I use the product mostly for Red Hat OpenShift. We use the solution mainly for stability and to have a fallback within the Red Hat community.
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A stable solution that provides a complete ecosystem to organizations and has a helpful support team
What is our primary use case?
How has it helped my organization?
There was a worldwide security breach, and everybody needed to patch their servers. Since we were running on Red Hat Enterprise Linux, the product patched a lot of it. It took a lot of effort out of our hands.
What is most valuable?
It is a complete ecosystem. That is its main feature. If you take all the latest products, it just works together.
What needs improvement?
The tool is very, very close. It makes some things difficult. On the other hand, that is what makes the product so stable. The product lags a bit behind in the market. The things we are running are pretty old. Yet again, that is why it is stable. The solution doesn’t switch with every new thing there is. The solution does not need to change that because that's what makes it good.
The product could run more recent tools and packages in the repositories. However, it might bring instability because they are new and less tested. I looked at CentOS, which was close to Red Hat. It had a system working, but a few months later, it didn't work again because the packages and contracts had changed. We couldn’t communicate anymore. It’s not desirable with Red Hat Enterprise Linux. We want stability. The price we pay for it is that we run on some older features.
For how long have I used the solution?
I have been using the solution on and off for the last 15 years.
What do I think about the stability of the solution?
I have no complaints regarding the tool’s stability.
What do I think about the scalability of the solution?
The product is scalable. We use the solution all the time. We use it in multiple locations. We have two physical data centers where we run it. We run it on a few 100 machines.
How are customer service and support?
The technical support is very helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The deployment is straightforward. However, there’s a learning curve to understand it. The deployment would be difficult for a newcomer, but it’s normal. We use automation tools. The deployment takes us a few minutes because we use scripts.
The solution is deployed on the cloud. However, it’s an on-premise solution from the Dutch government. We do not have control over the physical servers. We just work on virtual machines. The license fees are paid by another government agency. We take machines, and then they bill us for it.
What about the implementation team?
We used some integration for the deployment. That's why it was so fast. We use a base image as the setup, and then, on top of that, we install some extra things. It’s just about cloning an image and starting it.
The solution does require maintenance, but nothing more than the usual. We need a team of four people with Linux knowledge to maintain the solution.
What's my experience with pricing, setup cost, and licensing?
The product is on the expensive side.
Which other solutions did I evaluate?
Very early in my career, we had evaluated SUSE Linux as an alternative to Red Hat Enterprise Linux. SUSE has its own niche market now.
What other advice do I have?
We are not working in a hybrid environment. I work with the Dutch government, and the regular cloud solutions are not sufficient because of data safety.
Moving workloads between the cloud and our data center using Red Hat Enterprise Linux is not really an issue. The network connectivity is good. The data storage is fast enough. Cloud vendor lock-in is always a debatable discussion. Whatever we do, we always get vendor lock-in. We just choose what works for us at the moment.
The cost savings are mainly in time. We don't have to figure out everything if there's a priority-one issue. We can raise a ticket with the vendor and ask them to help us. It saves us costs. The savings are mostly in time because the product is not cheap. If you compare it to a free Linux OS, the total cost savings will be about the same. Our level of stress and effort is far lower. It's the real saving.
When my Red Hat Knowledgebase account works, it works fine. However, there are some issues at my company. I cannot log in sometimes. It's not Red Hat’s fault.
Look at what your priorities are. Do you want to switch fast, run the latest stuff, and be agile? Then, use open-source tools and contribute to that community. If you work for a big enterprise and mainly want stability, choose Red Hat Enterprise Linux.
I’m very happy with the solution. If someone is a technical person, they must get some training and an in-depth technical course on Red Hat Enterprise Linux. It will help them a lot. Although it is Linux, it is very different from other open-source Linux packages.
Overall, I rate the solution an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
A robust and secure operating system with competitive pricing
What is our primary use case?
We use Red Hat Enterprise Linux for servers. We have deployed application servers and database servers on it. We run Oracle Database, WebLogic, Apache, and JBoss on it.
How has it helped my organization?
Red Hat Enterprise Linux is very important for our organization. We are very sensitive to security.
It is not difficult to move workloads between the cloud and the data center using Red Hat Enterprise Linux. Mostly, our teams use file servers centrally, and then they use scripts so that it is done automatically in the background. Initially, they may get problems while connecting due to the security or firewall, but once the connection is established, we do not see any problem with that.
