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324 reviews
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4-star reviews ( Show all reviews )

    BijayKumar

Has supported seamless dashboard collaboration and large data handling while offering room to lower certification costs

  • October 24, 2025
  • Review from a verified AWS customer

What is our primary use case?

I had some experience with ThoughtSpot. It was a very limited use case, as I was just a part of a POC, so I cannot really comment.

What is most valuable?

Different BI tools have their strengths and weaknesses. If you take Tableau, it has very adjustability. You can make any kinds of dashboards in Tableau, and you can do many things. If you take Power BI, it has a good background of Microsoft helping it with its Microsoft services. So, different tools have different plus points. The point which I found to be a strength point for Domo was collaboration while building dashboards and pipelines, and the volume of data it used to handle. Domo has its own place in the market, but I would suggest the certification costs and the pricing for clients needs to be reduced a little. Otherwise, it's a good tool.

It's very consumer-friendly, and it adopted the GenAI features very quickly. I would measure Domo and ThoughtSpot on a similar scale, so there's a limited difference.

When researching new data, you need some machine which helps us scout through the entire data and give us basic insights. It takes very little time for us to gauge the kind of data it is, its nature, quality, and makes quality check and governance easy. Testing becomes easy, and if I have some questions for ad-hoc analysis, that becomes easy on ThoughtSpot, so that is very handy in those areas. It's not actually developed for developers; it is developed more for a middle to senior level, considering the conversational AI features.

I have used that feature, and that was very handy, but in an actual case scenario, you would not use that too much because you don't know the kind of formulas which have been used in the background. There are chances that it might hallucinate or build some different formulas than what you are expecting as a developer. Although it's a very nice feature to have, I don't think that is something which can survive alone.

What needs improvement?

There should be a free version of it for people to learn easily so that they get adapted easily and get used to supporting the Domo community, which is something very important.

The certification costs and the pricing for clients needs to be reduced a little.

You need to have someone working on the back end.

For how long have I used the solution?

I have been working in this field for close to four and a half years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

I'm not sure about its scalability; I have no real-time experience on that.

How are customer service and support?

I did not actually reach out much to the Domo support, but a few seniors of mine who reached out found it satisfactory.

They had a good experience with Domo.

We can rate them 9 or 10 for their support, and we never had any complaints.

ThoughtSpot customer service is slightly slower than what I expected. I had reached out to them for some reason, and there was a slight delay. I got a response from them maybe two weeks later, but they resolved my issue the moment they got back to it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This was just a POC, and I never sold or tried selling ThoughtSpot to anyone, although I tried selling Domo.

How was the initial setup?

It's straightforward. I did my architect certification in ThoughtSpot, and it's straightforward to set up and work on it.

I have done my certification, so I know that there is an on-prem version of it. I did the cloud one, the cloud architect one, so it is pretty straightforward, and it's basically plug-and-play.

Which other solutions did I evaluate?

Different BI tools have their strengths and weaknesses. If you take Tableau, it has very adjustability. You can make any kinds of dashboards in Tableau, and you can do many things. If you take Power BI, it has a good background of Microsoft helping it with its Microsoft services. So, different tools have different plus points.

What other advice do I have?

It's okay to use the company name GoodRx.

I recently moved into data engineering, but prior to this, I was a senior analyst at blend360.com.

I did not do a real-time case on predictive analysis on ThoughtSpot, so I cannot give you a right answer.

Domo features I have not really been exposed to, so I cannot comment on Domo. ThoughtSpot is good for scouting and learning, but that cannot be used as a base for production items. So, I cannot really compare on that scale.

It's not the best for ThoughtSpot.

I rate ThoughtSpot a six out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Sreetej Reddy

Empowers efficient report generation and quick data processing while reducing developer dependency

  • July 28, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am currently simultaneously working with Power BI, ThoughtSpot, Snowflake, and Postgres as the products and solutions. ThoughtSpot is deployed on AWS.

It was implemented as a POC model because we previously used Oracle-based business intelligence, such as OAC. Due to cost considerations, we moved to Power BI, which is working fine currently. Because of recent advancements, ThoughtSpot is excellent at processing huge amounts of data. Where Power BI lacks processing compute power, we conducted a POC to check the accuracy and design capabilities of the dashboards. We worked on ThoughtSpot, tried to replicate existing reports, reconcile them, and then implemented it for one project.

