I use Process Street for property and client onboarding, maintenance scheduling, tenant interaction tracking, and overall operational workflow oversight for property management.
Process Street
Process StreetReviews from AWS customer
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Automation has streamlined onboarding and improved tenant communication efficiency
What is our primary use case?
How has it helped my organization?
Process Street transformed Rent Builder Property Management’s operations by standardizing and automating property onboarding processes. It enabled real-time visibility through dashboards and workflow progress tracking. It also reduced property setup time by nearly 75%, from several weeks to as little as one day. Tenant management efficiency increased by 25% through streamlined communication. Additionally, it created a single source of truth for team collaboration and accountability.
What is most valuable?
I find the workflow automation feature valuable because it streamlines repetitive administrative tasks and triggers automatic notifications. The dynamic templates can be easily updated to accommodate changes in property or client workflows. Dashboards and visibility tools provide real-time insights into team activity and task completion. The Slack integration has improved internal communication and reduced the need for manual check-ins. The celebratory workflow completion with confetti enhances morale and motivation among team members. The accessibility and user experience are excellent, with a highly visual interface that is adaptable for different user preferences, such as kanban versus list view.
What needs improvement?
I have found no areas that need improvement.
For how long have I used the solution?
I have been using Process Street for 4.5 years.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
Which solution did I use previously and why did I switch?
Previously, I used email and spreadsheets for manual communication and tracking. Before adopting Process Street, I also used Trello for basic task tracking.
What's my experience with pricing, setup cost, and licensing?
Process Street provided transparent and straightforward pricing, with no additional costs for API calls, data volume, report generation, or AI tokens. Many of their competitors charge for all of these.
Which other solutions did I evaluate?
I did not consider any alternate solutions.
What other advice do I have?
Process Street has become the backbone of Rent Builder Property Management’s operations. The platform’s automation, real-time visibility, and ease of customization have made it indispensable for scaling efficiently while maintaining high client satisfaction.
Good software, but unnecessarily inflexible pricing for small teams
What do you like best about the product?
I really enjoy making workflows to delegate tasks in the daily operations of my business. They do a good job with advanced logic, ownership of tasks, due dates, color coding, and integrations. It's a powerful tool. Great for creating workflows.
What do you dislike about the product?
It's a shame that they are very inflexible on prices. Additionally, the cost structure is highly misleading. They claim it's $20 per user per month. I would gladly pay $20 per user for my small business of 2 people. However, it's not actually $20 per user. Rather they force you to pay for 5 users, so it's $100 per month. For most businesses, this likely won't be an issue. For me and my two-man operation, it was frustrating and disappointing that they were not willing to be flexible, or even attempt to be flexible.
What problems is the product solving and how is that benefiting you?
Their workflow management is very good, it helps maintain clarity and reliability of my business systems.
The best project and process management tool for recurring tasks
What do you like best about the product?
Process Street combines power with simplicity. I like that I can assign roles, set approvals, and use conditional logic without it feeling overwhelming. The workflows are flexible and automation-ready, but the interface still feels as easy as checking off a task list. It also gives me the access controls and audit-ready features I need for compliance-heavy work, without sacrificing usability.
What do you dislike about the product?
There is an initial learning curve, and it takes some time to unlock its full potential. That said, the support team is excellent; they’re responsive, hands-on, and make sure you’re set up correctly and confident using the platform.
What problems is the product solving and how is that benefiting you?
My team uses Process Street to organize all of our recurring processes. Instead of managing spreadsheets across multiple apps like Google Docs and Sheets, we run everything through workflows that keep tasks consistent and visible. It’s easy to take one workflow and adapt it into a template for other processes, which saves us time and ensures nothing gets missed. Very happy with Process Street!
Keeps our workflows organized and repeatable
What do you like best about the product?
We rely on Process Street to standardize and document our recurring workflows. At TypeWell, we have a small team managing a wide range of projects — from technical support to training operations to software development — and Process Street helps us capture the right steps, assign responsibilities, and ensure consistency and accountability.
It was easy to implement our first few workflows for the most common tasks, and then we started using it daily and now I have other people on the team who are developing their own workflows or optimizing/updating them as processes evolve.
The platform is easy to learn and adapt as our processes evolve. Features like conditional logic and form fields keep things flexible while still providing structure. We also appreciate that team members can quickly get up to speed if workflows are reassigned, or if someone takes time off and needs coverage. They can simply follow established workflows rather than relying on institutional memory.
