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External reviews

19 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Ankush H.

Protect your applications, users, and network with Zscaler Private Access (ZPA)

  • January 01, 2022
  • Review verified by G2

What do you like best?
Things that excite me the most about the Zscaler Private Access (ZPA) are :
1. State of the art admin dashboard. Zscaler Private Access has a visual dashboard for network admins, which is very user and application centric. Admins have granular visibility of each user's activity and filter these based on applications, user, and environmental health. It shows critical data like bandwidth consumption, top users and can view discovered private applications.
2. The diagnostic logs in Zscaler Private Access contain very high-level detail of the application's overall health and status. The logs are easily accessible to both the end-users and admins. Even an end-user can perform basic troubleshooting by exporting and looking at the log records, making the work easier for the admins. Only ZPA allows the admins to view Logs in Real-Time.
3. Zscaler supports Azure cloud integration, making it very attractive for organizations that have built their internal network security and access management around the Azure active directory.
4. The ZPA has three-factor authentication. It can easily be integrated with many third-party authenticators like Google authenticator / SMS / call.
5. Today most organizations are embarked on a cloud journey and also moving towards a remote work culture. The cloud and mobility are disrupting the traditional hub and spoke, and castle and moat architechture. Enterprise security is at the core of this journey. Zscaler is the most trusted and most reliable network security provider. Zscaler Private Access replaces the traditional VPN based network architechture.
6. The ZPA is very user friendly. The end user UI and the admin dashboard are all very crisp, clear, and concise.
What do you dislike?
Things that I find challenging in the Zscaler are :
1. The Zscaler interferes with the open internet speed and stability. Often users face this issue that, after logging in to ZPA, their internet speed drops.
2. The pricing is a touch on the higher side. Easier for large organizations to buy and maintain licenses, but for small startups or mid-sized organizations, it won't be cost-effective.
3. Currently, an end-user can quickly turn off the services with one click. This one-click Turn Off button should be customized, as many organizations use Zscaler as the standalone network security and filtering service. Turning Off the services exposes the user machine to the open internet, completely shutting down all the security arrangements.
What problems are you solving with the product? What benefits have you realized?
With the Zscaler Private Access, we manage secure internet access for our users. We monitor each user's activity - the websites accessed by the user, the internal applications used, how much time was spent on every granular data we monitor via the Zscaler admin dashboard. We create and implement custom internet policies, which serves as the basic framework of filtering websites. Earlier, we were using traditional VPN for connecting to our internal network and applications, which had its inherent downsides, ofetn users were thrown out of the VPN tunnel and we used to get multiple tickets per day. With the Zscaler implemented, now we are having relatively lower number of IT tickets.

    Information Technology and Services

Zscaler VPN Made Easy.

  • December 06, 2021
  • Review provided by G2

What do you like best?
It's Automated and easy to use. Especially when your travelling.
What do you dislike?
The downside of using zscaler is the authentication part especially for non tech users.
What problems are you solving with the product? What benefits have you realized?
Its user friendly and automated .
Recommendations to others considering the product:
It's what we call VPn for Dummies.

    Ayanti M.

Zscaler - Trust leader in network security

  • November 30, 2021
  • Review verified by G2

What do you like best?
For an organization employing a globally mobile workforce, providing a trustworthy network is an essential prerequisite. On top of that, the global pandemic has seen a significant portion of the workforce working from home. So it is the demand of time for organizations to use top-notch network filtering services in end user's machines. There are lots of points that I love about Zscaler private access, which are as follows :
1. It provides excellent security at minimal complexity.
2. Two-factor sso authentication, along with traditional user name password, also employed token/SMS based two-factor authentication.
3. Encryption of the private network, Zscaler encrypts the entire end-to-end network.
4. Internet browsing is secure. Network administrators can quickly implement policies based on management demands to filter internet usage. And the internet policies are very easy to implement and require very little time to implement the changes with minimal downtime.
5. Zscaler offers easy access management and user control.
6. Cloud integration can be easily be configured with an active directory.
What do you dislike?
There are a few points that I find challenging to work with, those are :
1. The tunneling sometimes makes the network speed a bit slow.
2. The pricing and maintenance make it difficult for smaller organizations to accommodate this software solution.
3. Often, many organization employes more than one network security solution in end users' machines. In those scenarios, Zscaler, does interfere with that second software, and sometimes there is an inter compatibility issue.
4. Logging and debugging features of this software can be made a bit simpler.
What problems are you solving with the product? What benefits have you realized?
With Zscaler, we implement network security policies, giving access to the private network only to recognized users and since it's integrated with the cloud, so upscaling is not a factor here. Upscaling and increasing users is very convenient. We do load balancing with this Zscaler.