Red Hat Enterprise Linux has helped to avoid cloud vendor lock-in. I am not sure how much our organization has saved in costs by avoiding cloud vendor lock-in, but we would have saved a good amount.
What is most valuable?
It is very stable and robust. My team is very comfortable working with it for all end-to-end activities. They can work with it very easily. They prefer working through the console rather than the GUI.
Its resiliency is good. There is no doubt about that.
What needs improvement?
I don't prefer Red Hat Enterprise Linux for desktop over other options.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for a good amount of time. It has been eight to ten years.
What do I think about the stability of the solution?
It is very stable. I would rate it a ten out of ten in terms of stability.
What do I think about the scalability of the solution?
It is very scalable. I would rate it a ten out of ten in terms of scalability. It is highly available and scalable for servers.
How are customer service and support?
It is good. I do not see any challenges. I would rate their support a nine out of ten.
Which solution did I use previously and why did I switch?
We choose an operating system based on the needs and the use case. We use different operating systems for different purposes, so they are not comparable. For example, for desktops, Linux is not the best. For desktops, Microsoft Windows is the best. Similarly, if you are using any Microsoft products, such as SQL Server, Microsoft Windows is the best option. However, nowadays, we also have Microsoft products installed on Linux.
How was the initial setup?
I am not involved in its deployment and maintenance. We have a separate team with 40 to 50 people around the globe for that.
We most probably have both on-premises and cloud deployments on a private cloud, but I am not sure. Our infrastructure services team takes care of that.
What was our ROI?
We have got a good ROI, but I do not have the metrics. I would rate it an eight out of ten in terms of ROI.
What's my experience with pricing, setup cost, and licensing?
Its pricing is good and competitive.
What other advice do I have?
I would recommend it based on the use case and the budget. If it meets your needs and budget, Red Hat Enterprise Linux is the best option.
Overall, I would rate Red Hat Enterprise Linux a nine out of ten.
Scales well, works very well for servers, and has responsive support
What is our primary use case?
We are running databases and applications on it. We are also using the Squid proxy server, NGINX, and Apache, so we are running multiple services on the servers.
We are using Red Hat Enterprise Linux eight and nine. We also use Red Hat Satellite and Red Hat Ansible Tower.
I've mostly worked with the telcos and banking sectors, and they mostly have on-prem setups. We do have a hybrid environment where we have multiple machines running on AWS. I am based in Saudi, where they are using another cloud called Din. They are running Red Hat Enterprise Linux on Din as well.
How has it helped my organization?
Their trainings should be free.
What is most valuable?
It's more stable than the other operating systems. That's why everyone is using the Red Hat Enterprise Linux platform instead of Windows on the server side.
They regularly send us updates regarding patches and security vulnerabilities. We patch our servers quarterly. Mostly, we do patching every three months. They always send us updates on our official email, so it's quite good.
What needs improvement?
For how long have I used the solution?
I've been using Red Hat Enterprise Linux for five to six years. I have only been working with Red Hat Enterprise Linux over these years.
What do I think about the stability of the solution?
Its stability is quite good. I'd rate it a nine out of ten.
What do I think about the scalability of the solution?
I'd rate it a nine out of ten in terms of scalability. It's being used in the banking center, and they are running their applications and databases on it.
We have LVM configurations, so according to the application, we can increase the disk size. The environment is quite good for my use.
How are customer service and support?
Their support is quite good, and they're responsive, but they first send us to the platform to check the issues. They don't provide direct support immediately. For a new engineer, it can be quite difficult. It would be good if they put us directly on the call in case of an emergency.
Some of the newer engineers require support in a quick manner. Those of us who have experience of six to seven years don't require the support, but in the beginning, we required support, and their support was quite good.
Which solution did I use previously and why did I switch?
The product selection depends on the company. Telco companies have the budget, and they are using licensed products, whereas small companies usually use the free versions of Linux. They go for Oracle Linux, CentOS, etc.
We are using CentOS and Ubuntu on some of the machines. The company wanted to go for a free product, but I told them that for any support in the future, we need a licensed product, and they are now migrating to Red Hat Enterprise Linux.
How was the initial setup?
It's best in terms of security features. We configure the templates and then we implement the CIS controls, security features, and complete patching of the server.
In terms of maintenance, Red Hat provides us with the details about the security vulnerabilities, and the engineer needs to implement all the security on the servers.
What about the implementation team?
We did it on our own.
What was our ROI?
