Good product for legacy environment, but lacking modern features
What do you like best about the product?
I like the new per-Node cost model. It is also a very mature product with good coverage of historical / on-prem environments. The flexibility of alerting is great too. The product is easy to use with a lot of documentation available. Users also find it easy to use. It's easy to ingegrate due to on-prem database. Implementation is relatively easy too.
What do you dislike about the product?
We have issues with stability and reliability of the product sometimes. Also it's still far behind competition when it comes to Cloud and containter based monitoring, AI features and log monitoring. Customer support is not great, with support reps not looking into root causes and just trying to clear or reinstall things.
What problems is the product solving and how is that benefiting you?
SolarWindes provide in-depth monitoring of on-prem environments, servers, network devices etc. It allows us to pick up issues quickly and the product is easy to use for our users.
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