What is most valuable?

The best feature is usability from the customer and client perspective. Usually, we would need a dedicated developer for creating reports in Power BI. However, ThoughtSpot is really easy to work with. The connectivity is easy with other databases, and the amount of data it consumes and the generation power is impressive. In Power BI, refreshing the same amount of data takes almost half an hour, while in ThoughtSpot it takes approximately 10-15 seconds.

Once all the datasets and configurations are set up, the usability in ThoughtSpot is excellent. Users can utilize NLQ and get quality results. The entire dashboard functionality is superior compared to Power BI's Q&A and recently introduced Co-pilot, as ThoughtSpot understands the data better.

We have seen areas where improvements are needed for predictions with natural language search. While we can derive normal Gaussian curve predictions, there are additional aspects that could be enhanced.

What needs improvement?

AI-driven insights in ThoughtSpot have not been implemented yet as our organization has not approved releasing the data to AI. This process is still pending approval.

The prediction model needs improvement. While NLQ is working perfectly fine and the data understanding capabilities of ThoughtSpot are good, there is room for improvement. Compared to Oracle's DV or Microsoft Power BI, it is more advanced. However, when implementing it for finance, general ledger, profit and loss, and balance sheet applications, we faced some challenges as these areas require very accurate data.

For how long have I used the solution?

I have been using ThoughtSpot for approximately six months.

What was my experience with deployment of the solution?

There were no challenges with the initial setup of ThoughtSpot. It was straightforward.

What do I think about the stability of the solution?

We have not experienced any glitches or downtimes with ThoughtSpot. After delivery, we haven't received any negative feedback from our brokers.

What do I think about the scalability of the solution?

We haven't attempted to scale it up because it's being used by a small group. Scaling might be necessary when we implement it for bigger projects.

How are customer service and support?

We have not yet required technical support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

The initial setup of ThoughtSpot was straightforward. It would be beneficial if ThoughtSpot had an integration tool for migration purposes. For example, when moving from Oracle-based analytics to ThoughtSpot or from Power BI to ThoughtSpot, a tool that could pull in all connections, understand the design in Power BI, and replicate it in ThoughtSpot would be valuable. This would eliminate most migration challenges, make the process smoother, and require less manpower.

How was the initial setup?

The initial setup of ThoughtSpot was straightforward.

What about the implementation team?

I handled the deployment myself and purchased ThoughtSpot from the vendor.

What was our ROI?

Compared to Power BI, ThoughtSpot is more expensive. This is why we haven't implemented it for most projects currently. Based on our implementation in one project, we are trying to raise more funding to expand its use.

Which other solutions did I evaluate?

The main difference is the heavy reliance on developers for visualization development and data modeling in other technologies compared to ThoughtSpot. Additionally, the in-memory computation power is significantly lower in competitor products. Oracle DV has recently gained attention due to its predictive model capability and flexible design options.

What other advice do I have?

ThoughtSpot is quite intuitive. We haven't used it for workflows yet as most workflows and pipelines are developed in Snowflake using Snowpipe and PL/SQLs. The main benefit is the reduced dependency for generating reports.

Two major benefits are the reduced reliance on developers to get accurate data and the impressive data processing capabilities.

The organization-level setup is straightforward, and the integration with AD server is seamless. The SSO configurations work smoothly.

It would be beneficial to have more variety of visuals included in ThoughtSpot, though the current offerings perform adequately.

The in-memory computing and NLQ capabilities are significant advantages compared to other technologies in the market.

On a scale of 1-10, I rate ThoughtSpot an 8.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Subhan Bhanu

AI-driven insights improve data exploration and streamline report creation

  • April 25, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am working for a telecommunication company where we use ThoughtSpot to create monthly, weekly, and daily ad hoc reports for business needs. We work for both B2B and B2C, creating various KPIs on sales performance. We generate data dumps for backend data models, enabling users to create their own reports, which helps steer business initiatives, plan marketing campaigns, and manage incentives for teams.

What is most valuable?

ThoughtSpot's powerful AI-driven engine is very beneficial. When I upload a data dump, AI analytics suggest possible data visualizations and insights, which I can pin to dashboards or live boards for modification. Its ability to turn English queries into coding tasks enhances data exploration. Additionally, it integrates well with many databases and platforms like Teams, Slack, and Jira, simplifying user management and role-level security.

What needs improvement?

