Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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Great platform to manage end-to-end functioning of our sales department
What do you like best about the product?
Lead and opportunity management is nothing short of excellent. I've used many CRMs over the years, and the capabilities/ease of use of SF Sales Cloud never ceases to amaze me. The customization of the UI makes it easy for myself and my team to have access to so much information with a minimal click path. Time is money! I'd also like to add how easily SF Sales Cloud integrates with a variety of different platforms. Integrating with Hubspot, Cirrus Insight and ZoomInfo was easier than I could ever imagine.
What do you dislike about the product?
There aren't many limitations to SF, but there are a few. Most of my issues come with home page editing but other than that tiny issue, nothing but posititves. I've been frequently working in SF Sales Cloud for 4-5 years now and I truly wouldn't bother using another CRM.
What problems is the product solving and how is that benefiting you?
It gives our Sales Managers an easily digestible UI, which is extremely important to any sales team. Data should be easily accessible and SF Sales Cloud does just that. Reporting and dashboard building have made our day-to-day sales lives a whole lot easier.
Traceability was a big issue for us in the past, but with Salesforce Sales Cloud, its easier than ever to go back and find historical data. Salesforce helps us create that "story" we're looking for, even when we don't think we have one to tell.
Traceability was a big issue for us in the past, but with Salesforce Sales Cloud, its easier than ever to go back and find historical data. Salesforce helps us create that "story" we're looking for, even when we don't think we have one to tell.
Easy to use, implement and customisable CRM - 'new' Lightning version needs work
What do you like best about the product?
Sales cloud helps on a daily basis to manage our processes and customer relationships. In addition Salesforce Sales Cloud is fully customisable to our needs and requirements.
What do you dislike about the product?
The very very slow 'new' lightning interface of Salesforce Sales Cloud which forces our employees to revert back to the old salesforce user interface on a regular basis. The Lightning interface just seems that it was and is not ready to be used on a daily basis.
What problems is the product solving and how is that benefiting you?
Customer relationship management and as a single source of truth. We rely on salesforce Sales Cloud and its availability to run manage and monitor our crucial data, processes and customers.
Salesforce Sales Cloud: The best customer relationship management solution
What do you like best about the product?
The best thing about Salesforce Sales Cloud is that it's cloud-based. This means we can maintain the hardware and software's latest versions. Now that hardware is no longer a concern; we can focus our efforts where they belong: on company expansion. Furthermore, Salesforce gives us access to various platforms, from those suited for sole proprietorships to those done for multinational corporations. The comprehensive range of available capabilities allows us to integrate anything and expand your business quickly and easily.
What do you dislike about the product?
There is nothing that I particularly dislike about Salesforce Sales Cloud. As someone tech-savvy and learns new skills quickly, I had no trouble using this software. If used correctly, there should be no concerns or problems. All the information you need can be found before you, and the process is straightforward. So if you are a quick learner and know how to use computers, you should be okay with using Salesforce effectively.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud is a great way to manage sales and customers. By integrating them into Salesforce, we could eliminate the vast bulk of the spreadsheets we were using. However, we had to upgrade our prior CRM to fit the different business scenarios we were now required to work.
It is a must have software for companies with a large or medium sales organization.
What do you like best about the product?
Highly customizable and you can easily create many dashboards and reports based on your needs. I love the mobile app that I can find contacts quickly and follow up on the leads on the go. We have other software that is integrated into Salesforce so our reps can use them for prospecting.
What do you dislike about the product?
The cost of the licenses is high compared to other CRM software out there. Lack of a customer support team that I can reach out to quickly if there's an issue.
What problems is the product solving and how is that benefiting you?
Managing our customer data including the intend data of the prospects. Capturing leads and able to quickly follow up using tools like mass email and email templates.
Central hub for our client data.
What do you like best about the product?
Salesforce has a lot of great tools for managing customer relationships. It's easy to keep track of information when everything is in one place. I like how customizable the interface is. The reporting features are also self-service and straightforward to use. Salesforce will be highly beneficial to any company managing large amounts of data. We could not perform our duties without such a powerful CRM. It is also advantageous to be able to coordinate outreach efforts. After initial configuration, this tool is highly user-friendly and allows for the simple distribution of customer data. Generating customizable reports is beneficial. My previous tests of customer relationship management systems pale compared to how simple this one is to use.
What do you dislike about the product?
I can only think of one major drawback to this product: the high cost of a license to use Salesforce CRM. However, this CRM has more industry experience than its competitors, making it a prudent investment.
What problems is the product solving and how is that benefiting you?
With all client data in one place, we can better manage incoming information requests and respond quickly. We can make better business decisions by organizing our data in Salesforce. It simplifies the process of uploading data to the cloud and creating reports.
