise Linux is very important for our organization. We are very sensitive to security.

It is not difficult to move workloads between the cloud and the data center using Red Hat Enterprise Linux. Mostly, our teams use file servers centrally, and then they use scripts so that it is done automatically in the background. Initially, they may get problems while connecting due to the security or firewall, but once the connection is established, we do not see any problem with that.

Red Hat Enterprise Linux has helped to avoid cloud vendor lock-in. I am not sure how much our organization has saved in costs by avoiding cloud vendor lock-in, but we would have saved a good amount.

What is most valuable?

It is very stable and robust. My team is very comfortable working with it for all end-to-end activities. They can work with it very easily. They prefer working through the console rather than the GUI.

Its resiliency is good. There is no doubt about that.

What needs improvement?

I don't prefer Red Hat Enterprise Linux for desktop over other options.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for a good amount of time. It has been eight to ten years.

What do I think about the stability of the solution?

It is very stable. I would rate it a ten out of ten in terms of stability.

What do I think about the scalability of the solution?

It is very scalable. I would rate it a ten out of ten in terms of scalability. It is highly available and scalable for servers.

How are customer service and support?

It is good. I do not see any challenges. I would rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We choose an operating system based on the needs and the use case. We use different operating systems for different purposes, so they are not comparable. For example, for desktops, Linux is not the best. For desktops, Microsoft Windows is the best. Similarly, if you are using any Microsoft products, such as SQL Server, Microsoft Windows is the best option. However, nowadays, we also have Microsoft products installed on Linux.

How was the initial setup?

I am not involved in its deployment and maintenance. We have a separate team with 40 to 50 people around the globe for that.

We most probably have both on-premises and cloud deployments on a private cloud, but I am not sure. Our infrastructure services team takes care of that.

What was our ROI?

We have got a good ROI, but I do not have the metrics. I would rate it an eight out of ten in terms of ROI.

What's my experience with pricing, setup cost, and licensing?

Its pricing is good and competitive.

What other advice do I have?

I would recommend it based on the use case and the budget. If it meets your needs and budget, Red Hat Enterprise Linux is the best option.

Overall, I would rate Red Hat Enterprise Linux a nine out of ten.


    reviewer2197443

Scales well, works very well for servers, and has responsive support

  • May 28, 2023
  • Review from a verified AWS customer

What is our primary use case?

We are running databases and applications on it. We are also using the Squid proxy server, NGINX, and Apache, so we are running multiple services on the servers.

We are using Red Hat Enterprise Linux eight and nine. We also use Red Hat Satellite and Red Hat Ansible Tower.

I've mostly worked with the telcos and banking sectors, and they mostly have on-prem setups. We do have a hybrid environment where we have multiple machines running on AWS. I am based in Saudi, where they are using another cloud called Din. They are running Red Hat Enterprise Linux on Din as well.

How has it helped my organization?

Their trainings should be free.

What is most valuable?

It's more stable than the other operating systems. That's why everyone is using the Red Hat Enterprise Linux platform instead of Windows on the server side.

They regularly send us updates regarding patches and security vulnerabilities. We patch our servers quarterly. Mostly, we do patching every three months. They always send us updates on our official email, so it's quite good.

What needs improvement?

It would be very good if we can easily migrate from CentOS to Red Hat. We are about to move from CentOS to Red Hat. It would be great if they can give us a free version. Otherwise, we need to purchase licenses, which are quite expensive.

For how long have I used the solution?

I've been using Red Hat Enterprise Linux for five to six years. I have only been working with Red Hat Enterprise Linux over these years.

What do I think about the stability of the solution?

Its stability is quite good. I'd rate it a nine out of ten.

What do I think about the scalability of the solution?

I'd rate it a nine out of ten in terms of scalability. It's being used in the banking center, and they are running their applications and databases on it.

We have LVM configurations, so according to the application, we can increase the disk size. The environment is quite good for my use.

How are customer service and support?

Their support is quite good, and they're responsive, but they first send us to the platform to check the issues. They don't provide direct support immediately. For a new engineer, it can be quite difficult. It would be good if they put us directly on the call in case of an emergency.

Some of the newer engineers require support in a quick manner. Those of us who have experience of six to seven years don't require the support, but in the beginning, we required support, and their support was quite good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The product selection depends on the company. Telco companies have the budget, and they are using licensed products, whereas small companies usually use the free versions of Linux. They go for Oracle Linux, CentOS, etc.

We are using CentOS and Ubuntu on some of the machines. The company wanted to go for a free product, but I told them that for any support in the future, we need a licensed product, and they are now migrating to Red Hat Enterprise Linux.

