I have been managing all the users across the organization with JumpCloud, where I have been accessing their devices and their access to different portals like AWS and other applications as well.

I had a lot of users, and for the laptops, some users were using Mac and some users were using Windows machines, so I was able to assign that there itself.

With the Terraform provider and some automations, I was able to put every user directly into JumpCloud itself.

In terms of managing JumpCloud or users, I was able to manage 300 people with just two people.

The good thing about JumpCloud is having something where in a single tool, I can manage everything: users, groups, their permissions, their different applications, integrations, and the devices.

I think JumpCloud positively impacts the organization because all employees just need to remember one credential, not more than that.

For user positivity, I noticed that the users don't need to log in to all different tools.

There is always room for improvements.

I have used JumpCloud for more than a year.

The user interface was good.

Customer support was good; I was able to get prompt responses from them.

Scalability was good; I never found an issue in terms of scalability.

Customer support was good; I was able to get prompt responses from them.

Before JumpCloud, I checked Okta, AWS single sign-on and other tools as well.

It was a direct purchase.

It was managed directly with JumpCloud itself, so it was all being managed with JumpCloud.

If you are using JumpCloud, then do not use any other tool.

I think I have covered everything and I am all covered. I think this was the first one I used directly. I would rate this review an 8.

My main use case for JumpCloud is managing a fleet of Windows and Mac devices. I manage the complete life cycle of the device from imaging to offboarding using JumpCloud, so when a new employee joins the company, the device gets enrolled with JumpCloud, any apps that the user may need are automatically installed via JumpCloud, and then the device is shipped out.

Because we're in healthcare, we're all about security, and JumpCloud gives us the ability to lock down the device and make sure only approved apps are installed, which is beneficial.

Recently, JumpCloud rolled out the ability to host apps in their repo, so I no longer have to host them myself for install. I just upload them to JumpCloud and push and they're good to go. I also appreciate that JumpCloud has a remote desktop included, which makes life very easy.

I'm in a company that's fully remote, and because we have no on-site location, having a remote desktop was important to me so I can provide remote support when needed or troubleshoot when needed. Having that built-in has been very nice and made supporting my end users significantly easier.

JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.

We needed fewer employees, and by adding JumpCloud, we were able to remove the need for at least one employee because we had less hands-on device imaging.

Better management for iOS devices would be wonderful, so I could ditch a secondary MDM I use for my iOS devices that I manage. If I could bring everything to one pane, I think that would be a real improvement for me.

JumpCloud does what it does and does it very well, and there's always room for improvement. As I stated about iOS, giving them a nine is probably the best they could achieve.

I started using JumpCloud about three to three and a half years ago.

I experienced some bugginess getting joined. It did not initially recognize my microphone, and I had to reload the page a few times because it kept saying it was failing.

JumpCloud has scaled up and down with the ebb and flow of our business very well, and I have no complaints on its ability to scale or downsize as needed.

Customer service is fairly good, and sometimes it takes a little time to hear back. Service was better in the beginning, but as JumpCloud has grown, they have not leaned into their support quite as much as I hope they would. However, they do get back to you within a reasonable amount of time.

When I was onboarded, we moved from an MSP to an internal team, and the MSP was using a different MDM for each device type, whether that was iOS, Mac, or Windows. We tried to move to something that would be unified, and then eventually move to using the IDP portion of JumpCloud as well.

JumpCloud was purchased before I onboarded, so I did not handle the initial licensing. As they've rolled out new features, I have been in on the conversations on which ones to purchase and whether we needed to stick with the Platinum bundle that we were getting or if we could drop down. My manager made the purchasing decision on JumpCloud about two weeks before I joined the organization.

I did not use an implementation team.

JumpCloud delivered very strong ROI.

The biggest advice I would give to others looking into using JumpCloud is to test, because the biggest thing you can do to make sure it's going to work for your environment is to sign up for the free demo and test JumpCloud as much as possible to make sure it suits your use case. JumpCloud is a good product and it marks all the boxes that I needed it to. I would rate this review a nine out of ten.

I primarily use JumpCloud for managing multiple cloud platforms with a single set of credentials. It is utilized by my clients who work on platforms like AWS, Azure, and GCP, and who need seamless access across these. 

It helps avoid the need to manage multiple credentials by using unified credentials for various cloud accounts.

The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts. 

Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.

I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.

I have been working with JumpCloud for almost five years.

I rate the stability of JumpCloud ten out of ten. The stability has been very valuable for my customers, especially in scenarios where they are using more than one account. I often recommend AWS SSO or open-source JumpCloud for clients needing a stable solution.

The scalability of JumpCloud depends on the platform. With AWS SSO, it is ten out of ten; however, its scalability may vary with third-party tools based on subscription type, number of accounts, and users.

I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.

Neutral

The initial setup of JumpCloud is very easy. I need to download SAML configuration and integrate it with the JumpCloud platform. It's a simple process, especially with AWS providing guidance through documentation and videos.

AWS charges per user, which can be costly if I have more than ten users. Third-party platforms tend to be cheaper than AWS. However, it depends on the features I receive for the price.

For users with fewer than three accounts, you may use AWS's switch role feature instead of JumpCloud or SSO. However, for multiple cloud platforms or users, JumpCloud or SSO is advisable for managing accounts seamlessly. 

I rate JumpCloud eight out of ten based on the pricing.

My company's clients use JumpCloud to manage devices from Apple.

The most valuable feature of the solution is Windows Out of Box Experience (OOBE). The application management capabilities of the solution also work well.

For improvement, the tool should introduce more customization options.

I have been using JumpCloud for three years. My company operates as a service provider and integrator of solutions, and for JumpCloud, my company functions as its reseller. I don't know the exact version of JumpCloud I use.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a ten out of ten.

Around 5000 users in my company use the solution.

I rate the technical support a nine out of ten.

Positive

I rate the initial setup a nine on a scale of one to ten, where one is difficult and ten is easy.

The initial setup was straightforward.

JumpCloud is a SaaS solution, so it is deployed on a public cloud by AWS.

Considering from an end-to-end perspective, the deployment project takes around a month.

I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive.

There are no costs in addition to standard licensing fees.

I would tell those planning to use the solution that they get in touch with a good partner for implementation.

I rate the overall solution a nine out of ten.