We haven't seen an ROI.
What's my experience with pricing, setup cost, and licensing?
From a management point of view, it's quite good, but everyone is complaining that it's more expensive than the other operating systems.
What other advice do I have?
Overall, I'd rate Red Hat Enterprise Linux a nine out of ten.
An enterprise solution with good performance, security, and support
What is our primary use case?
I'm a consultant, and our customers use this product. I work for a company that works with this product. I mostly work with Red Hat Enterprise Linux. We do designs of infrastructure projects from the bottom to the top. We install Red Hat Enterprise Linux at the system level. Based on the application requirements, we design, configure, and update the systems.
Our customers use it as a basic operating system on which they deploy applications. They have enterprise application servers such as Tomcat or custom applications that need an operating system.
I've worked with it both on-prem and on the cloud. It depends on the client. On the cloud, the cloud providers are both AWS and Azure. This also depends on the clients, but it's mostly AWS and Azure.
How has it helped my organization?
Mostly, our customers use Red Hat Enterprise Linux because of its performance and security. They want to have an operating system that is supported and secure because they don't want to spend too much time supporting a Linux version that is not enterprise. They want an enterprise product that is secure so that they don't have to think about it all the time.
It isn't difficult for our customers to move workloads between the cloud and the data center using Red Hat Enterprise Linux. The integration from on-prem to the cloud is quite easy because the operating system is the same. The operating system works the same in both places, so it's easy.
It has helped our customers avoid cloud vendor lock-in because they didn't need to buy a specific subscription from a cloud vendor or use a specific operating system from a cloud vendor and change the code of their application in relation to that. It's important to have a solution that avoids cloud vendor lock-in because they can move freely from one system to another system without any issues.
It has saved costs for our customers because it's a stable operating system, and they have no problem with security, patching, and so on. The operating system and the environment are stable. It works everywhere without any issues, so the development of the applications is not impacted by the system. Red Hat Enterprise Linux is easy to use and well-supported.
What is most valuable?
Support is most valuable. If a customer has a problem with a feature or a bug, we can open a support case for that, and the issue is resolved or taken care of. That's the main benefit of the product.
The resiliency of Red Hat Enterprise Linux is quite good.
What needs improvement?
Some low-level aspects, such as the file system support, can be improved. There are a lot of file systems that are supported by other Linux distributions. Red Hat Enterprise Linux is a little behind those. For example, BTRFS is a file system that is not supported by Red Hat.
Some of our customers use the image builder tool to build the golden image to deploy to the cloud or to build a custom image to deploy on the cloud or on-prem. The golden image created by the image builder tool is good. It's the golden image. It works without any issues. However, the build process of image builder could be improved because it's not up to the standard or at par with other tools that build the golden image. However, it's quite useful and quite easy to use. It's not a big problem, but it could be improved. There is not a lot of information about how to use it. The process is not as well documented as the other parts of Red Hat Enterprise Linux.
The knowledge base offered by Red Hat is very good, but it could be improved and made much easier to search. Currently, the best way to find an article in the knowledge base is by using Google Search. By searching on Google, we can find the right knowledge base article, but it isn't easy to find information by using the search option within the knowledge base.
For how long have I used the solution?
I've been working with Red Hat Enterprise Linux for the last four years.
What do I think about the stability of the solution?
It's very stable. I didn't have any issues with the stability of the product most of the time.
What do I think about the scalability of the solution?
Its scalability is very good. It scales very well in the right infrastructure.
How are customer service and support?
Their support is good. It's one of the best support in the IT world for a product because you always get a response for every bug or issue. Overall, I'd rate their support a nine out of ten.
Which solution did I use previously and why did I switch?
They were using Ubuntu.
How was the initial setup?
It's straightforward. It's pretty easy to deploy Red Hat Enterprise Linux. It can be difficult based on the workflow of the client, but overall, it's pretty straightforward to deploy on the cloud environment because all cloud providers support the deployment of Red Hat Enterprise Linux. The golden image of Red Hat Enterprise Linux is compatible with every cloud provider. There is a feature in the cloud console for joining the Red Hat Enterprise Linux account with the cloud account, so you can create cloud images from the console. It's pretty easy from that.
What was our ROI?
Our customers have seen an ROI because after they choose Red Hat Enterprise Linux, they stay with the product and renew the subscription. It's a good investment for the IT department.
What's my experience with pricing, setup cost, and licensing?
