Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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one of the best CRM
What do you like best about the product?
Salesforce CRM is easy to use we have different clouds, so we can utilize them according to our business
What do you dislike about the product?
some time lightning is a bit slow this cause us some trouble
What problems is the product solving and how is that benefiting you?
in other CRM we don NOT HAVE DIFFEERENT CLOUDS THATS A BEST THING ABOUT SALESFORCE
Recommendations to others considering the product:
NA
Salesforce all the way
What do you like best about the product?
how easy you can access all files that you need and how can you update them as well.
moreover the ability to share documents between your coworker is amazing and time saving
moreover the ability to share documents between your coworker is amazing and time saving
What do you dislike about the product?
it is hard to use at the beginning and you need guidance on how to use it and even after a new update is being released I couldn't find any instruction on how to use it
What problems is the product solving and how is that benefiting you?
Sales agreement and management, creating solutions for partners and keeping their data safe and shared with employees. in addition of selling them our products
Salesforce is the number one CRM platform, it's the core of many business processes in our company
What do you like best about the product?
very easy to implement new business processes
many integrations possibilities with other apps
many integrations possibilities with other apps
What do you dislike about the product?
Pricing is quite high
some basic features are still missing
some basic features are still missing
What problems is the product solving and how is that benefiting you?
we implemented all Marketing/Sales/Customer Success business process into Salesforce, almost with zero code
Intuitive and robust CRM that plays well with other software
What do you like best about the product?
The ability to easily customize to your business needs is most beneficial.
What do you dislike about the product?
The ability to query and generate reports has some limitations.
What problems is the product solving and how is that benefiting you?
We are finding valuable prospects and capturing vital work to acquire new donors. As well as staying informed about existing donors' experiences with our organization. It allows us to connect several disparate systems to gain a more comprehensive picture at macro and micro levels. It is more than a CRM, and we can capture workflows and business processes within its ecosystem.
Recommendations to others considering the product:
If you are considering Salesforce, there is usually a solution to your issues. The dilemma is that it may cost more, or a third party may need to be involved.
Streamlining Sales Success: Salesforce Sales Cloud Review
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its comprehensive nature and its ability to streamline the entire sales process. The platform's user-friendly interface allows for easy navigation and data management, making it accessible to users of all skill levels. I appreciate how Salesforce Sales Cloud centralizes customer data, providing a holistic view of interactions, purchase history, and preferences. This centralized approach empowers sales representatives to personalize their approach and deliver tailored experiences to customers.
The automation capabilities of Salesforce Sales Cloud are another standout feature. By automating routine tasks such as data entry and follow-ups, the platform frees up valuable time for sales professionals to focus on building relationships and closing deals. The workflow automation features ensure that leads are consistently nurtured and no opportunities are missed.
The advanced analytics and reporting capabilities of Salesforce Sales Cloud are incredibly valuable as well. The customizable dashboards and real-time insights enable sales managers to have a comprehensive view of team performance, pipeline health, and revenue projections. This data-driven approach allows for strategic decision-making, optimizing sales strategies and driving revenue growth.
Lastly, the seamless integration of Salesforce Sales Cloud with other Salesforce products and third-party applications is highly beneficial. The ability to integrate with marketing automation tools, customer support systems, and other essential applications promotes collaboration and a unified approach across the organization.
Overall, what I like best about Salesforce Sales Cloud is its ability to bring together various aspects of the sales ecosystem into one comprehensive platform. It simplifies processes, enhances efficiency, and empowers sales teams to deliver exceptional results.
The automation capabilities of Salesforce Sales Cloud are another standout feature. By automating routine tasks such as data entry and follow-ups, the platform frees up valuable time for sales professionals to focus on building relationships and closing deals. The workflow automation features ensure that leads are consistently nurtured and no opportunities are missed.
The advanced analytics and reporting capabilities of Salesforce Sales Cloud are incredibly valuable as well. The customizable dashboards and real-time insights enable sales managers to have a comprehensive view of team performance, pipeline health, and revenue projections. This data-driven approach allows for strategic decision-making, optimizing sales strategies and driving revenue growth.
Lastly, the seamless integration of Salesforce Sales Cloud with other Salesforce products and third-party applications is highly beneficial. The ability to integrate with marketing automation tools, customer support systems, and other essential applications promotes collaboration and a unified approach across the organization.
Overall, what I like best about Salesforce Sales Cloud is its ability to bring together various aspects of the sales ecosystem into one comprehensive platform. It simplifies processes, enhances efficiency, and empowers sales teams to deliver exceptional results.
What do you dislike about the product?
some users might find less desirable:
Complexity of Customization: The extensive customization options available in Salesforce Sales Cloud can be overwhelming for new users or those with limited technical expertise. Creating custom fields, workflows, and reports often requires a deeper understanding of the platform, and it may take some time to become proficient in utilizing these features effectively.
Cost: Salesforce Sales Cloud is a powerful and feature-rich solution that comes at a significant cost. The pricing structure can be complex, especially for smaller businesses or startups with limited budgets. While the platform's capabilities can justify the investment, it may not be financially feasible for all organizations, particularly those with limited resources.
Learning Curve: Due to its vast array of features and functionalities, Salesforce Sales Cloud can have a steep learning curve. Users who are new to the platform or unfamiliar with CRM systems may require substantial training and support to fully grasp its capabilities. This learning curve can impact initial productivity and may require additional time and resources for onboarding.