Innovative solution for securely accessing private applications

  • November 26, 2021
  • Review verified by G2

What do you like best?
> Once we installed the application on the end-user device and configured it such that the users can not disable the application, it automatically connects in the background every time a user goes online. It works hassle-free and does not require any special efforts from the user's end.
> We love the Admin panel because of all the insightful analytics and policy control features it provides
> We loved the level of support and quick response time.
What do you dislike?
> There are so many features available that it becomes overwhelming and confusing at times.
What problems are you solving with the product? What benefits have you realized?
We wanted to enable Zero Trust Network Access in our company instead of regular network access for our applications that sit in our data centers as well as Azure. We were using VPNs earlier, but they had very poor reliability and high latency. Thus, we looked for alternatives, and ZPA was the only solution that promised exactly what we were looking for. The major benefits that we realized were increased employee productivity and lesser support tickets being raised. The reliability of service is exceptional.
Recommendations to others considering the product:
My recommendation for potential buyers would be that think beyond pricing. They are not an alternative to VPN but an entirely new way of looking at application security.

    Industrial Automation

Zscaler is an easy install and good security

  • October 15, 2021
  • Review verified by G2

What do you like best?
As an employee of a large company, zscaler was an auto-install but it works great and doesn't cause any performance issues on my laptop. I would recommend this app over others I have used at other businesses.
What do you dislike?
There isn't a specific dislike I have as this app is used every day and I don't really pay much attention to it although I know it's there and running and helping to keep things secure.
What problems are you solving with the product? What benefits have you realized?
It's helping to secure our connection and files and IP. It is a key piece of software for our remote workers because security is even a bigger concern.
Recommendations to others considering the product:
I would highly recommend it for any organization.

    Vasim G.

Best experience of private secure network

  • September 18, 2021
  • Review provided by G2

What do you like best?
Best private vpn service.
easy to use and connects easily fast eith securely.
organization credentials are very safe and easily connects with organizations secure services for especially work from home users and out of office users.
Zscaler software security is so amazing so no need ro worry about hacking.
What do you dislike?
used for many years but all results were amazing and didn't disappointed. such a amazing private service network software.
What problems are you solving with the product? What benefits have you realized?
easy and secure access to organizations services out of organizations network availability.
Recommendations to others considering the product:
best software for any organization for secure services out of organizations networks.

    Hospital & Health Care

Zscaler for added security

  • August 27, 2021
  • Review provided by G2

What do you like best?
It is a straightforward way to ensure that private access is only granted to authorized users. Additional security built-in, because every week, users are required to authenticate weekly. Zscaler allows users access to various programs such as Jira and moveit/
What do you dislike?
The only issue is if there is not a stable internet connection. The Zscaler program has difficulty connecting, so you may not be able to access certain programs at that time.
What problems are you solving with the product? What benefits have you realized?
Zscaler has provided an additional level of security, and has provided a way to track users.

    Rajat S.

Zscalar Private Access for a secure network

  • July 07, 2021
  • Review verified by G2

What do you like best?
Zscalar Private Access helps in authenticating my network.
It is a cloud-based application which provides seamless access to an application running on cloud or on premise
Through Zscalar, applications remain protected and are never exposed publicly to the internet
Hence applications are made invisible to end-users or customers
It supports both managed and unmanaged devices, web applications
It provides a better access experience
It delivers utmost security, and is built for all users - whether cloud or on premise
What do you dislike?
Compliance Standard can be improved upon making the application usage hassle-free.
Advanced Threat Protection standards to be established for end-users
More Secure Gateways to be installed for application usage across organisations
Guest Wifi Protection to be used
Robust Ransomware protection mechanisms to be widely installed
Cloud Protection to be improved
What problems are you solving with the product? What benefits have you realized?
- Better Access Experience and easy to install.
- The internet is used as a corporate network instead of normal network not accessible by everyone rather by only a few authenticated company users
- Best suitable for a company-wide network protection.
- Automation helps in simplifying the security standards.
- Built for all users, remote and on-premise


ZScaler Full Security

  • July 01, 2021
  • Review provided by G2

What do you like best?
Not accessbile not listed websites like GMAIL and Facebook
What do you dislike?
There no issues with ZScaler it is working as expected
What problems are you solving with the product? What benefits have you realized?
Stoping Unnessary adds pop-ups and restricted websites, security is the major benefit

    Swetank S.

Think security think zscaler

  • June 29, 2021
  • Review provided by G2

What do you like best?
It does its work very well. Employee cannot browse anything which is locked. Its very important for every company to have this software enabled.
What do you dislike?
Sometimes there are some website which need access but still its blocked. It should be more specific to websites what to browse and what to block.
What problems are you solving with the product? What benefits have you realized?
Enabling secure environment for employees and clients. Without security any mishaps can take place.
Recommendations to others considering the product:
Thinking of security or access issue always go for zscaler as they are best in the business.