Using Blameless to help run incidents
What do you like best about the product?
Integration with Slack is a huge plus as it helps notify our teams that an incident has started and pulls them in quickly. The Comms Flow feature is a nice way to prompt teams during incidents to keep the incident moving along. The flexibility of configuring and using tags to capture important information our company needs for incidents is also a nice feature that we use a lot. Customer support is great and quick to answer our questions.
What do you dislike about the product?
Reporting and gathering information concerning the whole picture of an incident (basic incident information and retrospectives specifically) is challenging. We use Reliability Insights but the 10 field limit makes it very difficult to build the reports that we want to build for analyzing our incidents month to month. We have built a manual export process to google sheets to fill the gaps. This is an area in which we struggle the most.
What problems is the product solving and how is that benefiting you?
Assisting with the running of an incident and gathering the right people in to a centralized place (Slack) to handle the incident. Blameless helps us to centralize our incident processes and information in one place which is helpful to our company.
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