Docebo Learning Platform - NA
Docebo NA IncReviews from AWS customer
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First Year with Docebo
What do you like best about the product?
I like how the system has enabled us to make our content available for purchase. I also really like how they have given us the tools to best configure our site, and it doesn't really require someone to be a software engineer in order to make changes. I also like how the company is constantly improving the system and providing features that help make the platform better. The staff have been great at making themselves available and really listens to us when we have concerns and suggestions. The introduction of the Chat functionality has been the greatest addition to the platform. There are many times we have questions that can be answered in 5/10 minutes rather than a continuous back and forth within a zendesk ticket.
What do you dislike about the product?
The LMS platform lacks some basic features that are very important and seen as a necessity within the training world. For example:
- Users being able to print their own transcripts
- Being able to assign content with a due date (and have visual reminders for users to know when training is becoming due/overdue
- Easy exception reports for users that have the ability to see reports
- Tracking of multiple completions of a training - every time someone takes a course, the completion is recorded onto a user's activities (even if the same course was done 10 times, it should reflect that the course was taken 10 times)
- A user being able to take a course multiple times and having a different score be reported each time (this is something we can update within the configuration files of the SCORM package, but many other LMS platforms are able to support this functionality without additional editing of SCORM config files)
The inability to have a tiered-like permission of power users that are able to manage other power users.
I always feel like the knowledge base is lacking. Like ever article is a basic high level introduction to each topic, and not necessarily an in depth guide to help make administrators experts in the platform.
Despite putting all of our team's emails into the platform to receive correspondence from Docebo (like Customer Success Newsletters), we still cannot seem to get everyone to consistently receive the same correspondence from Docebo.
- Users being able to print their own transcripts
- Being able to assign content with a due date (and have visual reminders for users to know when training is becoming due/overdue
- Easy exception reports for users that have the ability to see reports
- Tracking of multiple completions of a training - every time someone takes a course, the completion is recorded onto a user's activities (even if the same course was done 10 times, it should reflect that the course was taken 10 times)
- A user being able to take a course multiple times and having a different score be reported each time (this is something we can update within the configuration files of the SCORM package, but many other LMS platforms are able to support this functionality without additional editing of SCORM config files)
The inability to have a tiered-like permission of power users that are able to manage other power users.
I always feel like the knowledge base is lacking. Like ever article is a basic high level introduction to each topic, and not necessarily an in depth guide to help make administrators experts in the platform.
Despite putting all of our team's emails into the platform to receive correspondence from Docebo (like Customer Success Newsletters), we still cannot seem to get everyone to consistently receive the same correspondence from Docebo.
What problems is the product solving and how is that benefiting you?
We have solved the problem of us being able to provide our content to all clients within our organization. In the past, our training content was only available if a client purchased a Subscription into our platform. The eCommerce functionality of the site has enabled us to reach many more clients who maybe were not able to purchase a full subscription in the past.
A big benefit we have realized with this, is the ability to provide special unique domains to different users that we didn't realize in the past. For example, we found this need to train the clients of our own clients, because clients were providing services provided by our company to their own clients. There is a need to train those extended clients, we have been able to create a special platform that allows users to register into and be provided with the training they need. This was something we could have never supported with our previous LMS.
A big benefit we have realized with this, is the ability to provide special unique domains to different users that we didn't realize in the past. For example, we found this need to train the clients of our own clients, because clients were providing services provided by our company to their own clients. There is a need to train those extended clients, we have been able to create a special platform that allows users to register into and be provided with the training they need. This was something we could have never supported with our previous LMS.
Recommendations to others considering the product:
It is a great platform, especially when it is used as an extended enterprise LMS. You have to stay on top of the changes they make on a weekly basis, but these updates are always a part of the continuous improvements of the system.
A warming & welcoming experience!
What do you like best about the product?
Easy to use interface, and a very supportive customer success manager Shaune Peebles!
What do you dislike about the product?
Mobile & tablet compatibility using browsers, rather than just the Go Learn app.
What problems is the product solving and how is that benefiting you?
Streamlined our office staff onboarding training, and the record-keeping for running reports on progress.
Is getting better
What do you like best about the product?
Success Manager and Help desk are always available and fast responses
What do you dislike about the product?
price, the platform is still rigid in personalization and UX
What problems is the product solving and how is that benefiting you?
I can Update all my trainer WW and keep track of their steps
Great support to our daily need and constant inspiration to improve my job!
What do you like best about the product?
The Docebo team is always ready to help me and to support my daily requests with patience and professionalism.
They give me many sources of inspiration to improve every time.