How was the initial setup?

It's best in terms of security features. We configure the templates and then we implement the CIS controls, security features, and complete patching of the server.

In terms of maintenance, Red Hat provides us with the details about the security vulnerabilities, and the engineer needs to implement all the security on the servers.

What about the implementation team?

We did it on our own.

What was our ROI?

We haven't seen an ROI.

What's my experience with pricing, setup cost, and licensing?

From a management point of view, it's quite good, but everyone is complaining that it's more expensive than the other operating systems.

What other advice do I have?

Overall, I'd rate Red Hat Enterprise Linux a nine out of ten.


    reviewer2197425

An enterprise solution with good performance, security, and support

  • May 28, 2023
  • Review from a verified AWS customer

What is our primary use case?

I'm a consultant, and our customers use this product. I work for a company that works with this product. I mostly work with Red Hat Enterprise Linux. We do designs of infrastructure projects from the bottom to the top. We install Red Hat Enterprise Linux at the system level. Based on the application requirements, we design, configure, and update the systems.

Our customers use it as a basic operating system on which they deploy applications. They have enterprise application servers such as Tomcat or custom applications that need an operating system.

I've worked with it both on-prem and on the cloud. It depends on the client. On the cloud, the cloud providers are both AWS and Azure. This also depends on the clients, but it's mostly AWS and Azure.

How has it helped my organization?

Mostly, our customers use Red Hat Enterprise Linux because of its performance and security. They want to have an operating system that is supported and secure because they don't want to spend too much time supporting a Linux version that is not enterprise. They want an enterprise product that is secure so that they don't have to think about it all the time.

It isn't difficult for our customers to move workloads between the cloud and the data center using Red Hat Enterprise Linux. The integration from on-prem to the cloud is quite easy because the operating system is the same. The operating system works the same in both places, so it's easy.

It has helped our customers avoid cloud vendor lock-in because they didn't need to buy a specific subscription from a cloud vendor or use a specific operating system from a cloud vendor and change the code of their application in relation to that. It's important to have a solution that avoids cloud vendor lock-in because they can move freely from one system to another system without any issues.

It has saved costs for our customers because it's a stable operating system, and they have no problem with security, patching, and so on. The operating system and the environment are stable. It works everywhere without any issues, so the development of the applications is not impacted by the system. Red Hat Enterprise Linux is easy to use and well-supported.

What is most valuable?

Support is most valuable. If a customer has a problem with a feature or a bug, we can open a support case for that, and the issue is resolved or taken care of. That's the main benefit of the product.

The resiliency of Red Hat Enterprise Linux is quite good.

What needs improvement?

Some low-level aspects, such as the file system support, can be improved. There are a lot of file systems that are supported by other Linux distributions. Red Hat Enterprise Linux is a little behind those. For example, BTRFS is a file system that is not supported by Red Hat.

Some of our customers use the image builder tool to build the golden image to deploy to the cloud or to build a custom image to deploy on the cloud or on-prem. The golden image created by the image builder tool is good. It's the golden image. It works without any issues. However, the build process of image builder could be improved because it's not up to the standard or at par with other tools that build the golden image. However, it's quite useful and quite easy to use. It's not a big problem, but it could be improved. There is not a lot of information about how to use it. The process is not as well documented as the other parts of Red Hat Enterprise Linux.

The knowledge base offered by Red Hat is very good, but it could be improved and made much easier to search. Currently, the best way to find an article in the knowledge base is by using Google Search. By searching on Google, we can find the right knowledge base article, but it isn't easy to find information by using the search option within the knowledge base.

For how long have I used the solution?

I've been working with Red Hat Enterprise Linux for the last four years.

What do I think about the stability of the solution?

It's very stable. I didn't have any issues with the stability of the product most of the time.

What do I think about the scalability of the solution?

Its scalability is very good. It scales very well in the right infrastructure.

How are customer service and support?

Their support is good. It's one of the best support in the IT world for a product because you always get a response for every bug or issue. Overall, I'd rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

They were using Ubuntu.

How was the initial setup?

It's straightforward. It's pretty easy to deploy Red Hat Enterprise Linux. It can be difficult based on the workflow of the client, but overall, it's pretty straightforward to deploy on the cloud environment because all cloud providers support the deployment of Red Hat Enterprise Linux. The golden image of Red Hat Enterprise Linux is compatible with every cloud provider. There is a feature in the cloud console for joining the Red Hat Enterprise Linux account with the cloud account, so you can create cloud images from the console. It's pretty easy from that.

What was our ROI?

Our customers have seen an ROI because after they choose Red Hat Enterprise Linux, they stay with the product and renew the subscription. It's a good investment for the IT department.