Its licensing is pretty confusing. There are a lot of subscriptions, and it isn't always clear which subscription is the best, but with their support, it's easy to find the right one.
Our customers sometimes buy it directly from the cloud provider, but most of the time, they have a hybrid infrastructure, so they already have some kind of subscription, and they use that subscription on the cloud.
Which other solutions did I evaluate?
We evaluated other options, but other options don't provide the support and stability that come with Red Hat Enterprise Linux.
What other advice do I have?
To someone who is looking at open source cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would say that if they are looking for an enterprise OS on a cloud environment and they want to have some stability and security, Red Hat is the perfect match for that.
Overall, I'd rate Red Hat Enterprise Linux a nine out of ten.
A stable and reliable product that provides great support
What is our primary use case?
Our customers use the product primarily for application servers, authentication apps, and tool servers. If a feature is available in Red Hat Enterprise Linux, they're most likely using it. The product allows us to use applications that run on open-source software. The product also provides on-site support that helps us if we have any issues.
What is most valuable?
The solution is stable and reliable. Being able to move back and forth between systems, products, and middleware is a huge boon.
What needs improvement?
The solution lacks proper documentation. There have been times when I found a document that was supposed to fix an issue, but I realized it was wrong. Then, I would send it to support, and they would fix it.
For how long have I used the solution?
Our customers have been using the solution for six or seven years.
What do I think about the stability of the solution?
The product’s stability is good. It has minimal downtime when it comes to generic deployments. Once you start adding complexity, there are other issues.
What do I think about the scalability of the solution?
The product’s scalability is good. Our customers are able to scale out thousands of instances in minimal amounts of time.
How are customer service and support?
The support team is great. I have friends that work on the support side. I can count on one hand the times I've been dissatisfied with support. Usually, when that happens, it's because it's something that either couldn't be fixed or something too old. I rate the support a nine and a half out of ten.
How was the initial setup?
My involvement in deployment depends on which systems are being deployed. My organization constantly rolls out new systems via OpenStack, on-premise, or other cloud providers. I help build their base images.
The product’s deployment is pretty straightforward. Everything we build is automated and kicked out from there. Once the base image is built, there's really not much to do.
What was our ROI?
My customers have seen an ROI from the product. They have an on-site support team that is able to help them with issues. It is important to them to have a good team of people to reach back to and to be able to work together.
Which other solutions did I evaluate?
Our customers conduct market research before any purchase. Red Hat Enterprise Linux has consistently been a top contender for us and our customers. We usually support Red Hat Enterprise Linux because our customers choose it.
The biggest push towards Red Hat Enterprise Linux is the ability to have something that's supported and open-sourced. Having transparency is important to my customers. They want to see what they're putting into production, development, and testing. It is important to the customers to see what's going on and what workloads they're handling and to know that what they're putting the workloads on will be solid and secure.
What other advice do I have?
Our customers use the solution on multiple cloud providers, mostly AWS and Azure. Our customers buy a yearly subscription for some equipment, and for short-lived instances, they do on-demand pricing within the cloud provider to buy the ones they offer.
I believe Red Hat Enterprise Linux has helped our organization avoid cloud vendor lock-in. We've been able to pretty reliably and easily lift, shift and redesign our application from on-prem to the cloud. It might not necessarily be a huge benefit for us. However, it is definitely a perk, especially in an environment where we have to go through a certain purchasing cycle and background reviews for everything. It does end up helping us.
As much as I've used Red Hat Image Builder, I really like it. Though, I've only had to build a handful of images out of it. We can't use something like Fedora, where you've got a nightly update. Red Hat Enterprise Linux is tested and reliable. Having something they can work on, develop, and use daily is helpful to our customers.
The sosreports and soscleaner developed in recent years are a huge improvement. My customers tend to be pretty fixed in their ways and what they use, so they continue to work and use things for longer than they should, but that's the beauty of Red Hat Enterprise Linux. It is supported, and we still have the necessary reach back.
Red Hat Enterprise Linux is pretty solid. It's been tested. It has its upstream counterparts that ensure that most of the bugs get worked out, and what makes it down into the final testing is strong and resilient. We've been working on moving workloads between the cloud and data center with the customers. Instead of lift and shifts, we try to redevelop their applications instead of spending $10,000 to give 32 cores in the cloud because they had 32 cores in the system.
We have a fantastic team that works with us and supports us. The team goes out of its way to help find cost savings for both us and our customers.