Great for customer relationship management and marketing conversion tracking.
What do you like best about the product?
Easy to keep teams on the same page. Easy to organize activities into campaigns and to track effectiveness of said campaigns.
Pulling lists and placing those lists into integrated marketing campaigns is easy. Also enjoy the ability to create extensive and detailed marketing drip campaigns.
Pulling lists and placing those lists into integrated marketing campaigns is easy. Also enjoy the ability to create extensive and detailed marketing drip campaigns.
What do you dislike about the product?
Some features can appear to be overwhelming if you are not trained. The training itself can be a little confusing. However, there are plenty of YouTube videos that can fill in the pieces. It's helpful to have an onsite Salesforce ambassador to answer your questions.
What problems is the product solving and how is that benefiting you?
Helping marketing and salesteam work together more effectively.
Improving our marketing effectiveness and tracking
Improving our organization of our marketing activities: emails, social media posts, calls
plenty of integrations with other apps.
Improving our marketing effectiveness and tracking
Improving our organization of our marketing activities: emails, social media posts, calls
plenty of integrations with other apps.
Organizing the tasks become easy.
What do you like best about the product?
In the salesforce, we can fetch all the information regarding the campaign, etc... in one place. Dashboards option gives us a clear performance of our tasks, by this we are able to analyze the data easily.
What do you dislike about the product?
In Salesforce even if the campaign is terminated or paused also it is showing the upcoming tasks till the campaign end date. Due to this under pending tasks, it is showing many pending tasks which look bad.
What problems is the product solving and how is that benefiting you?
Sales Force is the place where we can get all the data in one place. We will get notifications if anyone posts information or assign a task. We can assign tasks to other teammates and also can give the priority.
Easy way to organize our sales
What do you like best about the product?
My dashboards answers my mentor, my accountant and my questions at a click of the button. I have no extended our offering and we are able to be smart and precise on areas to focus on!
What do you dislike about the product?
It can be pricy for small organizations and it does take time to get into the habit of data entering (like all crms)
What problems is the product solving and how is that benefiting you?
Easy tracking and management
Not cheap but worth it.
What do you like best about the product?
It's an extremely extensible development platform where customers are able to do most configurations for the more environments with clicks without coding and is supported by an amazing educational platform, Trailhead, so most changes are done without a significant learning curve. I'm constantly able to leverage the innovative enhancements that are delivered 3 times per year as part of the major upgrades and enjoy working with the tool even on my spare time.
What do you dislike about the product?
The user experience really depends on the expertise and professionalism of the implementation teams - without significant customizations, the navigation is not entirely intuitive for novice users of the lightning platform and requires training.
Furthermore, the user licenses tend to be on an expensive side compared to the other CRM products and as a result is costing company like ours millions. This said, the benefits of the platform outweigh the costs so at this point it's worth it.
Furthermore, the user licenses tend to be on an expensive side compared to the other CRM products and as a result is costing company like ours millions. This said, the benefits of the platform outweigh the costs so at this point it's worth it.
What problems is the product solving and how is that benefiting you?
I'm able to use it in 5 lines of business in my current organization and manage live production environments for over 1200 users with just a handful of developers and admins.
Salesforce Sales Cloud Review
What do you like best about the product?
Sales Cloud is a great tool for managing customer relationships. The tool is capable of tracking lead and contact journeys, opportunities, sales pipeline and forecast revenue. Sales Cloud also comes with free dashboards and reports that you can download from App Exchange.
What do you dislike about the product?
I think the Opportunity Pipeline inspector could be improved. It limits the ability to filter on custom fields such as ARR, and only shows the standard fields such as "Opportunity Amount".
The second limitation is the forecasting tool. Opportunity owners can add the "committed amount" and "adjusted notes", however managers can not edit them. Which is a limitation as managers want to be able to collaborate with the team and have everyone on the same page.
The second limitation is the forecasting tool. Opportunity owners can add the "committed amount" and "adjusted notes", however managers can not edit them. Which is a limitation as managers want to be able to collaborate with the team and have everyone on the same page.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps us in the following ways:
a. provides a 360 view of accounts, contacts and opportunities.
b. when integrated with a powerful analytic tool such as 6sense, it empowers the revenue team to be more effective and efficient.
c. opportunities are more streamlined
d. there is more visibility of all customer's interactions
a. provides a 360 view of accounts, contacts and opportunities.
b. when integrated with a powerful analytic tool such as 6sense, it empowers the revenue team to be more effective and efficient.
c. opportunities are more streamlined
d. there is more visibility of all customer's interactions
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