What's my experience with pricing, setup cost, and licensing?

Its licensing is pretty confusing. There are a lot of subscriptions, and it isn't always clear which subscription is the best, but with their support, it's easy to find the right one.

Our customers sometimes buy it directly from the cloud provider, but most of the time, they have a hybrid infrastructure, so they already have some kind of subscription, and they use that subscription on the cloud.

Which other solutions did I evaluate?

We evaluated other options, but other options don't provide the support and stability that come with Red Hat Enterprise Linux.

What other advice do I have?

To someone who is looking at open source cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would say that if they are looking for an enterprise OS on a cloud environment and they want to have some stability and security, Red Hat is the perfect match for that.

Overall, I'd rate Red Hat Enterprise Linux a nine out of ten.


    reviewer2197389

A stable and reliable product that provides great support

  • May 28, 2023
  • Review from a verified AWS customer

What is our primary use case?

Our customers use the product primarily for application servers, authentication apps, and tool servers. If a feature is available in Red Hat Enterprise Linux, they're most likely using it. The product allows us to use applications that run on open-source software. The product also provides on-site support that helps us if we have any issues.

What is most valuable?

The solution is stable and reliable. Being able to move back and forth between systems, products, and middleware is a huge boon.

What needs improvement?

The solution lacks proper documentation. There have been times when I found a document that was supposed to fix an issue, but I realized it was wrong. Then, I would send it to support, and they would fix it.

For how long have I used the solution?

Our customers have been using the solution for six or seven years.

What do I think about the stability of the solution?

The product’s stability is good. It has minimal downtime when it comes to generic deployments. Once you start adding complexity, there are other issues.

What do I think about the scalability of the solution?

The product’s scalability is good. Our customers are able to scale out thousands of instances in minimal amounts of time.

How are customer service and support?

The support team is great. I have friends that work on the support side. I can count on one hand the times I've been dissatisfied with support. Usually, when that happens, it's because it's something that either couldn't be fixed or something too old. I rate the support a nine and a half out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

My involvement in deployment depends on which systems are being deployed. My organization constantly rolls out new systems via OpenStack, on-premise, or other cloud providers. I help build their base images.

The product’s deployment is pretty straightforward. Everything we build is automated and kicked out from there. Once the base image is built, there's really not much to do.

What was our ROI?

My customers have seen an ROI from the product. They have an on-site support team that is able to help them with issues. It is important to them to have a good team of people to reach back to and to be able to work together.

Which other solutions did I evaluate?

Our customers conduct market research before any purchase. Red Hat Enterprise Linux has consistently been a top contender for us and our customers. We usually support Red Hat Enterprise Linux because our customers choose it.

The biggest push towards Red Hat Enterprise Linux is the ability to have something that's supported and open-sourced. Having transparency is important to my customers. They want to see what they're putting into production, development, and testing. It is important to the customers to see what's going on and what workloads they're handling and to know that what they're putting the workloads on will be solid and secure.

What other advice do I have?

Our customers use the solution on multiple cloud providers, mostly AWS and Azure. Our customers buy a yearly subscription for some equipment, and for short-lived instances, they do on-demand pricing within the cloud provider to buy the ones they offer.

I believe Red Hat Enterprise Linux has helped our organization avoid cloud vendor lock-in. We've been able to pretty reliably and easily lift, shift and redesign our application from on-prem to the cloud. It might not necessarily be a huge benefit for us. However, it is definitely a perk, especially in an environment where we have to go through a certain purchasing cycle and background reviews for everything. It does end up helping us.

As much as I've used Red Hat Image Builder, I really like it. Though, I've only had to build a handful of images out of it. We can't use something like Fedora, where you've got a nightly update. Red Hat Enterprise Linux is tested and reliable. Having something they can work on, develop, and use daily is helpful to our customers.

The sosreports and soscleaner developed in recent years are a huge improvement. My customers tend to be pretty fixed in their ways and what they use, so they continue to work and use things for longer than they should, but that's the beauty of Red Hat Enterprise Linux. It is supported, and we still have the necessary reach back.

Red Hat Enterprise Linux is pretty solid. It's been tested. It has its upstream counterparts that ensure that most of the bugs get worked out, and what makes it down into the final testing is strong and resilient. We've been working on moving workloads between the cloud and data center with the customers. Instead of lift and shifts, we try to redevelop their applications instead of spending $10,000 to give 32 cores in the cloud because they had 32 cores in the system.

We have a fantastic team that works with us and supports us. The team goes out of its way to help find cost savings for both us and our customers.

Overall, I rate the product a nine out of ten.