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Unified Dashboard with Powerful Alerting & Scripting
What do you like best about the product?
Unified Dashboard ,Alerting & Scripting
What do you dislike about the product?
a little heavy and slows down your computer
What problems is the product solving and how is that benefiting you?
Schedule Updates, on the schedule you want. Schedule Scripting, installations and uninstallations, etc.
Powerful Automation Makes Deployment and Self-Service a Breeze
What do you like best about the product?
The automation part of the platform is really powerful and helpful to our technicians. Software deployment and self service automations via the sys tray icon are great.
What do you dislike about the product?
I think patching automation fixes can be improved / implemented and further RMM alert integration.
What problems is the product solving and how is that benefiting you?
Being able to write custom scripts and accurately deploy them with custom alerting setup.
Remote support has become faster and unified device management saves time across sites
What is our primary use case?
How has it helped my organization?
NinjaOne has positively impacted my organization by providing an easier way to deploy machines, manage them, troubleshoot, and assist people.
Since using NinjaOne, I have noticed that ticket response times are lower because we are able to remote into the computer and assist quicker.
What is most valuable?
The best features NinjaOne offers are easy management, easy device location, good integration of our inventory system, and an easy way to remote into machines for troubleshooting and support.
The inventory integration with our system Reftab and the remote access features make my job easier. When a machine gets added to NinjaOne, it also goes to Reftab, and it syncs for organizations and different locations, allowing us to remote into any machine for troubleshooting and support.
What needs improvement?
To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.
For how long have I used the solution?
I have been using NinjaOne for two years.
What do I think about the stability of the solution?
NinjaOne is stable.
What do I think about the scalability of the solution?
The scalability of NinjaOne is quite good. We have already deployed it in a large environment, and we have not experienced any issues.
How are customer service and support?
NinjaOne's customer support is good.
Which solution did I use previously and why did I switch?
Before NinjaOne, we used other solutions that simply were not adequate for the number of machines we have.
What was our ROI?
I have seen a return on investment, specifically in time saved. It has saved us a decent amount of time per week.
Which other solutions did I evaluate?
Before choosing NinjaOne, I evaluated other options including Kanji, Atera, and other similar solutions.
What other advice do I have?
NinjaOne is good software. There are other options available, but this one is quite good for the price and integrates with many different software solutions. I would rate this product a 9 out of 10.
Efficient Remote Management with Powerful Automation
What do you like best about the product?
What I like best about NinjaOne is its simplicity and efficiency. It offers a clean, intuitive interface combined with powerful automation and reliable remote management, making day-to-day IT operations faster and easier to manage.
What do you dislike about the product?
One downside of NinjaOne is that some advanced features and customisation options are more limited compared to larger, more complex platforms. Additionally, reporting and fine-grained control can sometimes feel less flexible for more demanding environments.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving several key problems for us:
Proactive monitoring: It detects issues before they impact users, reducing downtime.
Automation of routine tasks: Updates, patches, and maintenance run automatically, saving time.
Centralised IT management: Everything can be managed from one dashboard, improving visibility and control.
Faster response to incidents: Remote management tools let us fix issues without needing to be onsite.
Benefits: These solutions have increased our operational efficiency, reduced support costs, improved system reliability, and allowed the IT team to focus on higher-value projects instead of repetitive tasks.
Proactive monitoring: It detects issues before they impact users, reducing downtime.
Automation of routine tasks: Updates, patches, and maintenance run automatically, saving time.
Centralised IT management: Everything can be managed from one dashboard, improving visibility and control.
Faster response to incidents: Remote management tools let us fix issues without needing to be onsite.
Benefits: These solutions have increased our operational efficiency, reduced support costs, improved system reliability, and allowed the IT team to focus on higher-value projects instead of repetitive tasks.
Intuitive, Fast Endpoint Management with Powerful Automation
What do you like best about the product?
NinjaOne stands out thanks to its user-friendly interface, strong automation, and dependable remote access. It makes endpoint management simpler and cuts down on manual effort, and its reporting tools help me keep better oversight and efficiency in day-to-day IT operations.
What do you dislike about the product?
NinjaOne is a strong product overall, but I wish the advanced customization and reporting were more flexible. The initial setup can take some time, and the pricing may feel a bit high for smaller teams.
What problems is the product solving and how is that benefiting you?
NinjaOne makes endpoint management easier by bringing key operations into one centralized place and automating routine tasks such as patching and monitoring. As a result, there’s less manual work, downtime is kept to a minimum, and overall efficiency and productivity improve.
Powerful Endpoint Management with Minor Policy Limitations
What do you like best about the product?
NinjaOne stands out because it centralizes endpoint management, patching, and remote support in a single platform, making IT operations faster and easier.”
“The automation, integrations, and AI-based patch intelligence provide real time savings and strong operational value.
“The automation, integrations, and AI-based patch intelligence provide real time savings and strong operational value.
What do you dislike about the product?
What I dislike most is the rigid one-policy-per-device rule and the limited reporting capabilities, which make complex setups harder to manage.
Also, alert tuning can be frustrating, and the mobile app lacks the full functionality of the desktop version.
Also, alert tuning can be frustrating, and the mobile app lacks the full functionality of the desktop version.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of tool sprawl by consolidating endpoint management, patching, and remote access into one platform. The main benefit is a massive reduction in manual work, saving hours every week.
Clear, User-Friendly Product That Delivers
What do you like best about the product?
Some clear and use friendly good products
What do you dislike about the product?
Nothing at this moment because all part is good
What problems is the product solving and how is that benefiting you?
Some about the security of the system client
NinjaOne is a good RMM tool that is still maturing
What do you like best about the product?
Ninja does a good job managing a large number of workstations for our organization. We rely on its scripts and automations to handle more work than would be possible if we were manually updating systems or resolving issues. It not only works well for managing our Windows computers, but it also ties into our existing systems so alerts and tickets show up in the channels we already use.
What do you dislike about the product?
NinjaOne’s interface isn’t as easy to navigate as other RMM tools. They’ve opted for a minimalist UI, with the idea that automation will reduce the need for sprawling spreadsheets of information. I understand the goal, but I still spend most of my time working in the more classic layout rather than using Ninja’s dashboards.
What problems is the product solving and how is that benefiting you?
NinjaOne provides me with the ability to quickly deploy custom scripts to install and manage my software stack to dissimilar network environments. It's collecting information about workstations and servers that allows me to easily see computer status and be alerted to potential problems.
Very Helpful, Easy-to-Use Remote Management Tool
What do you like best about the product?
Remote Management Tool is very helpfull and easy to use
What do you dislike about the product?
You cannot reach anyone at any time. Plus, the license number and expiration date are not shown on the portal.
What problems is the product solving and how is that benefiting you?
Computer assessment and management
Reliable Automation and Patching with Top-Notch Support
What do you like best about the product?
The powerful automation and patching is very reliable with NinjaOne. It’s very easy to deploy scripts. It’s a modern OS with great customer support. The training was also top notch. We felt very comfortable with NinjaOne.
What do you dislike about the product?
The reporting and dashboard aspect of NinjaOne is not the best. It’s not as flexible as we would like. Overall, these issues are not significant or major issues.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for monitoring, patching, scripting, and remote access. We can do all of this in a single platform.
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