Monthly updates are perfect for keeping in touch and following the operational flow.
They give me many sources of inspiration to improve every time.
Monthly updates are perfect for keeping in touch and following the operational flow.
What do you dislike about the product?
The platform sometimes is very rigid in terms of graphic, colours and possibility to personalize.
What problems is the product solving and how is that benefiting you?
We have a digital platform to train all our employees, salesforce, clients, and customers about our brand and products.
Our goal is to let them all feel involved and become real brand lovers, know brand pillars, mission, philosophy, and products better.
We are creating a platform that has the goal to be functional but also user-friendly, exciting, and involving.
Docebo is helping the brand and me to reach our goal.
Our goal is to let them all feel involved and become real brand lovers, know brand pillars, mission, philosophy, and products better.
We are creating a platform that has the goal to be functional but also user-friendly, exciting, and involving.
Docebo is helping the brand and me to reach our goal.
Docebo provides a flexible platform to create a learning hub that is professional and engaging
What do you like best about the product?
You build the environment you want for your learners. Using modules and editing tools, administrators are able to customize a learning site that mirrors what our users see in the "outside world." Informal learning, courses and content all combine in a way that drives interest and engagement.
What do you dislike about the product?
Docebo lacks some of the course management of other systems. The focus on content and engaging learning environment are the trade off for reduced management/reporting capabilities.
What problems is the product solving and how is that benefiting you?
Transitioning to self-guided learning, higher expectations for information sharing, easy creation of microlearning, opening the platform to contributers from across the company who need minimal training to share their own content.
Recommendations to others considering the product:
Set up a sandbox instance prior to purchasing to get a feel for what you're trying to create and get buy in. Take time to document all your processes and needs before purchasing and test if possible.
I almost feel like this is an LMS that doesn't even require training
What do you like best about the product?
Docebo is very intuitive, I've found that with almost everything I've tried to do, it has been self explanatory, this is a vast improvement over the system it has replaced.
What do you dislike about the product?
Would have like to see more customization in terms of the way the front page looks, at the moment it feels very limited and dependent on Docebo, which helps with simplicity but does limit the possibilities somewhat.
What problems is the product solving and how is that benefiting you?
Replaced an old, unintuitive overly complicated, unreliable LMS with Docebo which is much more reliable and much more intuitive. The documentation and support is also far better.
Transforming Learning & Development within our Business
What do you like best about the product?
Easy to use - I'm no e-learning expert but within a short space of time, I was publishing content, designing quizzes and creating video content.
What do you dislike about the product?
It can take a bit of time to get your head around some of the navigation, but once you've practised, it becomes easy.
What problems is the product solving and how is that benefiting you?
We're making significant improvements to our on-boarding process through the provision of training and assessment. This has helped us reduce the amount of time it takes from a person applying to join, to becoming and active employee.
Recommendations to others considering the product:
Reach out to existing users to fully understand their experience.
A platform that is easy to deploy and manage, and offers consistent user experience!
What do you like best about the product?
Easy to deploy and administer
Consistently updated
Dedicated and concerned customer success manager
Consistently updated
Dedicated and concerned customer success manager
What do you dislike about the product?
Handling of requests for incorporating new 'wanted' features on the roadmap
What problems is the product solving and how is that benefiting you?
We use Docebo to impart digital learning to our customers.
Docebo is user friendly!
What do you like best about the product?
The upside of docebo is how easy it is to navigate and the gifs on the instruction pages are engaging and easy to follow.
What do you dislike about the product?
I dislike that the mobile app is not developed to make purchases on.
What problems is the product solving and how is that benefiting you?
We are solving the flexibility to edit details without a computer savvy person.
HR Coordinator
What do you like best about the product?
I like the customization aspect of being able to add/remove features tailored to our company.
What do you dislike about the product?
There are still a few things that our company would like to have to make it more beneficial to our employees.
What problems is the product solving and how is that benefiting you?
It allowed us to create a community where our employees, especially our service electricians to utilize this training platform to share experiences and learn from each other. It has also allowed us to streamline and document mandatory training for all employees.
Most problems we experience have been resolved in a timely manner for the most part. However, a problem we are currently solving is specifically with the mobile app. There are features such as the Q&A feature that would be extremely beneficial for our company and yet, it does not seem that it is something Docebo may be adding in the near future.
Most problems we experience have been resolved in a timely manner for the most part. However, a problem we are currently solving is specifically with the mobile app. There are features such as the Q&A feature that would be extremely beneficial for our company and yet, it does not seem that it is something Docebo may be adding in the near future.
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