Overall, I rate the product a nine out of ten.
Along with great support, the solution runs exceptionally well, considering its uptime
What is our primary use case?
We use the solution in our company for normal application support and for databases.
What is most valuable?
In Red Hat Enterprise Linux, we use Red Hat Satellite as part of all the patching and deployment, even from on-premises and AWS, and that's been really helpful since it is one product that can be used in a hybrid environment. It's just one place to manage everything. It's good since you don't have two different products or places to manage, especially if you have a multi-datacenter and not a multi-cloud but a multi-location environment.
What needs improvement?
The room for improvement depends on how we use it. It's just a normal operating system. Considering an area where the solution lacks, I think we can look into a lot more automation and integrations with Red Hat Enterprise Linux and other products. However, I cannot say specifically where the improvement should be because it mostly depends on how we are using it. It just works the way it's supposed to work.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux on the cloud for six to seven years. Currently, we are using Red Hat Enterprise Linux Versions 7 and 8.
What do I think about the stability of the solution?
The product's stability is good, with 99.99 percent uptime.
What do I think about the scalability of the solution?
Scalability is something my company hasn't delved into that much. Right now, scalability is mostly on the backend hypervisor or how we leverage AWS.
How are customer service and support?
I would probably rate the support around an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have been using Red Hat Enterprise Linux since I've been with the company. Linux is our platform of choice.
How was the initial setup?
I supported those involved in the setup phase peripherally.
The initial setup was straightforward.
Regarding the straightforward setup, building the base image and deploying it with our internal security standards was pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
We used to get our own license model. We purchased a license through Red Hat.
Which other solutions did I evaluate?
We haven't necessarily evaluated other options, but there are a lot of requests coming from other application developers that want to deploy other operating systems because they are much more common, especially in an open source environment. So we have looked into those options. However, Red Hat Enterprise Linux continues to be the main platform that we support. We are also looking into other solutions just in case a scenario arises where a vendor cannot support Red Hat Enterprise Linux for some reason and we will need a backup.
What other advice do I have?
Regarding the problems we are trying to solve by implementing the solution, I would say that it is our operating system of choice. I think the support is good since we have Red Hat Enterprise Linux subscriptions. We get support for all the operating systems from them. It's great and stable.
Regarding the solution's resiliency, it is good. We've been running, and we have over 99 percent uptime all the time. We also do monthly patching and everything, so it works. Kernel upgrades also work as expected. So it has been pretty good.
Regarding how easy or difficult it is for you to move workloads between the cloud and your data center using Red Hat Enterprise Linux, we don't use relative migrating solutions. It's considered a separate environment, but we use the same base image.
I consider the solution to be the main OS because going with an open source solution like Red Hat Enterprise Linux, you have better support.
The support is great. We also have integrations with other products, especially with whatever Red Hat releases. We have all those integrations available and we can easily take advantage of it.
I rate the overall solution between seven and eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
A highly compatible and reliable tool for deploying different applications
What is our primary use case?
We use the solution for deploying middleware applications and many different applications that we have, like the ones we can use in the marketplace with different users. We use other kinds of solutions in many of the applications we develop. But in general, we use Red Hat Enterprise Linux.
How has it helped my organization?
Benefit-wise, the product is very stable. The product is also very compatible, and many people want to use it.
What is most valuable?
There are a lot of features in the solution. Red Hat Insights is one feature that we rely on currently.
What needs improvement?
The model, specifically the consumption model, is an area that needs improvement in the solution.
We had a really big challenge striking a chart between on-premises and the public cloud. The approach is that you pay as you go in Red Hat Enterprise Linux. In general, you pay for whatever you use instead of preparing for a full year.
At times, language is a barrier when it comes to support. That's one of the aspects I would like to improve about the solution.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for six to eight years. My company has a partnership with Red Hat Enterprise Linux.
How are customer service and support?
Red Hat's support is good. Sometimes cases take a little bit longer to resolve. If you are clever enough to upgrade the case and put it at a very high level of priority, then it gets resolved faster. In general, the support is good. I rate the support an eight out of ten.
Sometimes, a customer doesn't speak English or we need people who speak Spanish for the case to be easier to understand. In those cases, we lose time. I can't push all my engineers to learn to speak English. My customers and our engineers speak Spanish.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We've been working with Red Hat Enterprise Linux since the beginning.
How was the initial setup?
I was involved in the deployment a long time ago. The setup process is easy. The solution is also easy to use.
