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External reviews

193 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Alicia C.

Innovative AI that works fast and provide actionable insights.

  • April 03, 2023
  • Review provided by G2

What do you like best about the product?
Good for on the go, Works fast and very intuitive.
What do you dislike about the product?
The website is a bit hard to navigate for the novice user. There should be some how-to videos.
What problems is the product solving and how is that benefiting you?
It is solving the issue of increasing productivity and making sense of audio data.


    Information Technology and Services

Low latency and high accuracy

  • April 03, 2023
  • Review provided by G2

What do you like best about the product?
As mentioned in the title the key differenciator for Deepgram was it's realtime high quality transcription.
What do you dislike about the product?
I don't have anything to be honest. Compared to the other alternatives it's much better.
What problems is the product solving and how is that benefiting you?
The problem is how do we get people to see realtime transcriptions that is fast and accurate.


    Jake C.

Best ASR on the market

  • April 03, 2023
  • Review verified by G2

What do you like best about the product?
+ Industry leading processing speed
+ Excellent customer support
+ Competitive pricing
+ Best developer experience
What do you dislike about the product?
+ Speaker diarization is great, but not yet industry leading.
What problems is the product solving and how is that benefiting you?
Deepgram transcribes our recorded audio. It is so fast that it feels instantaneous to our users.


    Daniel W.

On par with the competition and best support and pricing

  • March 07, 2023
  • Review verified by G2

What do you like best about the product?
I like deepgram's easy to use APIs and their support. Even though we are a smaller customer they gave us plenty of help integrating and making sure we are successful.
What do you dislike about the product?
This is a downside that isn't totally specific to Deepgram. Automatic transcription and diarization are error-prone across the board. However, they have worked with us to improve our overall quality.
What problems is the product solving and how is that benefiting you?
Deepgram solves transcription of calls and diarization. We use them to process our customer's calls and use the transcripts downstream. Diarization is a must for us.


    Rae H.

Deepgram has fantastic transcription!

  • March 07, 2023
  • Review verified by G2

What do you like best about the product?
Deepgram (especially the enhanced model) has fantastic transcription and plenty of options for keyword boosting and transcript redaction. We've been using it for years now and it's gotten significantly better over time. The customer support staff is also incredibly responsive and helpful.
What do you dislike about the product?
Currently, summarization is lacking in accuracy and usability, and does not always pick up unknown words without high levels of keyword boosting. Similarly, topics are not significantly granular so they are rarely useful for my current use case.
What problems is the product solving and how is that benefiting you?
Deepgram gives us a really good transcript of phone/video calls to show our end users. I'm super excited about updates to transcript summarization to help users remember what happened in each call without having to read through all their full transcripts!


    Santiago G.

I found it to be a reliable and fast service.

  • March 07, 2023
  • Review verified by G2

What do you like best about the product?
During my previous work experience, I had the opportunity to use Deepgram API to build an application for analyzing contact center recordings. I found it to be a reliable and fast service. I liked that the amount of free credits they give for testing is more than enough, allowing me to use the platform for more than 100 hours of free transcriptions, regardless of whether I used one or all of their features.
I also appreciated that their pricing model charges the same price for mono and stereo recordings(other providers charge you per audio channel).
What do you dislike about the product?
There are not downsides to using this service i believe
What problems is the product solving and how is that benefiting you?
Deepgram is a powerful speech recognition platform that offers advanced features like fast and accurate ASR, summarization, sentiment analysis, and topic detection.
Contact centers can leverage these features to gain valuable insights into customer interactions, optimize call center operations, and improve the overall customer experience.


    Jennifer Z.

very useful and the transcription is mostly accurate

  • March 07, 2023
  • Review verified by G2

What do you like best about the product?
it was very useful for transcribing any voice files. I used it for transcribing call/meeting notes mostly. All I had to do was upload an audio file, and within a short amount of time, I received a text transcription. The transcription was surprisingly quick and accurate, with few errors. I also appreciate that it has a free tier, given the quality of the tool.
What do you dislike about the product?
It is only able to transcribe files that I upload or live voices. It would be great if it could also transcribe audios or even videos from a link that the user pastes (like a youtube video or a podcast). Also the user interface is not super intuitive for those who don't code.
What problems is the product solving and how is that benefiting you?
I have been mostly using it to transcribe business meeting notes. This used to be a time-consuming and tedious process, but Deepgram provides a fast and affordable solution to the problem. It has certainly helped improve my efficiency and productivity a lot.


    Maciej M.

Great accuracy and diarization capabilities

  • March 07, 2023
  • Review verified by G2

What do you like best about the product?
I love how Deepgram's diarization capabilities work - being able to attribute dialog to call participants is an awesome feature. The accuracy of diarization and transcription is great.
What do you dislike about the product?
We ran into issues with language detection when there are some phrases in one language and the call continues in another language and need to handle that on our end
What problems is the product solving and how is that benefiting you?
We're using Deepgram to transcribe phone calls so we can run analysis applying multiple rules


    Information Technology and Services

Easy to put in production

  • March 07, 2023
  • Review verified by G2

What do you like best about the product?
The confidence score is so helpful, and i had a trouble with the implementation and you solve me that fast
What do you dislike about the product?
I would like check or try traductions on the page of deepgram
What problems is the product solving and how is that benefiting you?
Dg give to the startup i worked up a very good translate to give to their users


    Or M.

Transcription api is very fast but it’s not always very accurate

  • March 07, 2023
  • Review verified by G2

What do you like best about the product?
Api responses are very fast and it was quite easy to set up and get started
What do you dislike about the product?
Transcription is not always accurate and often make small mistakes
What problems is the product solving and how is that benefiting you?
Helping us transcribe voice messages via api