NinjaOne Automated Endpoint Management

What do you like best about the product?

NinjaOne is very robust and easy to learn. Support resources are plentiful as is training. Onboard is well designed.

What do you dislike about the product?

The included remote access tool is less polished than some competitors but has the same features. NinjaOne does integrate with Splashtop and others.

What problems is the product solving and how is that benefiting you?

NinjaOne gives us better monitoring and control of our end points which is saving time and worry keeping a handle on endpoint status. The level of available information, both in aggregate and in PC level, makes decision making and resolution of issues happen more quickly

What do you like best about the product?

The ability to connect in the background to systems which allows us to gather information and also to stage software.

What do you dislike about the product?

Frequent updates. Causes delays when trying to connect to machines that may have not been online in a while.

What problems is the product solving and how is that benefiting you?

Improving efficiency of support functions

What do you like best about the product?

I appreciate Remote Access Tools overall. I also value the company’s eagerness to improve and its transparency around their feature roadmap.

What do you dislike about the product?

I’d like to see deeper integration with third-party products, as well as with Microsoft Entra.

What problems is the product solving and how is that benefiting you?

Remote access has been essential for supporting our global operations. We also use it for asset management. On top of that, patching is more straightforward, and it has helped improve performance for our service desk support.

What do you like best about the product?

I like the performance of NinjaOne. Havn't had any problems so far using the application.

What do you dislike about the product?

I would like to have more tools to assist with 3rd party password management. Also, the file transfer works well but isn't as seamless as I would like it to be.

What problems is the product solving and how is that benefiting you?

The problem NinjaOne is solving is having a reliable remote software that has extensive details for the installed user devices.

What do you like best about the product?

What I like best about NinjaOne is how it centralizes endpoint management, monitoring, and automation into a single, easy-to-use platform. I manage a diverse environment that includes Windows workstations, servers, VMware hosts, and remote users, and NinjaOne gives me complete visibility across all of them without requiring multiple management tools.
The automation capabilities have been especially valuable. I regularly use PowerShell deployment scripts, software installation and removal policies, and automated remediation tasks to reduce manual work. This has saved our team countless hours when deploying applications, auditing software inventory, enforcing configuration standards, and troubleshooting endpoint issues.

What do you dislike about the product?

Some advanced administrative tasks can feel more limited than expected. For example, certain device management actions, organization changes, and platform configurations are not always as intuitive as they could be, sometimes requiring support documentation or additional steps to accomplish what appears to be a simple task.
Reporting has improved over time, but I would still like more flexibility in creating highly customized reports and dashboards without relying on external tools or manual data exports. As an administrator responsible for audits, asset management, and compliance reporting, more advanced filtering and report-building capabilities would provide additional value.

What problems is the product solving and how is that benefiting you?

NinjaOne is solving several key IT management challenges for our organization by providing a single platform for endpoint monitoring, remote management, software deployment, patching, and asset tracking. Before implementing NinjaOne, many of these tasks required multiple tools, manual processes, or direct user interaction, which increased administrative overhead and slowed down response times.
One of the biggest benefits has been improved operational efficiency. We can remotely manage and troubleshoot devices, deploy software, run PowerShell scripts, and automate routine maintenance tasks without requiring hands-on access to endpoints. This has significantly reduced the time spent on repetitive administrative work and allowed our IT team to focus on higher-value projects.
NinjaOne also helps us proactively identify and resolve issues before they impact users. Through automated monitoring and alerting, we can quickly detect problems such as failed services, low disk space, hardware concerns, missing software, or offline devices. This proactive approach has reduced downtime and improved the overall end-user experience.

What do you like best about the product?

Simplicity and ease-of-use with detailed documentation.

What do you dislike about the product?

I dislike the greater support for windows and mac platforms above Linux platforms.

What problems is the product solving and how is that benefiting you?

Diverse array of features. My team uses the NinjaRMM resource metrics logging with automated script runs to alert for potentially critical errors.

What do you like best about the product?

It's easy to manage all of our devices, remote access, automatic updates without much effort. Device reports can be tailored to be very simple or report on every detail of the asset.

What do you dislike about the product?

Can not create a custom dashboard for ticket monitoring across multiple departments. This could be due to the way we operate and our specific wish.

What problems is the product solving and how is that benefiting you?

Pushing out updates to multiple devices. Remote access to be able to support remote users without having to travel. Being able to manage many devices with a small 2 man team.

What do you like best about the product?

The team has been phenomenal to work with -- My sales rep is Jalin Manuel and he always a phone call away. I appreciate his knowledge and have a comfort level taking him to the client.

What do you dislike about the product?

Really am not aware of any at this time.

What problems is the product solving and how is that benefiting you?

They are working very closely with myself and my client and have been able to answer any questions that arise.

What do you like best about the product?

How easy it is to review the Dashboard and the devices that are connected.

What do you dislike about the product?

The policies are a bit cumbersome to add

What problems is the product solving and how is that benefiting you?

Overall, it’s great for being able to see all the devices in one place. It helps ensure that devices stay healthy and patched. I haven’t tried it yet, but I believe it can also add software to all devices remotely—I'll be trying that soon.

What do you like best about the product?

We've been using NinjaOne as our primary RMM platform, and it's made supporting our clients much easier. The remote access is fast and reliable, so we can jump into a user's PC, fix the issue, and run scripts without wasting time. We also use it for patch management, software deployment, and automating routine tasks, which has cut down on a lot of manual work. The interface is straightforward, so finding devices or checking alerts is quick, and new techs can pick it up without much training. It integrates well with the rest of our MSP tools, performs consistently, and has definitely saved us time and money by making our team more efficient. Whenever we've needed support, the response has been helpful, and the automation and alerting already make day-to-day management easier.

What do you dislike about the product?

There isn't much to dislike about NinjaOne. I woud just say the more advanced automation features like scripting can take time to learn but no deal-breakers.

What problems is the product solving and how is that benefiting you?

Even as a newer tech I have used NinjaOne the most. I can retrieve recovery keys for clients who have BitLocker issues, I can remote in and install software, configure printers for users and even operate in the background to not interrupt their work. NinjaOne has resulted in much less downtime because of this.