I use the solution in my company to manage client firewalls. It is also used to manage all the endpoints.

The solution's most valuable feature is the ease with which admins can monitor and troubleshoot issues related to any emails coming into our environment with malware or viruses. The malware and viruses get blocked with the antivirus endpoint functions offered by Sophos.

I am okay with the product. I don't need any more features in the solution since it is already too large of a system.

The solution has new services that are a big improvement from Sophos and Tron, but my company hasn't utilized them because we don't need them. There are no customizations that we need to deal with in the product. My company is satisfied with the current features offered by the tool.

Compared to GFI KerioControl, Sophos Firewall can be made much faster at setting up VPN clients and site-to-site VPNs.

I have been using Sophos Central since 2017. My company operates as a reseller of the product. My company has a partnership with Sophos.

It is a very stable solution. Stability-wise, I rate the solution a ten out of ten.

There is no need to scale up the product since it is a robust tool.

My company works mostly with e-commerce businesses, retailers, and accounting professionals.

There is no limit if we want to increase the use of the product since all we need to do is just add desktops or new computers for each customer every time they acquire a new device.

The solution's technical support is good. I rate the technical support a ten out of ten.

My company has used only two products, GFI KerioControl and Sophos. We only use Sophos for the endpoints. If we talk about firewall products, there are two different computations in GFI KerioControl and Sophos Firewall. Both the tools are easy to maintain, but compared to Sophos Firewall, GFI KerioControl is much faster at setting up VPN clients and site-to-site VPNs. Both the tools are pretty good for protecting offices with site-to-site connectivity.

The product's initial setup phase is straightforward. If ten were the easiest, I would rate the setup phase as a ten on a scale of one to ten.

Once you have the endpoint software through Splashtop SOS on the client's desktop, install and download the program. In less than five minutes, it can be installed and protected.

Only one person is required to deploy the product through Splashtop SOS.

The product does not require maintenance since it is not an automatically managed process.

The solution is deployed using the cloud services offered by Sophos.

In terms of ROI, the tool pays off within a few months. The tool has big clients with good businesses that are maintained on the tool, so the firewalls are not that much for them.

There is a one-time fee for the hardware and an annual subscription fee, which is pretty good because we can get free updates.

In terms of the product's integration capabilities with other security tools, I would say that they are centralized and easy to manage. You just click on the customer and launch that customer, and you will see everything from that customer, including all the endpoints and firewalls that are being monitored.

I don't know whether the product offers any AI features.

I am not really keen to find out if the product offers features like predictive analytics or automated responses.

As an admin, it will give you a feeling of ease since your endpoints are protected, meaning the real computers are protected from viruses and malware.

I rate the tool a ten out of ten.

My organization uses the solution because it is user-friendly, available at a low cost, and needs low-cost maintenance for the company's customers to use and modify a single console in different branch locations so that you can handle many branches with a single sign-in on the tool.

The product's best features are its antivirus scanning, vulnerability scanning, web filtering, and application control, including the tool's ability to offer characteristics like peripheral device control. The product has many features to protect our organization's sensitive details.

I did not find any particular area where improvements are required in the product. Improvements are needed in Sophos Central from the agent side, especially in the area of tokens when selling and uninstalling during a change of products owing to security reasons. The ability to randomly use the initial passcode provided by Sophos Central needs changes. The tamper protection password is an area with certain shortcomings where improvements are required. If users forget the tamper protection password, then it is not possible to uninstall the agent, after which they have to use the removal tool from the agent side, during which I do not have the ability to create another setup.

I have been using Sophos Central for five years. I am an end-user of the tool.

I haven't faced any issues with the product during the five years that I have used it. The product is good, and I would recommend it to my organization's customers or vendors. My company can synchronize the antivirus and firewall we use with Sophos Central and use it globally from wherever we want since it offers its users a centralized console and cloud console.

Previously, I worked in a product support company where we supported each product our clients preferred, starting from installation, organization, and implementation, and troubleshooting at an L1 and L2 level with the help of Sophos Central.

I contacted the product's technical support for some of the organization's issues. Once, a person who was taking care of the Sophos Central console completely changed the console's password, so I contacted the tool's technical team to change the administrator passcode, which took around three to four working days. When my company faced the aforementioned issue related to passwords, Sophos Central was not able to change the password immediately. As a customer, if someone has hacked my console's password, then I won't be able to log in to the cloud of Sophos Central, especially in cases where it shows a different email address and the registered user's email address is different. The priority has to be to ensure that my organization changes the email address and the phone number in the product to the ones that were used when we obtained the licenses, which can be re-registered later if needed. The main issue revolves around the fact that Sophos Central takes around three days to register the new email address and to create a new password ID at a channel account manager level.

I rate the technical support a ten out of ten.

The product's initial setup phase is easy and user-friendly. There is nothing difficult when it comes to Sophos Central because it is a completely user-friendly product with a user-centric GUI mode that allows users to configure anything in the solution easily.

The solution is deployed on the cloud and on an on-premises model.

Though I don't know the exact price of the product, I know that the tool is worth the money.

I recommend the product to those who plan to use it. The security part offered by the product is strong, especially when compared to other products like Trend Micro or CrowdStrike. Sophos Central is a very helpful tool since users can't delete or modify agents without administrator permission. With the product, when there are constant changes in the tamper protection password, some users are unable to uninstall the agent from the users' end. Sophos Central's console can be configured from anywhere, especially in the cloud. On an on-premises model or in the cloud, users can use the synchronization capabilities of the tool.

I have five years of experience with the product, and I haven't seen any compromises made in the product's quality.

I rate the overall solution a ten out of ten.

We use Sophos Central to manage Sophos Endpoint integration and Sophos Firewall.

The platform provides smart integration between Sophos Endpoint and Firewall. It is easy to manage and configure. We do not require any technical assistance for integration. We can execute the process with the help of activation code.

There could be more integration included in the product.

I rate Sophos Central's stability a ten out of ten.

Sophos has a helpful support team. However, we have never contacted them.

The initial setup process of the cloud solution is easy. It is a two to three-step implementation and takes an hour to complete.

I rate Sophos Central a ten out of ten. I recommend it to others as it enables users to work with Sophos Endpoint and Firewall. We can manage the operation through one dashboard.