Regarding the time taken for deployment, we can do it with a machine at this moment using Ansible. In our orchestration, we passed more or less, creating one machine for Red Hat and the entire environment. It took us eight days and an hour. At this moment, we can deploy it on a machine in an hour with all the security. If a developer comes to us and tells us that they need a new machine or new instance, we can provide that in an hour on-premises. In the cloud, we have to use a lot of tools.
What's my experience with pricing, setup cost, and licensing?
I have purchased the license via hyperscalers and transferred it as well. I purchased the license from the marketplace and also from Red Hat.
Pricing is something that can always be better.
Which other solutions did I evaluate?
We have not evaluated other options since we trust Red Hat Enterprise Linux.
What other advice do I have?
I am running my workloads on-premises and on the cloud. I mainly use AWS.
Resiliency-wise, the solution is very good. It's good because we don't have a problem with our environment at this moment. When we don't have a problem, we don't need to explain what is to be improved in the solution. It is reliable and doesn't break or bring us any problems.
Regarding how easy or difficult it is for me to move workloads between the cloud and my data center using the solution, we don't have problems. In general, it's easy.
We are talking about moving applications from on-premise to the cloud. We need to see if that represents any cost savings. We would need to go through a migration process, and that would be an extra cost.We would need to see if that is beneficial.
I rate the overall solution a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
The Podman feature is most valuable as it allows you to recreate images
What is our primary use case?
There are multiple use cases, and I am mostly focused on information security. Before we promote an ACS policy to production, we should be able to test that build and see how that policy behaves for that build. We use Podman to build some test images and get them to our development box. Then we use commands that we scan against those images. That has been one of the major use cases.
In the future, we'll move our automation program from an on-premises Windows server to a Linux server. Over a period of time, we want to move those applications to the cloud and OpenShift. Currently, we have many legacy applications that are still being run on Windows Server, and we use the title job scheduler for that. Once we mature and gain more confidence, we want to containerize those applications and move them to OpenShift and Linux.
What is most valuable?
Red Hat Enterprise Linux's most valuable features are the Podman and a lot of packages that come inbuilt as part of the regular package. Podman gives you the opportunity to build those images. Since it's a public registry, you cannot pull those images from a docker, and proxy blocks that. If we know how to recreate that scenario, we use Podman to recreate that image.
What needs improvement?
Red Hat Enterprise Linux should provide more training because many people are not very familiar with Linux's user interface. If it is made very similar to Windows and people can relate to it, they would be more comfortable.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for seven to eight years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is a stable solution.
How are customer service and support?
I have experience interacting with Red Hat support for ACS. The initial level of support is very minimal. They try to collect all the data, then go to developers or technical people, which usually takes time. So we don't get an immediate response. Hence, there is scope for improvement in Red Hat Enterprise Linux's customer support.
Raising a ticket and having somebody look into it takes time. I rate raising a ticket and addressing it a six to seven out of ten. However, we interact with a responsive relationship manager, who escalates and gets issues fixed. I rate this relationship manager an eight out of ten.
How would you rate customer service and support?
Neutral
What was our ROI?
Since we have the capability to test vulnerable images, we know much in advance what their impact will be. We can test ACS policies against those vulnerable images. That gives us early visibility instead of deploying that application and finding what is happening there. Using Red Hat Enterprise Linux and all associated components gives us that visibility into vulnerable images, and we can set policies based on whatever we see. So in terms of business impact, we avoid many vulnerabilities that get into the production.
What other advice do I have?
We run some applications on the cloud, but they are not business-critical applications. We run all business-critical applications on-premises. We are not dependent on the cloud for business-critical applications. We are not locked with the vendor.
We use Qualys to scan the underlying node. We expect any critical vulnerabilities to be patched as early as possible. We have an enterprise policy wherein any business-critical vulnerabilities seen on business-critical applications or nodes need to be fixed within 30 days. If some running application is exposed to the internet, we want that to be prioritized. If vendors can prioritize a 30-day life cycle for critical vulnerabilities, that would really help many other organizations.
Red Hat Enterprise Linux is the only option we are currently looking at. We don't want to go with Windows. We already have this ecosystem where we use OpenShift, and it's already integrated with ACS. So we would not like to go with any other different OS. Red Hat Enterprise Linux will integrate easily with the entire ecosystem.
Overall, I rate Red Hat Enterprise Linux an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
We can dynamically expand volumes and easily scale, and the solution offers excellent support
What is our primary use case?