ThoughtSpot lacks an intermediate layer for data loading, unlike Qlik, which affects dashboard stability when the database has issues. The platform also has fewer formulas and functions compared to Power BI and Qlik, limiting the creation of complex functions directly within ThoughtSpot.

For how long have I used the solution?

I have been working with ThoughtSpot for four and a half years.

What was my experience with deployment of the solution?

I experienced a straightforward deployment of ThoughtSpot. It connects directly via ODBC to any database and doesn't require maintenance once set up.

What do I think about the stability of the solution?

ThoughtSpot is stable, although any issues in the connected database can affect its dashboard functions.

What do I think about the scalability of the solution?

The scalability of ThoughtSpot is good. As our data has grown, I have validated huge datasets and complex models without significant issues.

How are customer service and support?

I have escalated several questions to ThoughtSpot's technical support, which has helped resolve connection glitches and other issues. I would rate the technical support eight out of ten. When issues occur, they assist effectively.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously migrated from Qlik to ThoughtSpot because Qlik was very expensive. The management decided to switch, and I was not involved in the evaluation process.

How was the initial setup?

The initial setup of ThoughtSpot was straightforward, taking about half an hour to one hour with no complex challenges encountered.

What was our ROI?

ThoughtSpot saves a significant amount of time compared to other tools and is very user-friendly.

What other advice do I have?

The recommendation to potential users is to consider the size and specific requirements before choosing ThoughtSpot. I rate ThoughtSpot nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    reviewer2686410

Using intuitive UI and UX features enables effective marketing report visualizations, and the alerting system supports timely KPI monitoring

  • April 02, 2025
  • Review from a verified AWS customer

What is our primary use case?

Currently, our company is using ThoughtSpot for marketing reporting. We build reports based on the tables in the cloud, utilizing the outlet views for ThoughtSpot, which then visualizes them. The system includes filters, aggregation levels, time periods, and a lot of marketing KPIs, such as coupon views and incentivized spend.

What is most valuable?

I very much like the UI and UX of ThoughtSpot. The visualization and user experience are very nice. They frequently add new features, and my favorite is the alerting system that allows you to set up alerts on the KPIs. This alerting feature is very beneficial for our company at the moment, and we use it extensively. Additionally, ThoughtSpot is much easier to work with and maintain than other BI solutions, and it significantly reduces costs related to manual labor.

What needs improvement?

There are a few areas where ThoughtSpot could improve. A crucial feature we needed is missing, which involves restricting views of certain KPIs when users select conflicting parameters. We had to create a workaround, which impacted performance by loading pinboards slowly. Disabling drill-down features without affecting sorting in tables is another issue. Also, the process to push new feature requests is lengthy and requires a lot of upvotes, even if you have dedicated support.

For how long have I used the solution?

I have used the solution for a year and a half now.

What do I think about the stability of the solution?

We had a situation where a missing ThoughtSpot feature required us to implement a workaround. This workaround consumed a lot of resources and led to reduced performance, with pinboards loading for approximately two minutes for each filter criterion. We had to add extra resources to resolve this issue, which increased our costs significantly.

What do I think about the scalability of the solution?

I do find ThoughtSpot scalable. There are so many opportunities for them to implement additional features.

How are customer service and support?

I find ThoughtSpot's technical support to be quick with responses, but they are not always helpful. We have dedicated support contacts for our company, but pushing through features we need requires long processes and upvotes on their website despite the support. Overall, I would rate the technical support as six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In my personal experience, I have worked with Power BI from Microsoft and a custom solution called Qlik for reporting. There was also another custom solution called GetHandsome, which no longer exists.

How was the initial setup?

The initial setup takes time to understand, but there was nothing extremely complex or complicated.

What was our ROI?

While there is no straightforward way to calculate the ROI of ThoughtSpot, it reduces costs by minimizing the manual labor required for reporting.

What's my experience with pricing, setup cost, and licensing?

The pricing is on the higher end but reasonable for what ThoughtSpot offers.

Which other solutions did I evaluate?

I have worked with Power BI and a custom reporting solution called Qlik.

What other advice do I have?

Overall, I rate ThoughtSpot as an eight out of ten. I recommend it because it is easy, clean, and nice to work with, despite some rules to consider. It is easier to work with compared to Power BI and does not require a complex skill set to create visualizations. Based on my experience, I would rate the product an overall eight out of ten.


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