We use the tool for performance analysis, root cause analysis, issue identification, and understanding the impact of technical glitches on business. We use performance dashboards and business dashboards.
Dynatrace Platform Subscription (DPS)
DynatraceExternal reviews
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The product helps identify issues and get to the root cause, but some features must be made more robust
What is our primary use case?
How has it helped my organization?
The product helps us identify issues in the application and get to the root cause immediately. We can understand why a client experiences slowness, whether it is due to DB or some issue at the front end. It could also be an issue relating to their zone. We can also use the tool to understand the impact of the technical issue and the loss to business.
What is most valuable?
PurePath is one of the best features. We can add tags to the dashboard that we create. Synthetic user creation is also a good feature.
What needs improvement?
PurePath must be more robust. Dynatrace detects problems at a higher level. When we select a time zone and identify the problems, we should get a detailed analysis of the impact directly. We shouldn’t have to drill down to get that information since the solution already has the details of the exceptions. We have to create tags for some log-ins. It should be handled automatically to reduce tagging.
For how long have I used the solution?
I have been using the solution for four to five years.
What do I think about the stability of the solution?
I rate the product’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten.
How are customer service and support?
While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and conversations between me and the support team. It took a reasonable amount of time to solve the issues.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used Nagios and PRTG. I started using Dynatrace because my company decided to switch to it.
How was the initial setup?
I rate the ease of setup a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is not cheap.
What other advice do I have?
It’s definitely a good tool. It is a perfect combination of technical and business. It enables us to identify and make dashboards related to hardware, application, and business. Overall, I rate the tool a seven out of ten.
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