We are currently using Red Hat Enterprise Linux's versions 6, 7, and 8. We run the OS both on-prem and in the cloud.
We use Red Hat Enterprise Linux for web applications, containers, Kubernetes, and simple scripting servers. The scripting servers are used to run scripts on run drops and so on. However, the biggest use cases are containers and web app workloads.
The cloud providers are AWS and Alibaba.
How has it helped my organization?
Red Hat helps our organization avoid cloud vendor lock-in because we can run Kubernetes and a few different workloads directly on Red Hat across different cloud providers. Since Red Hat is an operating system, we can migrate our workloads to any cloud provider that supports Red Hat.
Avoiding vendor lock-in and being able to move workflows between cloud providers has saved us hundreds of thousands of dollars per year.
Red Hat Enterprise Linux is easy to recover, especially from a backup. I believe this is because of its resilience. If I use an instance, I can go to my backups and restore it without much trouble. I was going to compare it to Windows for a moment, where there might be some additional steps required to clean things up after recovery. However, I haven't had many issues where I needed to do any cleanup afterward.
It is easy to move workloads between the cloud and our data center using Red Hat Enterprise Linux. The ease of migration depends on the cloud provider and what they allow us to do. However, for the most part, replication-based migration between cloud providers or on-premises works well.
What is most valuable?
Linux is good for hardening the operating system. Logical volumes allow us to dynamically expand volumes, which is valuable from an operational perspective. This is especially true in cloud environments, where we pay for every kilobyte of storage. By using logical volumes, we can expand the disk on demand without downtime, which can help us keep costs down.
What needs improvement?
The price has room for improvement.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for three years, but I have known about the OS since version four.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is definitely resilient and easy to recover, especially when compared to Windows. I enjoyed working with Red Hat Enterprise Linux more than Microsoft Windows, especially because of its resilience.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux's scalability is easy to manage. We can simply spin up more instances as needed, and then turn them off when we no longer need them. This means that Red Hat Enterprise Linux's scalability is not as much of an issue with the cloud provider.
We have around 2,500 instances of Red Hat Enterprise Linux in our environment.
How are customer service and support?
Red Hat support is generally good, but it can sometimes take a little longer than we would like to get a response, especially when the issue is through a web-based chat.
What's my experience with pricing, setup cost, and licensing?
The on-premises deployments are subscription based, and the cloud instances are from the providers which are AWS and Alibaba.
We can always ask for Red Hat Enterprise Linux to be less expensive but when we compare it to other options, there are savings in the long run.
Which other solutions did I evaluate?
Red Hat Enterprise Linux was our first choice because of its enterprise support. That was the key factor. We do also run other Linux distributions, but Red Hat Enterprise Linux is our primary choice because of the enterprise support.
The big difference between Red Hat Enterprise Linux and other Linux-based operating systems is the support. There isn't much difference other than the syntax, where the command is "at, get" versus Red Hat using YUM or DNF for installation. So outside of that, the support is the main difference.
What other advice do I have?
I give Red Hat Enterprise Linux a nine out of ten. No solution is perfect, but Red Hat Enterprise Linux is very close.
Our engineering team probably used the image-building tool. I am on the operations side, so I do not see that part of the process. I take the images that are already built and deploy them.
I think it's just a workflow issue. We need to improve our own workflows to be able to manage them better. Red Hat support is already good when we encounter something we're unfamiliar with. So, we need to get Enterprise CoreOS from Red Hat for those cases. I think as we encounter more of our own workloads, we'll need to improve our workflows even further.
A stable solution with an excellent knowledge base and support team
What is our primary use case?
I use the solution to develop OS for our internal use. I deliver it to our internal clients, so they can use it for whatever applications they may need to use it for.
What is most valuable?
The product is very stable. The knowledge base is excellent.
What needs improvement?
The solution should improve its documentation.
For how long have I used the solution?
I have been using the solution for 16 years.
What do I think about the scalability of the solution?
The solution scales well.
How are customer service and support?
The support is good. I would rate support an eight or nine out of ten. The documentation should be improved to make it a ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment is very easy for me because my organization has been doing it for a long time.
What other advice do I have?
The product’s resiliency is pretty good. It responds fast to security updates compared to some other closed-source vendors.
We moved from other priority operating systems to Red Hat Enterprise Linux because it saves us costs on the commodity hardware. Overall, I rate the solution an eight or nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
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