AppGate ZTNA
Zero trust access has strengthened remote connectivity and secures diverse office devices
What is our primary use case?
Appgate SDP is used for user connectivity both in the office and outside the office for remote connectivity. When outside the office, we connect to office resources, and when in the office, we connect to Appgate SDP before accessing our resources. This provides a zero trust approach to security.
What is most valuable?
Compared to Cisco AnyConnect, Appgate SDP is lighter and offers perfect support that is always timely. The moment a ticket is raised, it receives immediate attention. The application discovery feature is effective, and the IoT connectors are particularly valuable. These connectors allow us to enforce security policies on devices where we cannot install the Appgate SDP clients, such as desk phones, cameras, and printers.
Previously, with AnyConnect, we experienced frequent issues. In comparison to that solution, we have seen significant improvement and minimum downtime.
What needs improvement?
Appgate SDP support is always available to assist, which is the primary strength. However, there are areas for improvement. When a user is unable to connect, the platform should display detailed information such as the user's IP address, MAC address, and specific reasons for connection failure. Currently, aside from invalid username and password errors, Appgate SDP provides generic errors related to policy, such as a policy admin error. The system should provide deeper diagnostics to explain why a user cannot connect.
The dashboard could also be enhanced with additional features and logins to provide better visibility. Sometimes there is no immediate clarity about what is happening. After using Appgate SDP for a long time and experiencing various errors, we have learned where to investigate, but this would be problematic for new users trying to resolve issues. The dashboard could display user connection times, failure reasons, and other relevant information.
The user activity logs and accounting features should be improved in particular.
For how long have I used the solution?
Appgate SDP has been in use for approximately four years.
What do I think about the stability of the solution?
There is a single point of failure as only Appgate SDP is being used. There have been one or two instances of downtime approximately two years ago. The issue involved a CPU reaching 100% utilization, but this was internal and network-related rather than an issue with Appgate SDP itself.
What do I think about the scalability of the solution?
Appgate SDP is very scalable.
How are customer service and support?
Appgate SDP is currently in use. Before a user connects to Appgate SDP, several checks are performed through created policies. There is a policy for MacBooks, another for Linux, and another for Windows. On Windows, the system verifies that antivirus is installed and up to date, that Windows is updated, and that other security measures such as SentinelOne are installed. Many requirements must be met before a user is able to connect.
Which solution did I use previously and why did I switch?
Initially, Cisco AnyConnect was used. Compared to Cisco AnyConnect, Appgate SDP is lighter, and the support is perfect.
Previously with Cisco AnyConnect, we experienced frequent issues. In comparison, we have seen significant improvement and minimum downtime.
How was the initial setup?
The initial setup was not complicated because everything was explained in detail, including the different approaches available. The implementation team explained which approaches were recommended and which ones were preferred. When they noticed concerns with a particular approach, they provided best practices and guidance.
What about the implementation team?
The implementation team consisted of approximately 19 or 20 members, and I was part of that team.
Which other solutions did I evaluate?
The contract with the previous vendor expired, and MTN Group decided to switch vendors after working with Cisco for many years. Appgate SDP won the RFP at that time, so the decision to work with them was made at the group level rather than by our team specifically.
Robust Zero-Trust Remote Access with Flexible Deployment and Great Visibility
The software provides detailed access controls and this revolves device posture, user identity, context and location.
Appgate is helpful in offering secure remote access and no internal network exposure experienced
The program issues scalable security support, more so on remote and distributed workforces
The deployment for Appgate is flexible, and it can work on cloud, on premises or hybrid without problems
The configuration process is simple and it has a user friendly access encounter
Appgate provides brilliant visibility, more so on network activity and user access
The tool demands some expertise on security and networking more so during the deployment phase
The program gives protection to hybrid and remote work, helping employees to have secure access from any working environment
Appgate manages complex access permissions and this includes user authentication, device trust validation and among others
The program is designed to protect sensitive data and applications, for instance, cloud workloads, financial systems, and administrative systems
Appgate eliminates exposure to to any attacks that may be internet based and this includes launching unauthorized scans
There is zero trust security measures and this allows proper trust verification, identity centric monitoring among others
Smart, Secure Remote Access with AppGate SDP
Zero-trust access has improved our secure VPN connectivity and protected internet usage
What is our primary use case?
My main use case for Appgate SDP is for security purposes. We are trying to use it to connect with our VPNs and the network so that we can improve our organization's security.
A specific example of how we use Appgate SDP for security and with our VPNs is that Danfoss security team has implemented a no-trust policy, requiring everybody to install Appgate SDP with a default account. Whenever we start our system, it will automatically connect to the different VPNs through which our network is going. If it is disabled, we are unable to access the internet, as all our network goes through a firewall. If Appgate SDP is not connected to all of the VPNs, then we are not able to browse the internet.
What is most valuable?
In my experience, the best features Appgate SDP offers are reliable connectivity across different environments and strong policy-based access.
When I mention strong policy-based features, I mean that if I want to secure all the systems in my organization, I can apply a particular policy through which all the network has to go, making it easy to implement security compliance throughout the organization.
Appgate SDP has positively impacted my organization, as we are using it to securely access the internet after the cyber attack. After the implementation of Appgate SDP, I did not hear about any security incidents.
What needs improvement?
If I could change or improve anything about Appgate SDP, it would be to enhance the user experience by improving the UI so that it is more explanatory. Currently, the UI feels as though it is doing something behind the scenes, and at first sight, nobody can understand what this application is for. I think that is the main thing regarding needed improvements.
For how long have I used the solution?
I have been using Appgate SDP for around two years.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that this whole thing is managed by the security team, and there are different teams involved, so I do not have knowledge about cost. I think it is important for security because if a security incident happens, you lose more money than you save.
What other advice do I have?
I do not have anything else to add about my main use case or how it is set up for my team. I do not have anything else about the features I find valuable.
My advice for others looking into using Appgate SDP is to use it, as it is a good application.
Appgate SDP Delivers True Zero Trust with Fast, Direct Access
Excellent support and response.
Centralized Control, Simple Yet Powerful
Powerful Solution with Lots of Potential
Reliable Service and Support, Though Setup Can Be Tricky
Zero-Trust Made Easy
Appgate's support and customer success teams are fantastic, responsive, and very friendly.
Appgate can be used to reduce network complexity while still maintaining security.