User Interface: While Salesforce Sales Cloud's user interface is generally user-friendly, some users have reported that the platform can feel cluttered or overwhelming, especially when dealing with a high volume of data or complex sales processes. The sheer amount of information and options presented on the screen can sometimes lead to a less intuitive user experience.
Support Limitations: While Salesforce provides customer support, some users have expressed frustration with the response time or difficulty in obtaining timely assistance. Resolving technical issues or receiving prompt support can sometimes be challenging, particularly during peak periods or for users with specific or complex requirements.
Despite these limitations, Salesforce Sales Cloud remains a powerful sales management solution that has helped countless businesses streamline processes and drive sales growth.
Complexity of Customization: The extensive customization options available in Salesforce Sales Cloud can be overwhelming for new users or those with limited technical expertise. Creating custom fields, workflows, and reports often requires a deeper understanding of the platform, and it may take some time to become proficient in utilizing these features effectively.
Cost: Salesforce Sales Cloud is a powerful and feature-rich solution that comes at a significant cost. The pricing structure can be complex, especially for smaller businesses or startups with limited budgets. While the platform's capabilities can justify the investment, it may not be financially feasible for all organizations, particularly those with limited resources.
Learning Curve: Due to its vast array of features and functionalities, Salesforce Sales Cloud can have a steep learning curve. Users who are new to the platform or unfamiliar with CRM systems may require substantial training and support to fully grasp its capabilities. This learning curve can impact initial productivity and may require additional time and resources for onboarding.
User Interface: While Salesforce Sales Cloud's user interface is generally user-friendly, some users have reported that the platform can feel cluttered or overwhelming, especially when dealing with a high volume of data or complex sales processes. The sheer amount of information and options presented on the screen can sometimes lead to a less intuitive user experience.
Support Limitations: While Salesforce provides customer support, some users have expressed frustration with the response time or difficulty in obtaining timely assistance. Resolving technical issues or receiving prompt support can sometimes be challenging, particularly during peak periods or for users with specific or complex requirements.
Despite these limitations, Salesforce Sales Cloud remains a powerful sales management solution that has helped countless businesses streamline processes and drive sales growth.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves data management challenges, manual tasks, lack of insights, and fragmented systems. Addressing these issues benefits users by improving data accuracy, increasing productivity, enabling data-driven decision-making, and fostering collaboration across departments, ultimately leading to better sales performance and customer satisfaction.
Easy to use Salesforce for CSM Review
What do you like best about the product?
Easy to organize all of my customers and provide updates in an efficient manner.
What do you dislike about the product?
I dislike that sometimes there is field limitations where you can't have a max number of characters. I also dislike that sometimes it can be a bit slow at times.
What problems is the product solving and how is that benefiting you?
The main problem is around customer on-boarding and adoption and being able to set up. Also, be able to easily search for accounts and see all of the recent activity is also helpful. We have an integration built out with Groove, so that we can easily see all of the history.
Salesforce for Non Profits
What do you like best about the product?
Transitioning from Raisers Edge to Salesforce has been seamless! Using the non profit success starter pack, we are able to pull all kinds of reports on donor relationships and how often we engage them. In an ideal world, you can revive donor information in minutes and are able to thank them properly due to salesforce.
Update: We have been using this for 6 yrs now, and it is amazing!! We use the eventbrite integration. Customer support has been fantastic!
Update: We have been using this for 6 yrs now, and it is amazing!! We use the eventbrite integration. Customer support has been fantastic!
What do you dislike about the product?
Like any CRM, being consistent with labeling and entering helps keep less frequent errors when pulling reports. I would like more information and tutorials to keep up to speed with changes that can be made.
What problems is the product solving and how is that benefiting you?
It is so easy to pull reports on constituents and giving. It has made my life easier when being reminded to contact donors when their gift will lapse. These reports have only gotten better
Recommendations to others considering the product:
Look up how Integrations that might make your life easier. Classy and crowdrise integrates seamlessly with salesforce and helps track third Party fundraising.
Increase your best customer experience!!
What do you like best about the product?
Very advance features and smooth workflow process , also offer third many party integrations
What do you dislike about the product?
More pricey compare to other competitors
What problems is the product solving and how is that benefiting you?
We r using for customer service application in sales force and our team able to handle very quickly to address the issue using it
Great CRM with endless Integration and customization options alongside super out-of-the-box features
What do you like best about the product?
Versataility, ability to integrate with multiple systems and the support they provide are great and with the introduction of lightning web components they opened doors for vast opportunities
What do you dislike about the product?
Lightning is still having some limitations to it's out of the box features which limits us in various use cases from completely implementing it
What problems is the product solving and how is that benefiting you?
It made us help our customers by leveraging various functionalities like email-to-case, case assignment rules and also salesforce 1 mobile platform
Recommendations to others considering the product:
Right now with Microsoft dynamics and Pega CRM are lagging way behind the salesforce which leaves with organizations very little to choose between
Excellent CRM for Sales and Service
What do you like best about the product?
Excellent User Interface
Customizable
Good storage of data
High speed
Negligible downtime
Customizable
Good storage of data
High speed
Negligible downtime
What do you dislike about the product?
Version controls can be brought in within CRM
What problems is the product solving and how is that benefiting you?
Easy to interact with Customer
Build long lasting relationship with partners
Build long lasting relationship with partners
Recommendations to others considering the product:
Good tool for CRM and Sales purposes
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