Their customer support is excellent! Their team is fast, thorough, accurate, and exceptionally sharp.
It was easy to implement our first few workflows for the most common tasks, and then we started using it daily and now I have other people on the team who are developing their own workflows or optimizing/updating them as processes evolve.
The platform is easy to learn and adapt as our processes evolve. Features like conditional logic and form fields keep things flexible while still providing structure. We also appreciate that team members can quickly get up to speed if workflows are reassigned, or if someone takes time off and needs coverage. They can simply follow established workflows rather than relying on institutional memory.
Their customer support is excellent! Their team is fast, thorough, accurate, and exceptionally sharp.
What do you dislike about the product?
The native automation features work well for straightforward processes, but anything involving multiple systems or custom triggers often requires integrating additional external tools (like Zapier or Make), which adds complexity and cost.
On busy workflows with lots of steps or assignees, the notification stream can feel overwhelming. It takes some tweaking to get the right signal-to-noise ratio.
On busy workflows with lots of steps or assignees, the notification stream can feel overwhelming. It takes some tweaking to get the right signal-to-noise ratio.
What problems is the product solving and how is that benefiting you?
Before Process Street, key processes lived in scattered notes or people’s heads. That created risk if someone had to take unexpected time off, and it made succession planning stressful — too much institutional knowledge was tied to specific individuals.
With Process Street, everything lives in one place. Someone can step in if there’s an absence, we can onboard a new team member, or plan for role changes without scrambling. Many of our workflows pause for months at a time, so being able to archive and later unarchive a process — with the full history and comments intact — lets us pick up right where we left off. Now we can standardize processes, assign ownership, and track progress at a glance. It’s reduced errors, lowered stress, and given us confidence in both day-to-day coverage and long-term sustainability, while freeing us to focus on the real work instead of micromanaging tasks.
With Process Street, everything lives in one place. Someone can step in if there’s an absence, we can onboard a new team member, or plan for role changes without scrambling. Many of our workflows pause for months at a time, so being able to archive and later unarchive a process — with the full history and comments intact — lets us pick up right where we left off. Now we can standardize processes, assign ownership, and track progress at a glance. It’s reduced errors, lowered stress, and given us confidence in both day-to-day coverage and long-term sustainability, while freeing us to focus on the real work instead of micromanaging tasks.
Great software for consistent high level team performance
What do you like best about the product?
All of the tools and features that make building comprehensive processes both fun and with ease.
What do you dislike about the product?
There is a little bit of a learning curve, but their staff is very helpful to keep you focused on using it effectively and optimally.
What problems is the product solving and how is that benefiting you?
It is ensuring that we continue to deliver consistent quality service in a timely fashion.
Perfect solution to automate processes
What do you like best about the product?
Simple easy to use, does not require programmers, ease of implementation and integrations and they continue to add features. Excellent customer support
What do you dislike about the product?
There is nothing I do not like about Process Street
What problems is the product solving and how is that benefiting you?
It ensures that all processes are handled the same each time by every team member.
A Great Team Checklist Tool
What do you like best about the product?
We've been using it for a while now, mainly for keeping track of routine stuff between different teams, and it's worked out pretty well. It's a solid tool, but it's not without a few quirks.
Process Street is a fantastic solution for executing those relatively simple checklists. We use it, for instance, for our new hires, and it's quite helpful. HR handles the contract, I set up their accounts, and the team lead takes care of the onboarding and hardware. The collaboration features are solid. It’s easy to see who has added what, assign a specific task to someone, and the comment system, which sends an automatic email, is great for keeping me in the loop without having to constantly log in.
Creating a new checklist is a breeze, especially if you stick to the basics. The drag-and-drop editor is intuitive, and it's easy to get a workflow up and running quickly. I was also pleased to find that Process Street has an AI tool now to help with checklist creation, which is a neat feature, even though I haven't needed it yet. It shows they're focused on making the platform even more user-friendly. I also appreciate that there are a ton of advanced features we aren't using right now, but it's good to know they're there if our needs grow in the future.
Process Street is a fantastic solution for executing those relatively simple checklists. We use it, for instance, for our new hires, and it's quite helpful. HR handles the contract, I set up their accounts, and the team lead takes care of the onboarding and hardware. The collaboration features are solid. It’s easy to see who has added what, assign a specific task to someone, and the comment system, which sends an automatic email, is great for keeping me in the loop without having to constantly log in.
