IBM Instana is mainly used to monitor microservices on platforms like OpenShift and Kubernetes. It helps in observing the dynamic flow of communication between different layers of the application, such as between the database and the first component.
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Quick data insights enhance troubleshooting and understanding
What is our primary use case?
How has it helped my organization?
IBM Instana has enhanced troubleshooting and understanding of application internal communication. It quickly collects data after installing the agent and provides insights into the application's dynamic flow, which aids in identifying issues promptly.
What is most valuable?
The most valuable features of IBM Instana are its quick data collection and analytics after installing the agent. It swiftly discovers and collects data, providing quick outputs. The dashboards implemented for different entities are also highly beneficial.
What needs improvement?
One area that requires improvement is related to the automation part, specifically automated actions like sending SMS. This feature needs enhancement.
For how long have I used the solution?
I have been using IBM Instana for around one to two years.
What do I think about the stability of the solution?
IBM Instana is quite stable, and on a scale of one to ten, I would rate it eight in terms of stability.
What do I think about the scalability of the solution?
I cannot answer definitively about the scalability of IBM Instana as we have not used it on a large scale. We have mainly used it in small-scale projects.
How are customer service and support?
IBM's technical support is responsive but not entirely satisfactory. The response rate could be better, and as it stands, I would rate the support six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We use other vendors alongside IBM, such as Microsoft Azure, due to our trust in IBM’s stability and the quick data outputs it delivers.
How was the initial setup?
The initial setup is relatively straightforward, and the installation process usually only takes about one day if all prerequisites are in place.
What about the implementation team?
The implementation is conducted with the client's help and sometimes as part of a team without any third-party assistance.
What other advice do I have?
I'd rate the solution eight out of ten.
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