Talkdesk

What do you like best about the product?

I use it mostly for chat services with customers.

What do you dislike about the product?

Templates for chat.. it use to got to list but not you have to click extra step.

What problems is the product solving and how is that benefiting you?

I guess for ME the chat I can easily go back to previous chats by date.

What do you like best about the product?

Adding Copilot to Talkdesk has been, by far, the biggest help. There are times when the phone doesn’t connect properly, but Copilot still picks up the conversation, so we can read what the customer is saying and adjust our service accordingly.

What do you dislike about the product?

The only thing I dislike about Talkdesk is that when I’m sending a text message and a call comes in, it interrupts what I’m doing in the text. It would be great if there were an additional window or pop-up that appears when a call comes in, so I can see the call without being pulled out of the message.

What problems is the product solving and how is that benefiting you?

What I’ve noticed with Talkdesk is that it’s been solving some of our issues and benefiting me, especially since Copilot was added to help us assist our customers. It doesn’t just help by recording the call in writing; it also provides suggestions on how we can better help the customer with their issues.

What do you like best about the product?

Talkdesk is an invaluable customer service platform that integrates seamlessly with our CRM, making it easy to access customer information and provide a more efficient, personalized support experience. Having customer details readily available significantly improves call handling and overall agent productivity.

The Copilot integration has been a game changer. Talk desk allows me to quickly review previous customer calls and track valuable performance metrics, such as my average calls and CSAT scores. These insights have helped me improve my performance and better understand my impact.

What do you dislike about the product?

Occasionally, we have issues where calls don’t come through, which can affect our metrics. We gauge our service level by answering phone calls within 40 seconds, and when Talkdesk issues occur, there’s a delay in when incoming calls reach us.

What problems is the product solving and how is that benefiting you?

Talk desk has trimmed several minutes of probing for the customer's details and easily integrates with our CRM to pulls up existing tickets/cases and account. This has made call handling easier and I can focus more on resolving the customer's issues.

What do you like best about the product?

When I started working at TOTO that when I encounter talkdesk. I have work in customer service setting for year, I have never used a platform so easy to work with. With Talkdesk, you can text someone while on the phone. You get the chance to see your activities(who you talk to, or who the customer was speaking with previously)

What do you dislike about the product?

I don't like the fact that I can't see who left me a review after the call.

What problems is the product solving and how is that benefiting you?

I have not had a problem with Talk desk since I started working with TOTO. , But it benefit us as technician by managing calls easily and also route calls to the right agent

What do you like best about the product?

The feature of texting people which allows me to get info back and forth between customers quicker.

What do you dislike about the product?

Glitches on app will sometimes not allow me to take a call

What problems is the product solving and how is that benefiting you?

Able to keep track and progress of everyone's statuses so I can see which managers are available to assist me

What do you like best about the product?

I like being able to view live stats, and the chat features are useful as well.

What do you dislike about the product?

Some of the reporting is difficult to adjust to fit our company’s needs, and it often requires extra help to create.

What problems is the product solving and how is that benefiting you?

Call transferring between departments that only use chat, not phone lines.

What do you like best about the product?

I use Talkdesk daily for handling both inbound and outbound calls. I love how easy it is to navigate the app and identify each caller. The AI tool that summarizes the call notes is my favorite feature because it saves me from having to type everything out manually. Overall, I love everything about Talkdesk. The switch from Zendesk to Talkdesk proved to be efficient, and I found the initial setup to be very easy.

What do you dislike about the product?

I love everything about Talkdesk. There is not anything I dislike.

What problems is the product solving and how is that benefiting you?

I use Talkdesk daily to handle calls efficiently. It helps me identify callers and organize calls. The AI feature summarizes notes for me, making it more efficient than our previous tool.

What do you like best about the product?

I like how Talkdesk can autonomously resolve common customer inquiries without needing a live agent. It handles customer conversations naturally with human-like responses and eliminates long customer wait times by automatically resolving routing requests. The setup was fast.

What do you dislike about the product?

I think Talkdesk could improve in supporting highly complex, multi-step customer requests by implementing deeper autonomous reasoning.

What problems is the product solving and how is that benefiting you?

I use Talkdesk to autonomously resolve common customer inquiries, eliminate long wait times by automatically routing requests, and handle conversations with natural, human-like responses.

What do you like best about the product?

The integration with our other platforms

What do you dislike about the product?

I don't like the amount of steps it takes to delete conversations and not being able to delete multiple conversations at once.

What problems is the product solving and how is that benefiting you?

One of the main benefits of using Talkdesk is the co-pilot feature, which is especially helpful when it’s hard to hear customers clearly or fully understand what they’re saying.

What do you like best about the product?

I like the simpleness and find it very convenient. It's very easy to help customers through chat and email and easy to solve tickets. The initial setup is very easy.

What do you dislike about the product?

I find that it sometimes takes a while to load when I log in, taking like 30 seconds.

What problems is the product solving and how is that benefiting you?

Talkdesk helps me assist customers daily, making it very easy to help customers through chat and email and solve tickets conveniently.