Creating a new checklist is a breeze, especially if you stick to the basics. The drag-and-drop editor is intuitive, and it's easy to get a workflow up and running quickly. I was also pleased to find that Process Street has an AI tool now to help with checklist creation, which is a neat feature, even though I haven't needed it yet. It shows they're focused on making the platform even more user-friendly. I also appreciate that there are a ton of advanced features we aren't using right now, but it's good to know they're there if our needs grow in the future.
What do you dislike about the product?
My main issue with Process Street comes down to two things: a steep learning curve for complex logic and the pricing. While creating basic checklists is easy, trying to build any kind of complex conditional logic is a whole different story. It’s a lot of trial-and-error to get it right, and it can be a bit frustrating.
The other big sticking point is the cost. It can feel pretty expensive, especially since we're not even scratching the surface of the advanced features we're paying for. You pay per user, and while they do offer free guest users, they're pretty limited in what they can do. If you have a large team where a lot of people only need to check off a task every once in a while, the price tag just doesn’t make sense. It’s a real barrier for us and probably for a lot of other companies with many infrequent users. Maybe something with a more flexible pricing model, like based on tasks, could be a better fit.
My experience with customer support is also abit mixed. Some cases were handled great, with support engineers walking me through all the steps to get it working, while other cases where dismissed with a generic "see the support documentation here" and a link to an article that didn't really address my issue.
The other big sticking point is the cost. It can feel pretty expensive, especially since we're not even scratching the surface of the advanced features we're paying for. You pay per user, and while they do offer free guest users, they're pretty limited in what they can do. If you have a large team where a lot of people only need to check off a task every once in a while, the price tag just doesn’t make sense. It’s a real barrier for us and probably for a lot of other companies with many infrequent users. Maybe something with a more flexible pricing model, like based on tasks, could be a better fit.
My experience with customer support is also abit mixed. Some cases were handled great, with support engineers walking me through all the steps to get it working, while other cases where dismissed with a generic "see the support documentation here" and a link to an article that didn't really address my issue.
What problems is the product solving and how is that benefiting you?
Process Street is a must-have for our inter-team processes. It completely streamlines for something like our new-hire onboarding, making sure no step is missed and everyone knows exactly what they need to do. It’s a huge improvement over the mess of emails and spreadsheets we used to have.
Beyond that, it's become a critical tool for compliance. It provides a clear, documented, and auditable trail for every task completed in a workflow. Nowadays, I mostly log in when I get an email notification that I have a task or when I need to check something for our compliance records. It's not something I'm in every day, but when I need it, it's there.
Beyond that, it's become a critical tool for compliance. It provides a clear, documented, and auditable trail for every task completed in a workflow. Nowadays, I mostly log in when I get an email notification that I have a task or when I need to check something for our compliance records. It's not something I'm in every day, but when I need it, it's there.
nicely done
What do you like best about the product?
its arranged in a way I want it to be and also the ease of use like its auto login which is really convenient for me
What do you dislike about the product?
sometimes the number of clicks you have to do
What problems is the product solving and how is that benefiting you?
helping with the client esp for no future appointments
Workflow Automation in Weeks
What do you like best about the product?
Compliant automation is achieved through AI, ingestion and digitization of SOPs, Guidelines, Regulatory Rules and leverage of 4000 production workflows. Any industry, role, use case and task.
What do you dislike about the product?
Not Applicable. Over time you will see even more AI capabilities.
What problems is the product solving and how is that benefiting you?
Customers can stop writing pages of documentation that are hard to maintain and found on various files in SharePoint or Google. All of your workflows can developed or easily converted. As I advise firms on the use of AI into their operations, start with digitizing your business. Process Street integrates with Agentic AI, Slack and Teams and any enterprise application through APIs.
Best track of the task
What do you like best about the product?
Its notifies through emails that there is a task due and need to complete it soon. So once I logs into Process st its easy to use and properly structured. I use it frequently to complete my technology task. Once I have connected with customer support for the task not reflecting in my ID and it got resolved quickly. There are many features which are best.
What do you dislike about the product?
Once I got the error regarding the task which was assigned to me so sometime in that case it is not helpful and I have to refresh multiple times.
What problems is the product solving and how is that benefiting you?
Track of all the workflows and task to be completed in order to achieve a common organization goal.
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